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“Classic Four Seasons service”

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Four Seasons Hotel Ritz Lisbon
Ranked #18 of 251 Hotels in Lisbon
Certificate of Excellence
Falls Church, VA
Level 5 Contributor
55 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 100 helpful votes
“Classic Four Seasons service”
Reviewed 24 November 2013

Four Season Lisbon was a great stay in a beautiful city. The service was, as usual for Four Seasons, fantastic, especially the staff serving breakfast. My wife is gluten intolerant and the staff cooked a new gluten free dish for her each morning. We were upgraded to a room with a fabulous view of the St. George castle. The highlight, though, was the Concierge. He set up an amazing daytrip tour of Sintra and Cascais and also a Fado restaurant. He also helped us buy train tickets to Porto. Room service was great. My only note would be to not charge for internet. I would definitely stay again. It is one of the better deals for a Four Seasons in Europe.

Room Tip: Ask for a view of St. George's Castle.
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  • Stayed February 2013, travelled as a couple
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Helpful?
1 Thank anon789
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 27 November 2013
Boa tarde!

Thank you for your review. We're very glad that we could make your stay in the beautiful city of Lisbon a great one. The view of the St. George Castle is really terrific! In fact, we think it’s the very best in the city!
We will share your feedback with our staff in the team at breakfast, and are happy to hear that your wife enjoyed the gluten free dishes prepared.
Service is, as you say, very important in Four Seasons and we're glad we delivered.
Our concierge knows all the best tips for what to do in Lisbon and we're very happy they got it right with you!

We hope to welcome you back soon,

Obrigado!
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Rating summary
  • Sleep Quality
  • Location
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  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (251)
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English first
York, Pennsylvania
Level 5 Contributor
63 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 122 helpful votes
Reviewed 23 November 2013

This hotel has a lot of class when it comes to ambience and service, as one would expect from a Four Seasons. However one can tell that perhaps the economy in Portugal has effected some of the outside upkeep, along with a lack of furniture update in the guest rooms. (We were told this hotel is vintage 1960's and it was formerly The Ritz -(not the Ritz Carlton), and the top hotel in Portugal in its time). The place is immaculate and read on for all the is right with this hotel. The lobby is quite an impressive space given its grandness, unique art and decor, and floor to ceiling windows. The formal dining area is very distinguished, and the service and food were exceptional. I would highly recommend the brunch.
The spa and indoor pool area are on the bottom floor, and this is absolutely lovely. It appears this was designed and remodeled within the last few years, and its decor theme is very Asian "zen-like" as opposed to the more traditional setting on the main floor, in the lobby and guest rooms. The fitness center is on the top floor, and it, like the spa, is very modern. The views of Lisbon are magnificent, and there is even an outdoor track on the terraced area that allows one to get with one lap about an 1/8 of a mile. The equipment is adequate, although what really surprised me is that there were a couple of bikes that were out of order, and there were no bacterial wipes or spray to clean off the equipment. There is also a pilates studio with reformers, although one needs to make an appointment with a trainer to use them. The rooms are very spacious, and the beds and linens are quite comforter. Our bathroom was also very large; it was included a tub, separate shower (both outfitted with handheld sprayers) and a private toilet and bidet. The area of the hotel is convenient to the city centre, although we found it to be a little removed from where all the "action" is (which is the main Boulevard or ocean avenue areas). Overall, if you want a full service, classy hotel that delivers some glamour, comfort, excellent service, and lovely spa/workout options, this is an excellent choice.

Room Tip: Make sure your room has an updated bathroom
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  • Stayed October 2013, travelled as a couple
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Helpful?
Thank cyclechick62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 27 November 2013
Bom dia!

Thank you for taking the time to write such a detailed review. We're very happy that your overall experience with us was great.
The traditional decoration of the hotel is definitely something special and we're glad you appreciated it, Henri Samuel, the acclaimed French interior designer, who’s elegance was appreciated by the most demanding of clients throughout the world, was given the colossal task of conceiving the environment of the hotel’s greatest areas of prestige. The effect of the overall concept, associating an art deco tendency with a Louis XVI style, was magnified by the choice of materials used and the unrivalled quality and finishing of the traditional Portuguese craftsmen employed. We do offer a classical type of room, which we believe best represents our hotel and the vision of its founders, which was to create the best hotel in Lisbon!
We’re happy to hear that you had the time to enjoy our Spa & Fitness area with the magnificent views of Lisbon, and which both opened in the last few years.
Regarding the wet wipes, we do have them inside the gym, when you enter, on your left, but unfortunately our supplier had a break in stock, so we did not have them for a few days. As for the bikes, we apologize for any inconvenience this may have caused, we have already purchased new ones to substitute the broken ones, and are currently waiting for delivery.
We're also glad that our staff was always pleasing, it is our goal to do so every day, that the food was exceptional and that our service was up to par with what you, our guests have come to expect from a Four Seasons property.


We hope to have you stay with us again soon,

Obrigado!
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Cirie, Italy
Level 3 Contributor
22 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 22 November 2013

relax and comfort
The rooms are comfortable and the privacy is optimal.
The breakfast is a good experience, but at the lunch in a sea location I would eat a lot of fish.
All staff were very corteous and the disponibility was at the maximum level.

  • Stayed November 2013, travelled on business
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Helpful?
Thank turisme1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 27 November 2013
Boa tarde!

Thank you for your review. We're very glad you enjoyed our hotel. Privacy is, of course, one of our great concerns, and we're happy everything was great for you.
We're also happy to know you liked our food, and our wonderful staff!

We hope to see you again soon,

Obrigado!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Birmingham, United Kingdom
1 review
Reviewed 21 November 2013

I stayed at FS Lisbon on business. Location was ideal for meetings and dinner in the centre of the city. All staff I encountered were professional, knowledgable and courteous. Room very spacious. Sadly not enough time to use the spa that looked exquisite !

  • Stayed November 2013, travelled on business
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Helpful?
Thank Cosmetic_lawyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 27 November 2013
Bom dia!

Thank you for your review. It's great to know you enjoyed our hotel, and that you found the location ideal as well. We very much appreciate the comments on our staff, that is our goal - to please our guests.
It’s a shame that you didn't get to try our Spa, now you must definitely come back again, it is truly wonderful!

We hope to see you soon,

Obrigado!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Urbania, Italy
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 18 November 2013

Beautiful, clean, large rooms, that were never noisy whatsoever! The spa was very large and elegantly furnished, with comfortable sauna and turkish bath! I mostly appreciated the food: the breakfasys were excellent and the same were the lunches I had there! I loved the fish they served, the vegetables and the exotic fruit. In addition, the dishes were never messy, and the tables always clean:

  • Stayed November 2013, travelled on business
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Helpful?
Thank RaffaellaPaci
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 27 November 2013
Bom dia!

Thank you for your great review. We're very happy you enjoyed our beautiful, large rooms, as well as our lovely Spa.
The food here is definitely great and we're so glad to know you appreciated it.

We look forward to welcoming you back soon,

Obrigado!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mexico City, Mexico
Level 2 Contributor
5 reviews
4 hotel reviews
Reviewed 11 November 2013

What was outstanding was the plain commitment from everybody to provide a wonderful service. The Hotel is gorgeous, the space in aisles and lobbies are wide. The decoration with orchids was superb. The location allows to view and visit conveniently all the city.

  • Stayed November 2013, travelled as a couple
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Helpful?
Thank Luis Manuel C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 18 November 2013
Boa tarde!

Thank you for your feedback. It's great to hear you enjoyed your stay and that we made your anniversary a special one! We look forward to welcoming you on your next anniversaries for many years to come.

We love our orchids in the Almada Negreiros Lounge.

We are definitely committed to giving our guests the best experience possible and we're glad we did so with you.

We hope to see you again soon,

Obrigado!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Fort Lauderdale, Florida
2 reviews
Reviewed 11 November 2013

I don't have any complain about this hotel, as an hotel. One of the best breakfast we had in our lives. The service and the girls in the reception are outstanding. The room and all the details make this one of the best Four Seasons that i visited, if bavk in Lisbon i will be back

  • Stayed November 2013, travelled as a couple
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    • Cleanliness
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Helpful?
Thank mikael h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
PRFSRitzLisbon, Public Relations Manager at Four Seasons Hotel Ritz Lisbon, responded to this review, 18 November 2013
Bom dia!

Thank you for your fantastic feedback. We're very happy to know that you had such a good stay with us and proud to read your review about our hotel.
Breakfast here really is a treat!

We certainly hope to welcome you again at our Hotel, and hope you do visit Lisbon again soon!

Obrigado.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Four Seasons Hotel Ritz Lisbon

Property: Four Seasons Hotel Ritz Lisbon
Address: Rua Rodrigo da Fonseca, 88, Lisbon 1099-039, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#4 Spa Hotel in Lisbon
#4 Business Hotel in Lisbon
#6 Family Hotel in Lisbon
#12 Romantic Hotel in Lisbon
#16 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Four Seasons Hotel Ritz Lisbon 5*
Number of rooms: 282
Official Description (provided by the hotel):
Four Seasons Hotel Ritz Lisbon Rises from one of Lisbon’s seven hills and is one of the most prominent modern landmarks of the city. Located in the heart of the city within walking distance from the historic "old town." Its restaurant "Varanda" overlooking the park is acclaimed as the city’s most sophisticated restaurant for business lunches or more intimate diners. The Ritz Spa is located on the garden level of the Hotel and offers relaxing views over the garden and the Eduardo VII Park. It features an indoor lap pool, pool lounge area and multi-functional treatment rooms. With a unique setting on the rooftop of the Hotel and offering breathtaking views over the city, the Fitness Centre provides its guests with exclusive facilities and state of the art equipment. ... more   less 
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Also Known As:
4 Seasons Hotel Ritz Lisboa
Four Seasons Lisbon
Ritz Lisbon
Lisbon Four Seasons
Lisbon Ritz

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