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“A birthday to remember”
4 of 5 bubbles Review of Holiday Inn Lisbon

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Holiday Inn Lisbon
Ranked #132 of 247 Hotels in Lisbon
Gullane
Level Contributor
45 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“A birthday to remember”
4 of 5 bubbles Reviewed 4 December 2013

My wife and I stayed for three nights at the end of November 2013. In my experience, Holiday Inns are a pretty safe bet and this one was no exception, room was spacious and kept very clean, top marks to the lady who cleaned room 601. Room was at the back and very quiet. Breakfast was a buffet with a good selection of hot and cold choices which should please most. All staff were very friendly and efficient and the only downside of our stay was a very poor internet service which although was complained about was still charged. Reception in the lobby was good.

Location is a fair bit from the city centre but only a few mins walk from a Metro station. We chose to walk into the centre a few times to appreciate the magnificent buildings old and new. Hotel is fairly close to the airport and a taxi from there to the hotel was 19.50 euro which for a ten min trip a bit steep, a contrast was the return trip costing 9.50 euro, think its something to do with airport taxi's costing more than the local ones. Local taxi always outside the hotel if required. We found the overall Hotel costs reasonable and would go back again.

Room Tip: Rooms at the front could be subject to some traffic noise from the cobbled street, the back is quiet...
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank dibblegullane
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 5 December 2013
Dear Mr. dibblegullane,

Thank you for stay with us during you anniversary

we are glad that you have your stay at Holiday Inn Lisboa.

Thank you for your comments and for sharing your experience with us !

Waiting to receive in a near future

Kind regards

Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4 of 5 bubbles
  • Location
    3.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (91)
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Singapore, Singapore
Level Contributor
25 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
3 of 5 bubbles Reviewed 27 November 2013

Myself and my family stayed in this hotel for a couple of days in late July. It is not exactly centrally located and is showing it's age. There is nothing remarkable to say about the hotel either positively or negatively. It is average cost, average rooms, below average location, average meals. I would not recommend the hotel for a family as the rooms are small, nor is the hotel exactly a 'budget hotel' option. Overall I would believe there are better options within Lisbon for a family location or a hotel lined up with the favorite tourist sites.

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MurphyFamily4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 2 December 2013
Dear Mr. MurphyFamily4,

Thank you for your comments.

Let us inform that we have family rooms that some have almost 44m2. Probably during your stay they were ocupied.

Anyway thank you for staying at the Holiday Inn Lisbon and for sharing with us your experience

Kind regards

Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
73 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
4 of 5 bubbles Reviewed 19 November 2013 via mobile

I stayed here for one night for a business conference. The room was lovely and the bed had a choice of pillows. Unfortunately the internet connection was poor and kept dropping. Breakfast was average. Nothing wrong but nothing special either. Lunch was much better.

Stayed November 2013, travelled on business
Helpful?
Thank Karen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 20 November 2013
Dear Mrs. Kaen M,

Thank you for your feedback regarding your experience at Hotel Holiday Inn Lisboa.

I Hoppe your conference was productive and according your needs.

Sorry about the internet connections, but we had some problems that the suppliers is working on it.

Once again, thank you for choosing Holiday Inn Lisboa

Waiting to receive you in a near future

Kind regards

Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chesham, United Kingdom
Level Contributor
53 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
5 of 5 bubbles Reviewed 11 November 2013

I had an overnight stopover in Lisbon whilst travelling from the Azores back to the UK and was placed in this hotel. Fantastic choice by the company who booked me in there. It is without doubt a very up market hotel. The immediate surroundings were clean and looked very nice, alas I arrived at night and somewhat tired so didn't venture out of the hotel.

The reception staff were extremely helpful and I was quickly shown into my palatial room. Large well appointed bedroom with an equally large and stunningly clean bathroom. Shower, bath WC and Bidet all top quality and spotless.

I ventured to the lounge for a bite to eat and a beer before bed. Again staff were attentive and helpful and the beer and burger were what I would expect in a large hotel.

Maybe I'm easily pleased or have learned not to expect too much from hotels these days but this for me is not a basic hotel with no charm as some others have suggested.

BE WARNED the taxi drivers from the airport will charge the earth and take you miles out of the way to up the fare. 30 Euros and thirty minutes from the airport. In the morning and speaking with the concierge was less than 10 Euros and takes ten minutes.

  • Stayed November 2013, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Cassillis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 20 November 2013
Dear Mr Cassillis,

We hope you've had a pleasant trip back home

Thank you for your comments and for sharing your experience with us.

Waiting to see you again

Kind regards


Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Ashby-de-la-Zouch, United Kingdom
Level Contributor
185 reviews
84 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed 27 October 2013

We stayed at this hotel because I used my Priority Club points otherwise we would have stayed more centrally. Buy a day ticket at the metro station for the metro/Trams & buses, buses pass the hotel, the nearest metro into the town centre is Rossio about a ten minute walk this will also take you to the airport and a day ticket is 6 euro's - great value.
Our room in the hotel was five star because we got an upgrade to an exec room, two flat screen TV's, large lounge, king bed and the shower was high power. The room was on the front which I would recommend and on the sixth floor.
Breakfast was ok but I would not recommend the evening meal, the spagetti was tasteless I could not eat it and received a refund.
The reception staff were very friendly and helpful and this was our first visit to Lisbon and would recommend it to anyone looking for a city break, 4-5 days is perfect

Room Tip: high floor rooms facing the road and try for an upgrade athough we looked at standard rooms and they...
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  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Trunkers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
IHGCare, Guest Relations Manager at Holiday Inn Lisbon, responded to this review, 11 November 2013
Dear Trunkers,

Thank you for taking the time to post a review of our property. I appreciate the compliments on our hotel staff. Please accept our apologies for the evening meals you received and hotel location. Though this matter has been resolved in a timely manner, I regret this has negatively impacted your stay with us. We take comments such as yours very seriously and please be assured that we will continue to work hard to improve. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Manila Philippines
Level Contributor
23 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
3 of 5 bubbles Reviewed 24 October 2013

Hotel is basic and rather character less but is comfortable. I guess we should expect this from Holiday Inn. Wifi is rather slow though. Location is not very convininent either....... Staff and service is good though...... breakfast is excellent..... this is one area where the hotel does very well.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank rex_edmund
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 25 October 2013
Dear Mr. rex_edmund

Thank you for sharing with us your experience during your stay at Hotel Holiday Inn Lisbon.

We hoppe to receive you in the future

Kind regards

Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Brussels
Level Contributor
205 reviews
193 hotel reviews
common_n_hotel_reviews_1bd8 138 helpful votes
3 of 5 bubbles Reviewed 12 October 2013 via mobile

The hotel is located outside the center, in an area of little interest. Metro is fortunately not far (taxis are cheap in Lisbon, anyway). There are two possible benchmarks against which appreciating this hotel: against the number of stars (4) or against the price paid. For a 4 stars, the hotel is so-so. Staff is friendly, but many things were not functioning in the room and the architecture is not very nice. Breakfast is also so-so, both in term of choice and quality. That said the price I paid was extremely cheap (79 euros, breakfast included). The quality was very good for this price, but I would not come to the same conclusion if I had paid a normal price.

Stayed October 2013, travelled on business
Helpful?
Thank angelbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HolidayInnLisbon, General Manager at Holiday Inn Lisbon, responded to this review, 17 October 2013
Dear Mr. Angelbe,

Thank you for your comments.

We regrett that we weren't according your best expetations

Waiting to see in the future to provide a better then a so so Service

Kind regards

Pedro Encarnação
GM
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Holiday Inn Lisbon

Property: Holiday Inn Lisbon
Address: Avenida Antonio Jose de Almeida 28A, Lisbon 1000-044, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#99 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Holiday Inn Lisbon 4*
Number of rooms: 169
Official Description (provided by the hotel):
The Holiday Inn Lisbon Hotel is situated in the heart of the citycenter between Av da República and Pr. de Londres by the Instituto Superior Técnico .With several underground stations around and 10 minutes away from the International airport, the Holiday Inn Lisbon Hotel is the ideal place for your stay should you travel in business or leisure. The Hotel is famous by its spacious standard and executive rooms as well as its suites with direct access to high speed and wireless internet. Each of its 169 spacious rooms, including 17 Executive bedrooms, 13 Family rooms, 2 disabled rooms, 8 junior suites and 1 Presidential Suite, are equipped with cable TV, direct-dial telephone, desk, minibar, tea and coffee making facilities, Pay Tv, hairdryer, gives you a good value for money. Business center in the lobby. Rooms with High speed internet on request. The modern meeting space is ideal for business meetings and social events and can accommodate up to 400 delegates Appreciate the Portuguese and Mediterranic gastronomy at our restaurant 'Vasco da Gama'. The 'Almirante' bar is the ideal place to relax after a busy dayTogether with a parking, fitness center and a gift shop, the Holiday Inn Lisbon Hotel is the right choice for the right stay. Our rooftop terrace and outsidepool (from May to September) is the perfect place for sunbathing and to enjoy the beautiful view to all Lisbon. ... more   less 
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Also Known As:
Holiday Inn Lisbon Hotel Lisbon
Lisbon Holiday Inn

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