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Sheraton Lisboa Hotel & Spa
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Reviews (2,226)
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674 - 679 of 2,226 reviews
Reviewed 16 August 2014

We stayed here in two rooms for three nights. We had two separate reservations (one for the first night and the other for the next two nights reserved by two Gold SPG members) and had emailed the hotel to ensure we would be able to stay in the same rooms without having to checkout and back in. At check-in only one of us was asked what amenity we wanted, the other was given WIFI, we had to go down to the front desk the next day to figure it out. One of the rooms had keys that had stopped working and had to be reactivated. There was also a crib in one of the rooms on the second night, which none of us had ordered which was strange. We were unable to find out why until we checked out-they had put it in the wrong room. The other room also received gifts of egg tarts and wine and Prosecco and mousse another night, but the other room did not receive anything during the stay.

The rooms were very nice and large for European standards. We liked the usual Sheraton bedding and toiletries. The only problem we had with the room was the ac did not work very well. When maintenance came to look at it, he did exactly what I had done, yet it mysteriously worked for him. The room stayed warmer than I would have liked for the duration of our stay.

The location of the hotel is perfect for catching the bus or metro to explore the city and nearby Sintra (2 minutes walk from the hotel.)

Overall I would stay here again, but there were some unusual service issues that were disappointing.

  • Stayed: August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
1  Thank CMD915
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
ACPereira, General Manager at Sheraton Lisboa Hotel & Spa, responded to this reviewResponded 12 September 2014

Dearest Guest, we want to thank you for your preference and for taking the time to comment on your stay with us. We are sorry to learn about your disappointment with certain aspects of our service. Again, thank you for your constructive feedback on our standards and service and we hope to have the opportunity to welcome you back in a near future. Kind regards António Pereira – General Manager

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Reviewed 5 August 2014 via mobile

Wow this hotel was amazing. Friendly staff, Easy to get into town by taxi as it's so cheap or hop on the bus. The room was brilliant & pool was nice and relaxed, however note the €12 charge per day (thought that was abit cheeky). Would definitely stay again!

Stayed: July 2014
2  Thank Bcorrighan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 August 2014

I love this hotel, always clean, polite staff, great concierge, pool and workout facility. It has a market around the corner and so I can put a few things in the fridge to have for breakfast the next morning, not to mention good wines in the area. The top floor has a great bar and restaurant that offers great views at sunset. The last point I want to make is the metro is close, even though I like to walk all over, it's nice to know should I want to get back to my room quick, the metro offers that option and it's very inexpensive.

  • Stayed: August 2014, travelled on business
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Shaz747
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 2 August 2014

I travelled with my wife and daughters and rented 2 rooms, since the arrival to the hotel, the service at the front desk was very accommodating on giving us the room the way we wanted. Excellent hotel to really rest those long days of walking and enjoy what the hotels has to offer in food, drinks and services (SPA)... If budget is not an issue , try it is really worth it!!!

Stayed: July 2014
Thank MrMarcoPolo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 1 August 2014

We stopt in Lisbon for 3 nigths without very high expectations that this was going to be a memeorable hotel in part because we had included another higher ranked hotels in other parts of our journey. But this hotel really made us very happy. It is fantastic to be surprised from the moment you get into a hotel and find out that you have made a wrong reserve and the receptionist solves everything for you. It the invites you to go to the top floor to have dinner in an amazing restaurant where service is outstanding. The rooms we had in the premier floors were the bet we have seen in many hotels of this category. Add the discovery of Lisbon from a well located hotel. Perfection in all senses. Thank you Sheraton Lisboa.

Room Tip: look for premium floors n19 and 20. Amazing rooms.
  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
1  Thank fernando85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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