I stayed here with my father in April and it was a lovely experience.
As many other reviews mentioned, it is not in the centre of Lisbon, however the Metro station is right outside the door, quite literally! It doesn't take long to get anywhere you want to go, so don't be put off by this aspect.
Walking into the hotel, the entrance is spacious and fresh, although the decor of the lobby is dated, there is a big TV on which they will play the football on request in the evenings.
The staff at reception are all bilingual and can speak fluent English. They are very friendly, perhaps they could be slightly more efficient.
Possibly every morning, we asked them for directions/ideas for the days activities and they provided free maps and fantastic suggestions.
There are 8 floors in total in the hotel, on the 8th in the pool and some other rooms.
The two lifts work perfectly, no clunking or getting stuck and having your room near the lift proves no problem at all. The lift plays gentle music which we thought was a nice touch.
The hallways are very energy efficient and the lights click on as you walk towards them.
Our bedroom was very clean, two single beds and a big window. We have a wardrobe, with a lot of space although more hangers were needed. There was a safe which was adequately sized - passport, keys, phones, iPads and perhaps a small laptop. As the maid cleans the room, usually while you are at breakfast, we found this a good place to keep everything secure. There was a TV, which did have some English TV on it but the majority was Portuguese with English subtitles. There was a mini-bar with some drinks/snacks but obviously very expensive as you would expect. The wifi around the hotel was free, on check-in, you request the username and password and contrary to other reviews, I found it speedy and efficient. FYI -you can watch YouTube, but Netflix does not work.
The bathroom was immaculate, similar to the rest of the hotel. In our twin room, there was a toilet, a bidet, a sink and a bath/shower unit. The bath was very comfortable, although small on first glance was very good and filled up with hot water in seconds. There was a hair dryer (with weak power as most hotels have, but good enough) and behind the huge sink was a huge mirror with a magnifying mirror also.
My only compliant for the bathroom would be that I would like hooks on the back of the door to hang clean clothes while showering.
THERE WERE NO TEA/COFFEE MAKING FACILITIES IN ROOMS. This is something I would change!
The rooftop pool was nice. I think they read and understood previous reviews and added more sun loungers. There were plenty to go round. The pool is not heated and the April weather was not hot enough to provide a warm pool, but it was pleasant to sunbathe up there.
Breakfast was a strange but pleasant affair. The room was dated and could use some upgrading but mostly the offering was slightly weird - Brussels sprouts and all...
Also, if you like tea, bring your own teabags for the morning, the tea is not nice.
There is a computer room for the guests free use to browse and a luggage holding room if you have a late flight.
El Corte Ingles is a 2 min walk down the street. It is a huge department store, including a food court at the bottom.
There is a Zara clothes shop at the end of the road too.
Sephora is in most malls, and easy to find.
Although most places say Columbo Shopping is a great place to go, it's really not worth it, don't bother!
- Official Description (provided by the hotel):
- In the centre of Lisbon, SANA Reno Hotel offers a privileged location for those that come to Lisbon for business or pleasure: The underground station opposite the hotel allows you to reach, in just 10 minutes, both the historical centre, and the new area of Lisbon, Parque das Nações. With a classic style that characterises the rooms, the lobby and bar, the SANA Reno Hotel stands out through its unique comfort, spaciousness and infrastructure. At the top of the hotel, the swimming pool allows you to enjoy the sun and heat of Lisbon and the sauna, relaxing after a day of leisure or work. SANA Reno Hotel also offers 4 rooms for organising Meetings and Events in Lisbon. ... more less
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- Also Known As:
- Sana Classic Reno Lisbon
- Hotel Sana Classic Reno