We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Disastrous stay!” 1 of 5 bubbles
Review of Lutecia Smart Design Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 4 more sites!
Lutecia Smart Design Hotel
Ranked #95 of 247 Hotels in Lisbon
Certificate of Excellence
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Disastrous stay!”
1 of 5 bubbles Reviewed 11 July 2014

This is hotel is not 4* by most European standards! Problems?

ROOM: OK, as recently refurbished. Make sure you ask for a non-smoking room, as we didn't and the room stank like an ashtray. Stained chairs and dirty sheets on the bed were not that nice. The room was faced to the railway station and a main street, so it is very noisy. Even at night! Also the air-condition is very noisy! If the air-condition or the trains won’t keep you awake the slamming doors of the other rooms will definitively make sure you will not fall asleep.

BATHROOM: Well, we had no working shower for the first 4 nights (of 7 nights). NO shower. In Portugal. In Juli. FIVE times we went to the desk. NOT ONCE did we get an apology! We had to wash ourselves at the basin five days long! WHAT A SHAME! Moreover water was dropping from the bathroom ceiling during the whole stay. The hotel, especially the bathroom needs an upgrade!

Hotel: One of the elevators was broken. So the 11 story hotel had one working elevator. You had to wait for the elevator up to 10 minutes!

BREAKFAST: At the peak-periods you have to wait up to 20 minutes to get a table. Reminds me on some hostels in my youth!!! But not on a 4* Hotel!!! If you get a desk you have to share it with strangers. Breakfast itself is ORDINARY and tasteless… water with the taste of chloride from the tap, orange juice from the syrup, disgusting coffee. Ugly scrambled eggs swimming in ugly “water”, old bread, tasteless convenience products, no vegetables at all!

STAFF: In common arrogant and harshly! The staff in reception was not friendly, warm or smiling at all. Rather cold we have to say. No apology about the problem with the shower. Needed 5 days to fix this! Staff at the breakfast was very uncivil. We asked the waiter not to be seated to a group of strangers, because we feel unpleasant with this. His reply to that was “You can sit here or you come again in two hours!” Seriously is this the way you tread your guests?

INTERNET: Wifi-service very poor, it wasn't available all time i tried to use the service.

If you want to experience all the beauty Lisbon has to offer, DO NOT STAY HERE. I would never ever recommend this hotel. We won’t be back!

Room Tip: Take another Hotel! Much to noisy!!! Trains from the railway-station, slamming doors the whole night...
See more room tips
  • Stayed July 2014, travelled as a couple
    • 1 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Philipp K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Write a Review

882 reviews from our community

Traveller rating
    291
    418
    135
    24
    14
See reviews for
254
310
61
79
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (45)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Birkerød, Frederiksborg, Denmark
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed 10 July 2014

In general a good basic hotel. The room was nice and internet was really good. Breakfast was average, but since I do not eat a lot in he morning that is ok with me.

This is the first hotel I have ever stayed at, in all of my years of travelling in Europe, where they do not provide an iron or ironing board.

If you want your clothes ironed, it will cost you upwards of 20 euros for a couple of shirts.

Seems like another way for the hotel to make money off you, and get you to use their laundry facility which is a rip off.

  • Stayed June 2014, travelled on business
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Service
Helpful?
Thank JesperL651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Perth, Australia
Level Contributor
24 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
4 of 5 bubbles Reviewed 9 July 2014

The Hotel looked great & the staff very helpful. Rooms were lovely, well appointed & clean the only negative was I had a coffee in my room & got charged for it. I found this very strange as there was no where in the room that notified of a charge for using coffee making facilities. There was also big delays in the lifts with only 1 working. Wifi was very slow when you finally get connected.

  • Stayed July 2014, travelled with friends
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Jsabreu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bizkaia
Level Contributor
5 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 6 July 2014

Room new and very clean. Good buffet breakfast. Staff working very friendly. Hotel situated close to the metro station Roma (Line Green). Only 6 stations to the center of Lisbon. Perfect for a weekend with your couple and know the city. Very close to the airport but no problems with the noise. It´s a rebuilt hotel.

  • Stayed June 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank itaube
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Broken Arrow, Oklahoma
1 review
3 of 5 bubbles Reviewed 5 July 2014

Internet service very poor, it wasn't available all time i tried to use the service. Room very clean, good buffet breakfast, staff working there very friendly.Hotel situated close to the metro station. My only concern was the internet service.

  • Stayed June 2014, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank mmacedoperez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Canberra, Australia
Level Contributor
11 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 3 July 2014

The hotel was very pleasant, clean and quiet. A little far away from the main centre of the city, but easy to get to. The staff were fabulous and very helpful. The restaurant was great - good selections of food and wine and very welcoming to a tired visitor. I would certainly go back again.

  • Stayed June 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
Thank Carol255057
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
1 review
4 of 5 bubbles Reviewed 29 June 2014

The bedroom was extremely clean with very comfortable beds. Excellent buffet breakfast that included different kinds of bread, pancakes, doughnuts, croissants, fruit, yoghurts, beans, bacon, sausages, juices, milk, coffee, chocolate, cereal, etc.
Although it isn't located in the city centre, Roma metro station is only at five minutes walking.

  • Stayed June 2014
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank nugullo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lisbon hotels
1.0 mi away
Hotel Alif Avenidas
Hotel Alif Avenidas
#59 of 247 in Lisbon
4.5 of 5 bubbles 704 reviews
1.2 mi away
Radisson Blu Hotel, Lisbon
0.6 mi away
Jupiter Lisboa Hotel
Jupiter Lisboa Hotel
#39 of 247 in Lisbon
4.5 of 5 bubbles 961 reviews
Show Prices
Show Prices
Show Prices
0.1 mi away
Hotel Roma
Hotel Roma
#119 of 247 in Lisbon
4.0 of 5 bubbles 1,356 reviews
0.6 mi away
NH Lisboa Campo Grande
NH Lisboa Campo Grande
#96 of 247 in Lisbon
4.0 of 5 bubbles 836 reviews
1.3 mi away
HF Fenix Urban
HF Fenix Urban
#87 of 247 in Lisbon
4.0 of 5 bubbles 1,223 reviews
Show Prices
Show Prices
Show Prices

Been to Lutecia Smart Design Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Lutecia Smart Design Hotel

Property: Lutecia Smart Design Hotel
Address: Avenida Frei Miguel Contreiras 52, Lisbon 1749-086, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#31 Business Hotel in Lisbon
#35 Family Hotel in Lisbon
#68 Romantic Hotel in Lisbon
#74 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Lutecia Smart Design Hotel 4*
Number of rooms: 175
Official Description (provided by the hotel):
This smart design 4 stars Hotel, all renovated in 2014, is located in the so called "New Avenues" residential area, featuring 9 themed floors and a fusion restaurant serving Portuguese and Indian cuisine. The Roma - Areeiro Metro Station is about 200 meters away. The Lutecia Hotel rooms are spread across floors "Disco "," Kiss Me "and "White Space" between others and all include modern and designer furniture, with flat-screen interactive TV's. All rooms have an espresso machine and most rooms offer panoramic views over the city. The suites have a fantastic living room and a luxurious bathroom with a whirlpool tub. Restaurant InFusion offers a la carte dining in a modern environment. The menu includes several vegetarian alternatives. Lutecia's room service allows guests to enjoy their meals in private. In the morning, you can enjoy an extensive buffet breakfast, including hot food, pastries and fresh fruit. A selection of drinks and light snacks are available at the lobby bar, along with several flat-screen TVs. Lutecia Hotel is located next to the busy and well known Roma Avenue. Rossio square and down town are a short metro ride on the Green Line. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Hotelopia, Agoda and Odigeo so you can book your Lutecia Smart Design Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Lutecia Hotel Lisbon

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing