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“Not really for tourists but a quality hotel”

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InterContinental Lisbon
Ranked #50 of 247 Hotels in Lisbon
Certificate of Excellence
Clackmannanshire, United Kingdom
Level Contributor
23 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Not really for tourists but a quality hotel”
4 of 5 bubbles Reviewed 25 May 2011

The first thing that must be said about this hotel is that it’s up two steep hills, far from ideal for anyone as unfit as us! Poor research on my part led to us choosing the Tiara Park, largely seduced by the excellent deal – thought we would take the Aerobus from the airport and walk the short distance to the hotel. Big mistake . . . we had to struggle up the two hills pushing our 2 x 20kg suitcases plus unweighed hand luggage, all this on pavements made from cracked tiles! Why didn’t I check Street View?!

Once we made it up the hill, check-in was a breeze – very polite and welcoming staff. We were given room 412, which was meant to be a non-smoking room but it stank! Back down to reception, staff very apologetic and we were moved to 418. On our arrival in 418 there was an unpleasant smell in the room, a foul sewer-like smell although we wondered if it may have been coming from the air conditioning unit. We hoped it would pass so, as we were shattered and not in the mood for another trip down to reception, we decided to stay. 48 hours passed but the smell got worse, we also smelt it in the hallway. Eventually, another trip to reception, another apology and another room – 716 this time and, finally, no smell!

Odours apart, the rooms were lovely with excellent bathrooms; particularly good were the rainfall showers. There were robes and slippers provided. The beds were exceptionally comfortable but not so much praise for the pillows – housekeeping would fluff them up to an enormous size but as soon as you lay on them, instant deflation! They offered no support at all. Sleep quality was excellent; there was no noise in the hallways and the road outside was relatively quiet. We missed not having tea/coffee facilities in the room, particularly as there was nowhere nearby to get a late night drink, apart from room service.

The cleanliness of the whole hotel couldn’t be faulted, probably one of the best I’ve seen.

There were a number of English speaking TV channels as well as channels showing US dramas with Portuguese subtitles. There was a sound system that we didn’t use; neither did we make use of the mini bar as prices were a little steep – just like the hills!

The free wi-fi worked well on both the 4th and 7th floors.

The deal we had didn’t include breakfast but as there weren’t many eateries in the area we took the continental breakfast (10.50 Euros) in the restaurant on two of the four mornings. The service was very good, there was a reasonable selection of cold meats, cheeses, bread, cakes etc. We didn’t eat dinner in the restaurant so can't comment on that.

The Tiara Park is quite a distance from the downtown area and not much to see in the immediate area, although the tourist buses depart from Marques de Pombal at the bottom of the hill. It is probably an excellent business hotel but not really for tourists, especially unfit ones!

  • Stayed May 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank poppybabe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Geneva, Switzerland
Level Contributor
13 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed 8 May 2011

The many good reviews on Trip Advisor made me chose this Hotel. It proved to be the right choice. It's a modern, confortable hotel, calm and closed to the city center all at once. Beautiful views and kind effective staff.. A fantastic place to stay.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Eerie99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Walnut Creek
Level Contributor
59 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
5 of 5 bubbles Reviewed 27 April 2011

Our stay at the hotel couldn't have been nicer. Paulo Quintela, the concierge, arranged in advance of our arrival two day excursions with a chauffeured Mercedes enlish speaking guide - one trip around Lisbon to the historical sites and the second day to Sintra, Guincho, Cascais and Estoril.
Our 9th floor corner park view room was beautiful. The bathroom is one of my favorites anywhere by European standards.
The hotel diningroom for dinner was disappointing, but for breakfast, the fare and service was supurb.
When I called the front desk to report the WIFI reception was poor, within 2 minutes time, a porter knocked on the door and connected our laptop up with a LAN cable.
Every floor and every room has fresh flowers standing in a special glass vase, which is a very nice touch. Also, the hallway corridors about as beautifull as any modern hotel I visited. No pool and the exercise room is underwhelming. We will definately return to the Tira.

Room Tip: ask for a corner park view, high floor.
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  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BillyTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Lisboa
Level Contributor
58 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
3 of 5 bubbles Reviewed 27 April 2011

It's not a bad hotel but it lacks that "difference" to be considered a real 5 star.

Positive:
- The room was great, with a very good bed and bed linens; Good view.

Negative:
- Although mentioned on the web site, there were neither bathrobes nor slippers;
- The breakfast was unbelievably poor...
- The reception staff was not very helpful.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank fjgcorreia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 27 April 2011

We travelled to Lisbon with 2 young children and had a suite at the hotel. The hotel is nice and the suite was spacious. We got a good deal on the hotel, it was not cheap but the room was nice. The hotel is in a great location which is within easy access of both central Lisbon and the motorway for day trips, I think that is the greatest plus point for the hotel. We had a car for the full week and found it quite easy to get out of town. On the down side, the hotel breakfast was really expensive so did not have that, which is quite inconvenient with young children. Also did not find the desk staff to be particularly friendly, they were polite but nothing special and the concierge was not really helpful. The rest of the staff were very polite and helpful and the service was good. Overall it was a pleasant experience for the price.

  • Stayed April 2011, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Hamid76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
17 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
3 of 5 bubbles Reviewed 26 April 2011

Hotel was not very far from Lisbon's International Airport. Prob around €10-12... otherwise you could also take the aerobus which is only 10 mins drive to the hotel. Rooms were very clean and nice but no tea/coffee facilities which I think is a shame as this should be basic things to provide for a hotel this big. No kettles to boil water as well! Food very expensive in restaurant. For room service an additional €5 is charged for each order! Ridiculous! Hotel is also up a hill so if you are not fit enough, this will be a struggle. It is close to a metro station... Maybe around 5 mins walk down the hill. It's located close to the sightseeing bus terminal which is very handy. I didn't mind staying at this hotel but in the future would probably choose a different one.

  • Stayed April 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gina Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
4 of 5 bubbles Reviewed 25 April 2011

Stayed here for a recent weekend city break and I would highly recommend it. Only 15 mins from the airport and approx 20 mins walk from the city centre.

Rooms were spacious and clean with a nice big bed. The staff were very helpful and friendly and the hotel bar is a nice place to finish off your evening.

Would happily stay there again.

  • Stayed April 2011, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gurudean
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about InterContinental Lisbon

Property: InterContinental Lisbon
Address: Rua Castilho, 149, Lisbon 1099-034, Portugal (Formerly Tiara Park Atlantic Lisboa)
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#16 Family Hotel in Lisbon
#25 Romantic Hotel in Lisbon
#25 Business Hotel in Lisbon
#44 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — InterContinental Lisbon 5*
Number of rooms: 331
Official Description (provided by the hotel):
Located between Eduardo VII Park, Marques de Pombal Square and the luxurious Avenida da Liberdade, InterContinental Lisbon sits at the heart of Lisbon society. With discreet refinement, contemporary design and expansive views of the Tagus river, this stylish new addition is the ultimate choice for experiencing Lisbon. Experience Portuguese heritage from the cosmopolitan flavours at L'Appart restaurant to the exemplary service of our concierge team, who will help you bring insider Lisbon to life. ... more   less 
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Also Known As:
Tiara Park Atlantic Lisboa Hotel Lisbon
Tiara Park Atlantic Lisboa Lisbon

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