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“Good hotel with a few negatives”
Review of SANA Reno Hotel

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SANA Reno Hotel
Ranked #90 of 248 Hotels in Lisbon
Certificate of Excellence
London, United Kingdom
Level 6 Contributor
98 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 170 helpful votes
“Good hotel with a few negatives”
Reviewed 3 June 2014 via mobile

****Pros****: big room with spacious bathroom. Clean and good fittings.

Polite staff at breakfast and reception

Quiet at night

Opposite the metro stop

Nice pool and sauna. Occasionally a short wait for sun loungers to become free though

Very near local mall with supermarket and food court in it

****Cons****: mainly buisness area with few resturants etc

Fairly far from the centre and areas of interest as the metro is fairly irregular and if a change is needed can take a fair while

Breakfast is average (eat if included but dont add it on if it isnt in the price)

The cleaner helped herself to some of the fruit we left in our room leaving half empty punnets!!!!!

Stayed June 2014, travelled with friends
1 Thank vikki1702
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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685 reviews from our community

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  • Cleanliness
Traveller tips help you choose the right room.   Room tips (52)
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English first
Level 3 Contributor
10 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 28 May 2014

This hotel is positioned right opposite a Metro station in a nice area of the city. There are cafes and a great outdoor bar just down the road.
The hotel is clean and the rooms stylish and large. The roof top pool is very handy for relaxing in the sun. We found the staff to be very helpful and the snacks and drinks and breakfasts of good quality.
Would I use it again? Definitely.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2 Thank MatthewTW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto, Canada
Level 5 Contributor
73 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 103 helpful votes
Reviewed 27 May 2014

We stayed at this hotel for one night before an early flight departure. The hotel is cheap and in a good location. The bed was comfortable, but as some users have previously mentioned the pillows are of very poor quality. I must note that the hotel itself is dated and feels very dark and somewhat tired. The rooms are small, dark, and the restaurant and bar are also very dark and dreary feeling. The pool deck and terrace are a reasonble place to escape, though the views leave something to be desired. We ordered food at the restaurant and the server gave us both the incorrect meals (I ordered vegetarian pasta and got some noodles with bacon, my husband ordered the quiche and got a ham and cheese sandwich- these items weren't even listed on the menu???).

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank breaster
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 3 Contributor
11 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 14 May 2014 via mobile

I stayed here across the easter weekend. The hotel is well situated across from the metro line(San Sebastiao stop on blue and red line) The room was clean and comfortable. The breakfast was just ok, nothing special but sufficient.The staff were courteous and friendly.
We were disappointed that upon checking in we were informed that the hotel was over booked and we would have to stay in their sister hotel which was located much further out of town. This mix up did dampen our overall experience, however the hotel did ensure we were driven to the new hotel and back the next morning at their expense, which was the least they could do.
Overall the hotel is well located with friendly multi lingual staff. I would recommend it as an ideal base to explore the city of lisbon from.

Stayed April 2014, travelled as a couple
1 Thank DaveC01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 5 Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 10 May 2014

This hotel is in a great spot for access to the Metro, across the road! If you like walking and seeing the sights it's around the corner from the Gulbenkian museum and park. Up the hill to he amazing Avenida Liberdade where all the designer shops are next to each other and stroll down there to the coast and see the trams and the amazing lift in the square. Get back to the hotel and relax in the pool on the roof (not overlooked) bar service by the pool available at very economic prices too. Service is spot on, crisp white sheets and cleanliness in rooms great! Only one negative, the restaurant is a little small and there can be a bit of a queue sometimes.

Room Tip: Get a room away from the lifts as returning revellers can be noisy!
See more room tips
  • Stayed May 2014, travelled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1 Thank tomagwya
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 9 May 2014 via mobile

I stayed here with my father in April and it was a lovely experience.
As many other reviews mentioned, it is not in the centre of Lisbon, however the Metro station is right outside the door, quite literally! It doesn't take long to get anywhere you want to go, so don't be put off by this aspect.

Walking into the hotel, the entrance is spacious and fresh, although the decor of the lobby is dated, there is a big TV on which they will play the football on request in the evenings.

The staff at reception are all bilingual and can speak fluent English. They are very friendly, perhaps they could be slightly more efficient.
Possibly every morning, we asked them for directions/ideas for the days activities and they provided free maps and fantastic suggestions.

There are 8 floors in total in the hotel, on the 8th in the pool and some other rooms.
The two lifts work perfectly, no clunking or getting stuck and having your room near the lift proves no problem at all. The lift plays gentle music which we thought was a nice touch.

The hallways are very energy efficient and the lights click on as you walk towards them.

Our bedroom was very clean, two single beds and a big window. We have a wardrobe, with a lot of space although more hangers were needed. There was a safe which was adequately sized - passport, keys, phones, iPads and perhaps a small laptop. As the maid cleans the room, usually while you are at breakfast, we found this a good place to keep everything secure. There was a TV, which did have some English TV on it but the majority was Portuguese with English subtitles. There was a mini-bar with some drinks/snacks but obviously very expensive as you would expect. The wifi around the hotel was free, on check-in, you request the username and password and contrary to other reviews, I found it speedy and efficient. FYI -you can watch YouTube, but Netflix does not work.

The bathroom was immaculate, similar to the rest of the hotel. In our twin room, there was a toilet, a bidet, a sink and a bath/shower unit. The bath was very comfortable, although small on first glance was very good and filled up with hot water in seconds. There was a hair dryer (with weak power as most hotels have, but good enough) and behind the huge sink was a huge mirror with a magnifying mirror also.
My only compliant for the bathroom would be that I would like hooks on the back of the door to hang clean clothes while showering.


The rooftop pool was nice. I think they read and understood previous reviews and added more sun loungers. There were plenty to go round. The pool is not heated and the April weather was not hot enough to provide a warm pool, but it was pleasant to sunbathe up there.

Breakfast was a strange but pleasant affair. The room was dated and could use some upgrading but mostly the offering was slightly weird - Brussels sprouts and all...
Also, if you like tea, bring your own teabags for the morning, the tea is not nice.

There is a computer room for the guests free use to browse and a luggage holding room if you have a late flight.

El Corte Ingles is a 2 min walk down the street. It is a huge department store, including a food court at the bottom.
There is a Zara clothes shop at the end of the road too.
Sephora is in most malls, and easy to find.
Although most places say Columbo Shopping is a great place to go, it's really not worth it, don't bother!

Stayed April 2014
2 Thank Isthis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about SANA Reno Hotel

Property: SANA Reno Hotel
Address: Avenida Duque de Avila 195 197, Lisbon 1050-082, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#69 Family Hotel in Lisbon
#78 Romantic Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:3 star — SANA Reno Hotel 3*
Number of rooms: 92
Official Description (provided by the hotel):
In the centre of Lisbon, SANA Reno Hotel offers a privileged location for those that come to Lisbon for business or pleasure: The underground station opposite the hotel allows you to reach, in just 10 minutes, both the historical centre, and the new area of Lisbon, Parque das Nações. With a classic style that characterises the rooms, the lobby and bar, the SANA Reno Hotel stands out through its unique comfort, spaciousness and infrastructure. At the top of the hotel, the swimming pool allows you to enjoy the sun and heat of Lisbon and the sauna, relaxing after a day of leisure or work. SANA Reno Hotel also offers 4 rooms for organising Meetings and Events in Lisbon. ... more   less 
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Also Known As:
Sana Classic Reno Lisbon
Hotel Sana Classic Reno

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