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“Beautiful and modern” 4 of 5 bubbles
Review of Sheraton Lisboa Hotel & Spa

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Sheraton Lisboa Hotel & Spa
Ranked #66 of 247 Hotels in Lisbon
Certificate of Excellence
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Beautiful and modern”
4 of 5 bubbles Reviewed 29 July 2011

Very modern, looks like a lot of work has been put it, too bad the TV is quite small, metro is about a 10 walk and about 20 minutes away from city center. Enjoyed my stay

  • Stayed July 2011, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank shmed20
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 5 August 2011
Dear Guest,
It is indeed very rewarding to receive Customers like yourself, who take the time to convey their thanks to us. Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service.
Looking forward to be welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,920 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (246)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
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English first
South East England, United Kingdom
Level Contributor
158 reviews
144 hotel reviews
common_n_hotel_reviews_1bd8 137 helpful votes
5 of 5 bubbles Reviewed 29 July 2011

Sheratons tend to differ widely worldwide (or continentwide), but this one offers refurbished rooms with modern design and spectacular views if you stay on one of the top floors, giving it a much more personal touch than the average Sheraton. Stayed 4 nights on a mixed business+WE trip. Check-in was efficient and on arrival we were upgraded to a club floor room. Rooms are reasonably spacious and follow the trend of the open space layout where the bathroom is some kind of glass cube within the room (electric blinds for the bathroom glass wall are controlled by one of the wall switches: don't use the alarm cord ;-).
There is a nice Spa/Pool (entrance fee 12€ per day) and a good fitness room (free). The wireless is definitely pricey, a real shame since the low season rates are quite attractive. There is free wireless available in the club lounge (if you're on a club floor or have access).
The Hotel is not exactly in the city centre, which remains fairly accessible if you don't mind a walk. Otherwise there is a nearby taxi stand ans taxis are rather cheap. Still you have attractions in the immediate area, not least the Gulbenkian Museum.

  • Stayed July 2011, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MCMember
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 5 August 2011
Dear Guest,
Thank you for having posted your comments referring to your last stay at the Sheraton Lisboa!
We are glad to learn that you have enjoyed our Club rooms, as well as our property.
I was delighted to read of your last stay here with us. Our goal is to make sure that all guests feel as though they belong during their time with us and that each visit is a special one. I do hope we achieved this during your visit and your valuable comments only assist us in ensuring that others too can continue to benefit from our service.
We do hope to welcome you again soon!
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Sao Paulo, SP
Level Contributor
80 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 48 helpful votes
5 of 5 bubbles Reviewed 27 July 2011

I can only say good things about the hotel. The front desk staff are very helpfull. The rooms has been recently refurbished. The spa is good, the gym is very new with modern equipments. The Internet is very expensive, 19 Euros for 24 hours, but depending where your room is, you can connect with a public wifi service called FON_ZON_FREE for 2.90 Euros a day. The restaurant on the top floor has a great view of the city. I got a great value from Expedia.com for 80 Euros a night!

  • Stayed July 2011, travelled with friends
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank docarva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Erial, New Jersey
Level Contributor
25 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
5 of 5 bubbles Reviewed 25 July 2011

My wife and I finished up our trip to Portugal in Lisbon for two nights. As SPG Platinum members, upon check-in we were upgraded to a beautiful suite and given access to the club lounge. I will first start by saying that the interior of the hotel is wonderful. In the hallways the lighting is so modern and get this, the doors are part of the walls...hard to imagine, exactly. VERY NICE! The room was huge and had extremely modern fixtures; the bathroom was awesome, separate shower and bath, his & her sinks and a separate room for the toilet and bidet. There was also another bathroom with sink and toilet in the living room with the door forming the wall, very unique. The blinds in the room were all electric and there were electric blinds separating the glass bathroom wall from the bedroom. The club lounge was great, it had caviar, champagne, wine and all the amenities. Breakfast in the club lounge included hot dishes! The view from the lounge on the top floor was definitely worth "hanging out" for a awhile to enjoy! The bartender was friendly and made my wife some specialty drinks that were not on the menu...she loved them! The concierge booked us a private car (Mercedes) with an English speaking guide for a day tour of Lisbon, it was great! The location was right in the heart of the city; you could even walk to different food places and a very nice mall. Overall I liked the experience and would definitely recommend it.

  • Stayed June 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Mahgninn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 28 July 2011
Dear Guest,
It is indeed very rewarding to receive Customers like yourself, who take the time to convey their thanks to us. Such comments certainly help in motivating our staff and more importantly assist us to provide a more personal service.
I am really glad to learn that you have really enjoyed our Hotel namely our rooms, our Panorama Bar and that our Concierge did met your expectations.
Looking forward to be welcoming you back to the Sheraton Lisboa Hotel & Spa in a not too distant future.

Best regards
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
36 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed 25 July 2011

Ive been to a few Sheraton and this Sheraton hotel was really nice. Great service and food was good.

The spa area is really nice and relaxful!

The hotel room was cool and had really nice beds. The only negative was that wireless signal was not so strong on 12th floor, ok for pc but to low signal for handheld device.

  • Stayed April 2011, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Henrik1976
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 28 July 2011
Dear Guest,
Thank you for having taken the time to post your comments, as well as for having choosen our property for your recent stay in Lisboa!
I am glad to read that you have enjoyed and that you have had a good experience at the Sheraton Lisboa.
Concerning the Internet service, I can also inform you that we are updating and upgrading our service so we may avoid similar situations to the one you have just related.
Looking forward to be welcoming you soon!
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
UK
Level Contributor
191 reviews
92 hotel reviews
common_n_hotel_reviews_1bd8 118 helpful votes
3 of 5 bubbles Reviewed 21 July 2011

This is a very modern hotel not that far from the old town. I spent four nights in this hotel and was most impressed with the decor of the room. It was very big and I especially liked the black out screen. I did, however, have a few issues with my stay: no upgrade despite my SPG status and the front desk staff was not especially friendly. When it came to settling my bill, Isabel, the front desk agent, hardly spoke to me at all and did not even ask how my stay was - very disappointing given the price of the room! Anyway, rudeness I can tolerate but the thing that I found most annoying was the level of noise I could hear from outside. Although I was on a high floor, I could hear the traffic and the several police/emergency sirens that seemed to constantly sounding! I reported the problem to the front desk and after much umming and arring, they assigned me a different room that should have been quieter - this was not the case. The new room was just as loud! The windows are only double glazed and I believe that this is where the problem lies. If you want a great night's sleep, then I would look elsewhere!

  • Stayed July 2011, travelled on business
    • 3 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank UKonthego
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 22 July 2011
Dear Guest,
We would like to thank you for having selected Sheraton Lisboa Hotel & Spa for your recent stay, and for having taken the time to give us your feed-back, a most valuable contribution to continuously improve the quality of our services.
We are sorry we haven’t been able to meet all your expectations during your stay, namely the politness of our front desk agent and the noise that could be heard inside the room.
We would like to inform you that we have taken the measures we believe appropriate in order to improve our service delivery.
Best regards,
António Pereira
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kerava, Finland
Level Contributor
19 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
5 of 5 bubbles Reviewed 20 July 2011

Stayed here for last three nights of our stay in Portugal. We like to stay in better than average hotels for couple of last nights when travelling. As Hilton Gold Member, we normally choose Hilton but as there is not any in Lisboa, we decided to choose Sheraton. Generally it was a very pleasant experience.

Hotel is located in business area bit north from Marques de Pombal statue. Close to Saldanha metro station. Hotel has some nice shopping locations nearby.

We came around noon but had no problems getting a room. Check in personnel was very friendly and we really felt welcomed.

When staying in Hilton, we are used to Executive rooms (and Lounge access). In Sheraton's case we decided to book Club room (with Lounge access). I can not comment on rooms in floors below ours but at least our room (20th floor) was modern and fantastic having lots of mirror surface in bathroom and direct view to room through the glass wall. Bath was big enough for two people.

Fitness center was complimentary (spa with extra cost), but we did not visit them.

Lounge is accessible from 7 am to 11 pm having a complimentary wifi. In other parts of hotel wifi costs extra. In Lounge there are also couple of desktop computers and printer available. Lounge experience was bit different to Hilton. Breakfast did not make the difference (it was very good) but in the middle of the day and especially after 5-6 pm, servings were not that special. Only small refrigerator having couple of bottles beer and some lemonades. Cold and warm servings were available but did not impress us. Again, if we had not experienced Hilton Lounges earlier, this would have been even a better experience. This is only to give tips of improvement for people responsible for Lounge. Service in Lounge was better than in Hilton generally. Views from the Lounge over Lisbon roofs are amazing.

One restaurant to recommend. Last night we visited a brazilian restaurant Costelao Gaucho (close to Hotel) and had a very good buffet with only 17 eur per person. This place has different types of buffets available (incl very good salads and different types of very delicious meats served to table from "grilling swords". This is meatlovers´ paradise with friendly staff and very good price/value ratio. Worth visiting!

  • Stayed July 2011, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Mikko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SHERATONLISBOAHOTEL, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 21 July 2011
Dear Guest,
I would like to thank you for the preference you showed on choosing the Sheraton Hotel & Spa for your recent stay in Lisboa and for taking the time to post your comments about your experience.
We do appreciate your constructive comments on our standards and service concerning the Club Lounge, namely related to the service and the variety, quantity of food or beverages during the Happy Hour.
We do look forward do have you as our guest in a not too distant future.
With my very best regards,
Antonio Pereira
General Manager
.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lisboa Hotel & Spa

Property: Sheraton Lisboa Hotel & Spa
Address: Rua Latino Coelho 1, Lisbon 1069-025, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Lisbon
#17 Spa Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#54 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Official Description (provided by the hotel):
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 
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Also Known As:
Sheraton Lisboa Hotel Lisbon
Sheraton Lisboa Hotel And Spa
Sheraton Lisbon
Lisbon Sheraton

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