We stayed at this hotel for four nights, and that was long enough! We were very excited to stay at a Marriott Hotel as we had only heard good things in the past. However the service we received at The Lisbon Marriott was terrible!
The food at the restaurant was barely edible and the servers were rude. They did not even acknowledge us when we walked in the door. After waiting for ten minutes we had to flag the sever down to take our order! Our food came, it was flavorless and overcooked! Again, we sat for another fifteen minutes after finishing our meal. Every server(literally every single one) in the restaurant walked passed us and did not acknowledge us once! Once again, we had to flag our server down to get the bill. He then asked if our food was okay we said no not really, and his reply was "okay" as he walked away.
We went to the front desk a number of times for assistance during our stay with various matters, and they seemed as though they could not care less. They did not smile and had very poor customer service skills. The one and only service in the hotel that was friendly was the concierge team. Nunu especially was very kind, if it wasn't for him this trip would have been terrible. Thank you Nunu for being so kind and helpful!
The rooms were out dated and did not come fully stocked with towels or toilet paper. When calling to have some brought up they did not show, and we had to call again the next day as we still hadn't received our towels.
Overall we would never come back to the Marriott Lisbon. The service was poor and did not live up to the high standards of the Marriott name! Being a traveler I have stayed at many, many hostels and they have provided me with much better service at less then half of the price to stay in a room. Working in the customer service industry ourselves, we know that good service is not hard to provide, and you can make someones day just with a smile. However, no one really knew how to smile or provide friendly, accommodating service (that hostels manage to exceed).
- Official Description (provided by the hotel):
- Experience the future of travel at the Lisbon Marriott Hotel, your home away from home in the heart of Portugal's capital city. With renovated guest rooms and public areas in 2015, the Lisbon Marriott Hotel welcomes business and leisure guests with luxury accommodation and a prime location near Lisbon Airport and city centre. ... more less
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- Also Known As:
- Marriott Lisbon
- Lisbon Marriott