This is hotel is not 4* by most European standards! Problems?
ROOM: OK, as recently refurbished. Make sure you ask for a non-smoking room, as we didn't and the room stank like an ashtray. Stained chairs and dirty sheets on the bed were not that nice. The room was faced to the railway station and a main street, so it is very noisy. Even at night! Also the air-condition is very noisy! If the air-condition or the trains won’t keep you awake the slamming doors of the other rooms will definitively make sure you will not fall asleep.
BATHROOM: Well, we had no working shower for the first 4 nights (of 7 nights). NO shower. In Portugal. In Juli. FIVE times we went to the desk. NOT ONCE did we get an apology! We had to wash ourselves at the basin five days long! WHAT A SHAME! Moreover water was dropping from the bathroom ceiling during the whole stay. The hotel, especially the bathroom needs an upgrade!
Hotel: One of the elevators was broken. So the 11 story hotel had one working elevator. You had to wait for the elevator up to 10 minutes!
BREAKFAST: At the peak-periods you have to wait up to 20 minutes to get a table. Reminds me on some hostels in my youth!!! But not on a 4* Hotel!!! If you get a desk you have to share it with strangers. Breakfast itself is ORDINARY and tasteless… water with the taste of chloride from the tap, orange juice from the syrup, disgusting coffee. Ugly scrambled eggs swimming in ugly “water”, old bread, tasteless convenience products, no vegetables at all!
STAFF: In common arrogant and harshly! The staff in reception was not friendly, warm or smiling at all. Rather cold we have to say. No apology about the problem with the shower. Needed 5 days to fix this! Staff at the breakfast was very uncivil. We asked the waiter not to be seated to a group of strangers, because we feel unpleasant with this. His reply to that was “You can sit here or you come again in two hours!” Seriously is this the way you tread your guests?
INTERNET: Wifi-service very poor, it wasn't available all time i tried to use the service.
If you want to experience all the beauty Lisbon has to offer, DO NOT STAY HERE. I would never ever recommend this hotel. We won’t be back!
- Official Description (provided by the hotel):
- This smart design 4 stars Hotel, all renovated in 2014, is located in the so called "New Avenues" residential area, featuring 9 themed floors and a fusion restaurant serving Portuguese and Indian cuisine. The Roma - Areeiro Metro Station is about 200 meters away. The Lutecia Hotel rooms are spread across floors "Disco "," Kiss Me "and "White Space" between others and all include modern and designer furniture, with flat-screen interactive TV's. All rooms have an espresso machine and most rooms offer panoramic views over the city. The suites have a fantastic living room and a luxurious bathroom with a whirlpool tub. Restaurant InFusion offers a la carte dining in a modern environment. The menu includes several vegetarian alternatives. Lutecia's room service allows guests to enjoy their meals in private. In the morning, you can enjoy an extensive buffet breakfast, including hot food, pastries and fresh fruit. A selection of drinks and light snacks are available at the lobby bar, along with several flat-screen TVs. Lutecia Hotel is located next to the busy and well known Roma Avenue. Rossio square and down town are a short metro ride on the Green Line. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotels.com, Hotelopia, Agoda and Odigeo so you can book your Lutecia Smart Design Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Lutecia Hotel Lisbon