I gave the hotel only 3 stars based on mixed management results in room cleanliness, suite updates, and views. I was given a sharp edged broken drinking glass one night and even after booking a suite, was originally assigned a room with stained carpet, a dirty and broken tiled balcony, with a view of the parking lot and it's messy lot roof. The second day, my room was changed to the park view suite I originally paid for.
My requests for a feather free room were ignored which resulted in a terrible first night. My gluten free requests were also initially ignored, it took two days to communicate to the breakfast management and this was only after I went directly to management with my breakfast plate that was served over gluten toast. There appears to an issue with communication. I was served treats in my suite that were not gluten free the first few days.
On the bright side, the Bar staff got it right immediately, and were gracious in accommodating my gluten/casein sensitivities. The bar guys were great and the food and drinks were fabulous.
The concierge people were well trained and very helpful.
Funny, there are two heavy glass doors to enter the hotel, only the outside door was opened by the bellman. The second interior door was heavy for me and cumbersome while carrying packages or luggage.
This hotel doesn't represent the Four Seasons well, it's not even known as the Four Seasons in Lisbon. The huge sign facing the center of town spells RITZ with no mention of Four Seasons. While the common areas were obviously designed by the Four Seasons and are beautiful, this hotel is missing the service one expects from Four Seasons.
- Official Description (provided by the hotel):
- Four Seasons Hotel Ritz Lisbon Rises from one of Lisbon’s seven hills and is one of the most prominent modern landmarks of the city. Located in the heart of the city within walking distance from the historic "old town." Its restaurant "Varanda" overlooking the park is acclaimed as the city’s most sophisticated restaurant for business lunches or more intimate diners. The Ritz Spa is located on the garden level of the Hotel and offers relaxing views over the garden and the Eduardo VII Park. It features an indoor lap pool, pool lounge area and multi-functional treatment rooms. With a unique setting on the rooftop of the Hotel and offering breathtaking views over the city, the Fitness Centre provides its guests with exclusive facilities and state of the art equipment. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, DerbySoft Ltd Shanghai HQ Supplier Direct, Hotels.com, LoveHolidays, Ebookers, Odigeo, Priceline, Ctrip TA, Agoda, TripOnline SA, 5viajes2012 S.L., getaroom.com, Evoline ltd, HotelQuickly and Cancelon so you can book your Four Seasons Hotel Ritz Lisbon reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- 4 Seasons Hotel Ritz Lisboa
- Four Seasons Lisbon
- Ritz Lisbon
- Lisbon Four Seasons
- Lisbon Ritz