My husband and I traveled to Lisbon for his conference and have been aching to go home from the moment we stepped foot into our hotel room. We arrived on Continental's 8:30am flight (which, by the way, if you can avoid coming in so early, I recommend it! No one wants to wait until noon with their bags to go explore the city while extremely jet lagged). Our room was not ready, but the lady at the front desk made a couple of calls and got us into a room within 20 minutes. My first impression was influenced with extreme gratitude as we were both incredibly tired.
We stepped into the room and back into 1991, apparently. Don't let the photos on the website give you the wrong idea - if you booked at this hotel for a discounted rate, they will stick you in the pink, flowery rooms with the bathrooms that have mold. The beds are your generic $99 springs-with-no-padding specials. I had my husband flip the mattress up and uncover it to check for bed bugs - I did not trust this place to not be infested with insects.
Our biggest issue has been starving in the morning! We had not been told at the time of check in that we had breakfast included in the rate (the hotel was booked through a different party). We finally muster the energy on the last day in the city to go forage for some breakfast and we find out that we could have been enjoying the morning buffet each day. (The buffet isn't bad, I expected worse from Tivoli). For three days we have been snacking upon one or two things in the mini bar, spending 3.50E on this and that. Upon finding out that we have been utterly wasting our precious dollars, I decided to talk a walk to the front desk and ask them about the confusion. I asked them to consider comping us for about 15E worth of food we had to forage on this past week. We were greeted by a manager who, obviously, had better things to do than deal with us. He came out to tell us that it was our responsibility to have checked and he would not refund anything. Not even one day's worth of buffets, which would have been 20E. I thanked him and told him that I would be spreading the word about Tivoli and my experiences.
There is a reason that this hotel is only ranked #64 for the city of Lisbon. We had no choice as to the hotel to stay at, but if we were ever to return we would most certainly, absolutely, without a doubt choose another hotel!
- Official Description (provided by the hotel):
- With a stunning view out over the river and Parque das Nacoes (former Expo site), this 4-star Lisbon hotel reflects the energy, technology, art and friendliness of Lisbon today. Excellent for business meetings or weekend breaks, the Tivoli Oriente can be easily reached from any part of the city or further away by using the Gare do Oriente train station, and it is 5 minutes from Lisbon airport. Take time out to enjoy the magnificent features of this stunning Parque das Nacoes hotel, close to MEO Arena, including the indoor swimming pool and the welcoming Tivoli Caffe Oriente. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Priceline, Odigeo, Hotels.com, TripOnline SA, Ebookers, 5viajes2012 S.L., Hotel.de, HotelQuickly, Evoline ltd, getaroom.com, HRS and Cancelon so you can book your Tivoli Oriente Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Tivoli Oriente Lisbon
- Hotel Tivoli Oriente