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“Good quality by the numbers NH hotel”

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Hotel NH Collection Lisboa Liberdade
Ranked #45 of 247 Hotels in Lisbon
Certificate of Excellence
London, United Kingdom
Level Contributor
37 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
“Good quality by the numbers NH hotel”
Reviewed 13 May 2012

Convenient location for the old town. The roof pool is tiny but it does provide a good view and a chance to lounge about. The decor and feel of the rooms is standard NH (liberal usage of wood). Good sound-proofing between rooms but be careful when opening the curtains - some bedrooms look out directly onto (into) offices that exist in the same building.

  • Stayed July 2011, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 2GentleTravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
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Traveller tips help you choose the right room.   Room tips (118)
Date | Rating
  • Chinese (Traditional) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Japanese first
  • Korean first
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English first
London
Level Contributor
30 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
Reviewed 5 May 2012

We do a lot of independent leisure travelling and have had many good experiences with NH in different parts of the world We are big fans of the brand, and always feel we are in good hands. 

The service, organisation and staff were fully up to NH's high standards. We have always found their people extremely friendly and efficient, and it is evident that their personnel selection and training are excellent.

When we encountered a small problem, the hotel Director immediately took the matter into her own hands with great charm and efficiency, and it was quickly resolved to our complete satisfaction. That is the kind of service we have come to expect of NH.  As she said: "Delivering good service to our guests is our main purpose".

Good service, good management, classy design touches, a decent breakfast and a great location. That pretty much covers what we are looking for in a hotel. 

Two tips: 
- try the design-your-own omelette at breakfast, and the fruit jellies
- treat yourself to one of the top floor suites, with great views. Go on, you only live once.

  • Stayed May 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mr_Allsop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
LConde, Manager at Hotel NH Collection Lisboa Liberdade, responded to this review, 9 May 2012
Dear Sir,

It is with great joy that I read your notes here at the Tripadvisor.
Thank you so much for your kind words: I will inform my staff about it.
Dealing with so many different kind of guests and different perspectives and expectations it is a big challenge nowadays to keep all our guests happy and satisfied.
We do our best to deliver the best service that is possible with the conditions that we have.
I hope to see you in a near future and please inform me when you want to come as I would like to salute you and give you a special Vip attention.
Regards
Liliana Conde
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mettmanstetten
Level Contributor
68 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed 27 April 2012

Very good location, friendly, helpful staff, everything's clean, typical NH-standard with a plus on the service

  • Stayed April 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rmeier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
1 review
Reviewed 5 April 2012

We would like to recomend this hotel because its location is excelent and the staff friendly, helpful and kind. Nice room and good varied buffet breakfast.
If we come back to Lisbon we will book the same hotel.

  • Stayed April 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Domingo L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Wokingham, England
Level Contributor
16 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 5 April 2012

The hotel is in a location in what is probably the Bond Street of Lisbon. Very easy to get to from the Airport, catch Eurobus 91 which runs every 20 mins and stops opposite the hotel (the bus displays a screen telling you the next stop and the nearby hotels). The hotel is fine and rooms well equipped with firm mattresses and soft as well as firm pillows. Toiletries including toothpaste, toothbrushes, hairbrush and robes and slippers are also provided. I stayed in a double room with single occupancy on the top floor. Unfortunately I am a very light sleeper and could hear an extractor unit on the roof all night. The noise is not obtrusive and most people would not notice it, but i enquired if they could find me another room after the first night. The staff were more than helpful and apologetic and upgraded me to a suite at no extra charge.
The breakfast is fine, with all the usual suspects available as a cold buffet. However, if you ask they will cook you bacon with any types of egg, although they do not seem to advertise this fact. Whilst I was there they also served lunch, but strangely no meals in the evening apart from room service.
The one thing I will point out is that there is very little information in the rooms and reception area regarding local attractions - you will need to go to the Tourist Information Office to seek this out.
You will find countless eating houses when you go downhill from the hotel, but I would advise against the countless resturants situated in a street called Auguster. You will be pounced upon by people cajouling you to eat there if you take so much as a sideways glance at the displayed menus. The food is overpriced and evidently medioca at best.

  • Stayed March 2012, travelled solo
    • Value
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Helpful?
2 Thank ianandpasturesnew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cairo, Egypt
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 17 March 2012

well it was a business trip, very nice hotel, in the middle of the city,
room is neither big nor small but good size,

staff very helpful only problem was if you had dollars in cash it would be a bit of a problem as they dont accept them, only euros or Credit card which was a bit of a problem for me, but either than that it is a very good hotel to stay at....

also one thing to mention, i really liked the guy at the lobby, spoke perfect english, gave me the feeling of an english butler :)

  • Stayed February 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kgeresy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Greater London, United Kingdom
Level Contributor
265 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed 16 March 2012

Excellent rooms - cleaned daily, firm beds, en suite bathroom, tea and coffee making facilities. Masseuse is excellent, location is fabulous (opposite Avenida metro stop & Aerobus) and the concierge very helpful.

I resented paying one euro per coffee machine refill: this could have been made clearer on arrival. Please convey this to future guests.

Will definitely return - I had a good NH experience in Madrid too.

Room Tip: Don't pick rooms ending 03/04 because you see the courtyard and other buildings.
See more room tips
  • Stayed March 2012, travelled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank EndodocLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel NH Collection Lisboa Liberdade

Property: Hotel NH Collection Lisboa Liberdade
Address: Avenida da Liberdade 180 B | Old Baixa, Lisbon 1250-146, Portugal (Formerly NH Liberdade)
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Lisbon
#17 Business Hotel in Lisbon
#30 Romantic Hotel in Lisbon
#40 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel NH Collection Lisboa Liberdade 4*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the four-star NH Lisboa Liberdade hotel, ideally situated right in the heart of Lisbon. The NH Lisboa Liberdade hotel is located on one of the most prestigious streets in Lisbon - Avenida da Liberdade - in the historical and commercial heart of the Portuguese capital. to NH Collection Lisboa Liberdade is the perfect choice for both business and leisure travelers seeking a bright and modern hotel. ... more   less 
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Also Known As:
Nh Liberdade Lisbon
Nh Hotels Lisbon

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