We stayed 3 nights - 1 in a king room, the other 2 in a 1-bedroom suite.
We found the service to be generally as you would expect from Four Seasons with a couple of exceptions. We thought the decor in the rooms to be very nice and certainly comfortable. Beds and linens excellent, furnishings comfortable and in good repair. The king room has a balcony and the suite had 3 balconies. All had chairs and tables as well as chair cushions in the closets and all were very comfortable. Views for each room were in different directions and all had excellent views of Lisbon (9th and 10th floors). Both had excellent closet space. The only complaint I would have about the rooms would be the bathrooms - while both were lovely (identical), they had 2 pedestal sinks (a pet peeve of mine) which means limited or inconvenient space for toiletries. The provided toiletries are l'occitane, which was nice. Robes were the small, short variety. I expect more from Four Seasons. Suite had a Nespresso machine while the king room did not. I really appreciate being able to make a coffee before having to deal with other people.
We ate in the bar one night and had breakfast in our room one morning and both meals were excellent.
Wifi free in public areas but had to pay for it in your room. For the cost of the rooms, shame on you Four Seasons!!
As I mentioned earlier, service was excellent in almost all circumstances except for the following: on the morning we were leaving, I was standing in the bathroom (right next to the door of the suite) putting on my make-up, when a gentleman walks into the room. Thank goodness I was wearing a robe!! He just said "oh, I have to check the minibar". I just closed the bathroom door and let my husband deal with it. When leaving, the concierge apologized saying that this person got the room number wrong. The other thing was when we arrived back, after 5 days away, we arrived very late as our flight back to Lisbon was delayed by 3 hours. This was almost midnight and we had to be back at the airport for 4:30. Over and over again we explained our situation to the young lady checking us in. Although she was lovely and well intentioned, she wasn't listening. It was like she had a script she had to follow and was more interested in checking off her talking points than understanding the situation in which her clients found themselves.
The location is excellent, away from the busy core but within walking distance. The facilities are wonderful - gym and rooftop running track excellent, bar and terrace beautiful, views of Lisbon and the park couldn't be better.
In spite of the few small issues, would probably recommend to friends and would consider staying there on future trips to Lisbon. I would however check out other hotels before booking.
- Official Description (provided by the hotel):
- Four Seasons Hotel Ritz Lisbon Rises from one of Lisbon’s seven hills and is one of the most prominent modern landmarks of the city. Located in the heart of the city within walking distance from the historic "old town." Its restaurant "Varanda" overlooking the park is acclaimed as the city’s most sophisticated restaurant for business lunches or more intimate diners. The Ritz Spa is located on the garden level of the Hotel and offers relaxing views over the garden and the Eduardo VII Park. It features an indoor lap pool, pool lounge area and multi-functional treatment rooms. With a unique setting on the rooftop of the Hotel and offering breathtaking views over the city, the Fitness Centre provides its guests with exclusive facilities and state of the art equipment. ... more less
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- Also Known As:
- 4 Seasons Hotel Ritz Lisboa
- Four Seasons Lisbon
- Ritz Lisbon
- Lisbon Four Seasons
- Lisbon Ritz