We stayed here in two rooms for three nights. We had two separate reservations (one for the first night and the other for the next two nights reserved by two Gold SPG members) and had emailed the hotel to ensure we would be able to stay in the same rooms without having to checkout and back in. At check-in only one of us was asked what amenity we wanted, the other was given WIFI, we had to go down to the front desk the next day to figure it out. One of the rooms had keys that had stopped working and had to be reactivated. There was also a crib in one of the rooms on the second night, which none of us had ordered which was strange. We were unable to find out why until we checked out-they had put it in the wrong room. The other room also received gifts of egg tarts and wine and Prosecco and mousse another night, but the other room did not receive anything during the stay.
The rooms were very nice and large for European standards. We liked the usual Sheraton bedding and toiletries. The only problem we had with the room was the ac did not work very well. When maintenance came to look at it, he did exactly what I had done, yet it mysteriously worked for him. The room stayed warmer than I would have liked for the duration of our stay.
The location of the hotel is perfect for catching the bus or metro to explore the city and nearby Sintra (2 minutes walk from the hotel.)
Overall I would stay here again, but there were some unusual service issues that were disappointing.
- Official Description (provided by the hotel):
- Completely refurbished combining modern elegance and simple relaxing design, the hotel is located in one of the city's most prestigious business districts. Only 15 minutes from Lisbon's International Airport, the Sheraton is easily accessible by train, bus, subway or car, with fabulous shopping, theatres, art museums, and nightlife just a short walk away. ... more less
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- Also Known As:
- Sheraton Lisboa Hotel And Spa
- Sheraton Lisboa Hotel Lisbon
- Sheraton Lisbon
- Lisbon Sheraton