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“Excelent resort and excelent place to stay...” 5 of 5 bubbles
Review of HF Fenix Lisboa

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HF Fenix Lisboa
Ranked #73 of 247 Hotels in Lisbon
Certificate of Excellence
São José do Rio Preto, Brasil
Level Contributor
104 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
“Excelent resort and excelent place to stay...”
5 of 5 bubbles Reviewed 3 January 2014

This hotel is very close to the "Marques do Pombal" subway station and in front of the "Marques do Pombal" square. Beyond that, it´s close too to Liberdade Avenue and Edward VII Park. It´s not really located in the old town, but you can walk to reach that about 30 minutes or take the subway. The staff is very attentive. They have a very good restaurant inside. The rooms are confortable, big and clean. I did not need to speak foreing language there, of course, because we brazilians are portuguese speakers, but, as I could see and listen, they all speak english, french or spanish. My family loved the place.

  • Stayed June 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank AndreCunha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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2,051 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (124)
Date | Rating
  • Chinese (Traditional) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Petrozavodsk, Russia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 26 December 2013 via mobile

1 min away from the Marques Pombal train station. 5 min away from great clothes shops and 10 min from the Amoreiras (pretty big shopping center). We spent very few money to stay there for 4 nights. Breakfast was great! The only disadvantage: we did not find ANY (proper) good place to get lunch/dinner nearby, so we had to go further to the city center :(

Stayed August 2013
Helpful?
Thank IggiP0P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
50 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
3 of 5 bubbles Reviewed 26 December 2013

We were at this hotel during Christmas, we were put on the 6 th floor, windows facing the back of marques de pombal, quite ok hotel, the breakfast staff was fantastic ( a lady and a guy, with always a smile on their lips. )
We had a bad experience on Christmas Eve, around 8 pm, we called down to room service for some toast, a lady answered, I asked if I could order some toast to the room, she answered ' ya' , then she hung up. We lost our appetite after that, my husband went down to the restaurant to check if it was possible to order the toasts, the staffs were very busy and took no notice of him standing at the bar, so we have not eaten at the hotel restaurant since. The staff seems to be polite but not very helpful ranging from reception to the restaurant staff( excepting the breakfast staff who were very friendly )
It started out badly in the first place, the hotel tried to take a prepayment for our booking, for some reason, the transaction did not went through, I got en email informing me that, I called reservation and gave them another card, it was ok, my card was charged , the next day, I got another email informing me that my card was invalid, I called them a couple of times, they did not answer, then I mailed back asking them what the problem was, I was given a tel nr to call, I called and the guy at the other end asked for my name, and said that the booking was ok and it was confirmed, I never got en explanation for that second email.
The location of this hotel is good, if u don't mind taking the metro, but for restaurants and night life, I would choose another hotel, .

  • Stayed December 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank linC68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Porto, Portugal
Level Contributor
43 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed 4 December 2013

Excelent room and bathroom. A little bit noisy room, face to Marques do Pombal Plaza. The breakfast buffet is very good, and cheap, i only had a compliain about the time we had to wait to have croissant, but the staff was really nice. We had metro in the other side of the hotel. The car park is a great choice if you go by car (9,50 day).

  • Stayed November 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank jifa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Pennsylvania
Level Contributor
110 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
5 of 5 bubbles Reviewed 17 November 2013

The hotel itself is very clean and well-furnished. On the small side, but I understand this is typical for Europe. The location is terrific! The metro station is right in front of the hotel and I found it to be a great way to get around. I've never seen such a clean subway system. Be sure to get the breakfast buffet when you book your room-it is well worth the money. Many, many hot and cold choices; a great way to start the day. There is free wi-fi in all the rooms and around the hotel. I did find the front-desk staff to be lacking, however, they are a very small part of the equation. For the money, the location, and the hotel atmosphere itself, it is a winner in my book. I would stay there again. Note to mgmt: SMILE occasionally. Be friendly. Let us know that you DO appreciate our business.

Room Tip: I had a room on the 4th floor, directly above the street, but traffic noise was not bothersome at al...
See more room tips
  • Stayed October 2013, travelled solo
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
3 Thank Gramcracker2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
1 review
3 of 5 bubbles Reviewed 17 November 2013

we stayed there 4 nights. We read some good reviews and we never saw nothing about the two "categories" inside the hotel.

When we asked about the differencies one menber ot the staff told me that we want to have a good price and good quality and this is not posible....

Just to let you know

  • Stayed September 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank john_t_p_thompson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Royal Palm Beach, FL
Level Contributor
67 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed 13 November 2013 via mobile

Great hotel, fantastic location at the Marques de Pombal Plaza. Walk across the plaza and you are at the hop on - hop off bus terminals which allows you to tour the city. A few minutes from downtown.
The rooms are very nice, clean and comfortable beds.
The Buffett breakfast is very good with a great variety, fruits (papayas) eggs, meats, etc.
We had dinner one night and it was not very good.
I will return to this hotel on my next trip to Lisboa.

Stayed October 2013, travelled with family
Helpful?
Thank mariotg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about HF Fenix Lisboa

Property: HF Fenix Lisboa
Address: Praca Pombal 8, Lisbon 1269-133, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access
Hotel Style:
#28 Family Hotel in Lisbon
#57 Romantic Hotel in Lisbon
#58 Business Hotel in Lisbon
#60 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — HF Fenix Lisboa 4*
Number of rooms: 188
Official Description (provided by the hotel):
In a city with so much to offer that there is no time to lose.Stay in the centre, facing Marquês de Pombal, with Avenida da Liberdade, Lisbon's downtown and Bairro Alto very closed.With access provided by the entire public transportation network at its front step, in this hotel you do not need a personal vehicle, an advantage in leisure as well as work trips.And if it is easy to arrive and leave, the good part is staying. The HF Fénix Lisboa is a space of great comfort, where you will want to spend your time. Besides the room offer adequate for different tastes and needs, this hotel has excellent social and leisure areas, such as the City Garden Lounge. You can enjoy free Internet access in all areas of the hotel, as well as several other services thought out especially for you to feel at home. ... more   less 
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Also Known As:
Hf Fenix Lisboa Lisbon
Hf Fenix Lisboa Hotel Lisbon

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