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“Nice modern hotel but service slow and bar prices ridiculous”

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Sheraton Lisboa Hotel & Spa
Ranked #62 of 248 Hotels in Lisbon
Certificate of Excellence
Rayleigh, United Kingdom
Level 6 Contributor
158 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 110 helpful votes
“Nice modern hotel but service slow and bar prices ridiculous”
Reviewed 16 September 2012

Stayed here for a conference in September. The decor in the rooms was very modern and very well presented and spotlessly clean. The hotel had a very nice feel. I was surprised to be asked to pay 12 Euro to enter the pool area as I am sure this could be included in the room price. The cost of drinks at the bar were higher than In London and certainly left a feeling of being ripped off. There is certainly room for improvement with the service. Check in and out seems to be painfully slow and when ordering a coffee and orange juice from the bar during the day it took over half hour to arrive even though there were 3 staff serving. All in all, I would stay here again but would eat and drink outside the hotel.

Stayed September 2012, travelled on business
Helpful?
1 Thank M1DLD
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 17 September 2012
Dear Guest, Thank you for sharing your comments, following your recent stay with us. Same will be duly analysed and discussed with the Executive Team in order to make some improvements on the points mentioned by you. We are certainly thankfull for your contribution and sincerely hope that you will visit again in the near future. Kind regards, Antonio Pereira, General Manager
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (261)
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Moscow, Moscow City, Russia
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 September 2012 via mobile

Rooms are designed very originally with a lot of glass and mirrors, in dark brown modern concept. Pillows and towels are of high quality. Bed linnen are replaced by every day.
Breakfast is good.
SPA and treatment program are looking very nice.
Panorama view bar on the 26th floor must be visited in afternoon and at night.
Take 20 year Porto.
Disadvantage: wi-fi is not free even for hotel guests (4 € per 1h)
Have a nice trip to Lis

  • Stayed September 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tatiana_Shishkareva
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 20 September 2012
Dear Guest, Thank you so much for your lovely comments on our hotel. We are very pleased to hear that you really enjoyed every aspect of your stay with. We hope you will give us the pleasure of hosting you again, the next time you visit Lisbon. Kind regards, Antonio Pereira, General Manager
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New Canaan, Connecticut
Level 5 Contributor
94 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 65 helpful votes
Reviewed 13 September 2012

I stayed at this hotel as part of a conference. The hotel decor is nice and looks newly done. The rooms are comfortable and the beds have duvets (I hate bedspreads). The bathrooms have glass walls with venetian blinds that you can lower. This was fine for me, as I was by myself, but I really don't understand this particular hotel decor trend. Breakfast was the standard hotel buffet, with some local Portuguese specialties on offer. Since I was part of a conference, I had breakfast and internet access included in my rate, so I can't comment on the cost of these items. All the staff spoke English and were very friendly. I would stay at this hotel again.

  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank americantravelgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 14 September 2012
Dear Guest, Please accept our sincere thanks for your positive feedback following your recent stay with us. We are indeed very pleased to learn that you have appreciated our hotel facilities as well as its ambience, decor, service and staff friendliness. Always nice to know that we have contributed for an enjoyable and relaxed business stay! We do hope that you give us the pleasure of hosting you again, either on business or leisure. Kind regards, Antonio Pereira, General Manager
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Los Angeles, California
Level 6 Contributor
99 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
Reviewed 11 September 2012

Nice hotel. Staff were really nice, actually - which I found to be the best part about the hotel.

Rooms were better than average (renovated to newer Sheraton standards). The hotel is a little out of the way, but if you are just passing through, it doesn't really matter. The hotel food was decent.

This was another city where we were ripped off by cab drivers (apparently common in Lisbon as well). The hotel website cab pricing/distance was correct (found out when we had to return to the airport). Unfortunately, we climbed into some dude at the airport's cab, who took us for a joy ride. Suffice it to say, I would be more cautious with the cab drivers the next time and probably pick a cabbie that didn't approach us...

  • Stayed August 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SKI_Road_Warrior
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 13 September 2012
Dear Guest, Thank you so much for the wonderful comments made on our hotel and our staff. We are sorry to hear of your experience with the taxi fare and we will certainly mention that to the local Taxi Companies in order to try and prevent future occurrences of this nature in the future. We are sure that this less good experience has not marred your overall opinion on Lisbon as a destination and on us as a hotel, and we sincerely hope that you visit us again soon. Kind regards, Antonio Pereira
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Lisbon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 10 September 2012

the hotel was of with quite friendly staff, but the hotel itself was dark and the decor was not very nice. the fact that guests had to pay for the use of the swimming pool was outrageous and the hotels to do waxing and eyebrow shaping was non existent and one had to sit in a hairdressers chair.
the free internet service did not work downstairs in two of the computers and the overall atmosphere of the hotel was not nice and defintely not worthy of a five star hotel

  • Stayed September 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Easytobook.com

Helpful?
1 Thank charlemagne g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 13 September 2012
Dear Guest, Thank you very much for your comments regarding your recent stay with us. We regret we have not been able to meet your expectations. Thanking you for having selected the Sheraton Lisboa Hotel & Spa during your recent visit to Lisboa, we remain, with kind regards, Antonio Pereira, General Manger.
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l
Level 2 Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 9 September 2012

You never stop paying for this average hotel
The room sevice has hidden ^eur service charge plus taxes ( So for the price of 2x club sandwiches @49 euros you could eat out in a reasonable local resteraunt and have a bottle of wine)
Bar prices extortionate and Top floor panarama bar crazy PRICES -CRAZY ( NO WONDER IT IS EMPTY)

The pool is extra 25 euros for 2 people - How can they charge for a POOL! not advertised as extra anywhere on web site

They put a Unicef donation on your bill when checking out?

Then the last sting in the tail is they tell you they can change the bill from euros to dollars or GB£ then they bang you with a (Hidden)3% commision charge -OUCH!

What a shame as this could be a good hotel if it was in line with SPG usual charges?

As my old Grandma would say " All fur coat and no knickers :)

Room Tip: Watch out for charges and extra tricks
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  • Stayed September 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank brookyunited234
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 13 September 2012
Dear Guest, We would like to thank you for your comments and also to mention that they have really surprised us because we were absolutely convinced that we had duly addressed your issues during your stay. The conversation you had with a member of our Management team was positive and conducted to your satisfaction with the offer that was at the time made to you. We feel sad and disappointed that our efforts to please you have been in vain. Reiterating our sincere thanks for your comments. Kind regards, Antonio Pereira, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Friedberg, Bayern
Level 4 Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 7 September 2012

Came to Lisboa, ready to just have a stop over before continueing the next day to Brasil. I've selected the Sheraton for multiple reasons, close to the airport but not too close, nice view from the top of a hill... and so on. I was very warm welcomed and the staff was attentive and efficient while checking in. I found myself in a nice room and I immediately wished some older worn out Sheratons would have rooms like this. Clean, not too big, modern furnished... liked it very much.
The service offered was excellent. I truely recommend this hotel (top floors) and not just for guest but also for other Sheraton propertys as light tower! I think about coming back soon to stay a bit longer ...

Room Tip: Floors 21 and higher
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  • Stayed September 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Support-Klaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Antoper, General Manager at Sheraton Lisboa Hotel & Spa, responded to this review, 11 September 2012
Dear Guest, Thank you so much for the wonderful comments you were kind enough to post following your recent stay with us. We are truly pleased to learn that you have really enjoyed your short stay and that you are planning to come back. We sincerely look forward to welcoming you back soon. Kind regards, Antonio Pereira, General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sheraton Lisboa Hotel & Spa

Property: Sheraton Lisboa Hotel & Spa
Address: Rua Latino Coelho 1, Lisbon 1069, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Business Hotel in Lisbon
#16 Spa Hotel in Lisbon
#34 Family Hotel in Lisbon
#45 Romantic Hotel in Lisbon
#53 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Sheraton Lisboa Hotel & Spa 5*
Number of rooms: 369
Official Description (provided by the hotel):
Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more   less 
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Also Known As:
Sheraton Lisboa Hotel And Spa
Sheraton Lisboa Hotel Lisbon
Sheraton Lisbon
Lisbon Sheraton

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