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“Great location, lovely rooms, wonderful staff”

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Hotel NH Collection Lisboa Liberdade
Ranked #47 of 248 Hotels in Lisbon
Certificate of Excellence
Vero Beach, Florida
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great location, lovely rooms, wonderful staff”
Reviewed 12 July 2012

Our party of 8 persons (2 seniors, 2 teens and 4 adults) just returned from 3 weeks in Portugal.
We arrived at 6:00 a.m. at the hotel and the manager, believe it or not, got us our rooms right away. That was wonderful. We stayed 7 nights. The rooms are spacious, very clean and well maintained. The staff could not have been more helpful and kind. And the location....WOW. Right across from a Metro stop and a park, near lots of restaurants and just a nice 15 to 20 minute walk to the harbor. The hotel pool is terrific. We sat poolside with a glass of wine and read. It was heavenly at the end of a long day sightseeing. We had 3 rooms and we thought the price was a good value for what we got. One last thing...the breakfast was well done with lots of choices and very fresh.

Room Tip: We faced the courtyard and liked our rooms.
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  • Stayed June 2012, travelled with family
    • Value
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    • Service
Helpful?
Thank PaulaThomas9811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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English first
1 review
Reviewed 12 July 2012

Great location on the tree lined avenue, right by the Metro station, and also the Aerobus stop.
Easy walk to the main city centre.
Reception staff were always helpful and polite, and as always spoke good English.
Enourmous single room, with a kitchen area, but dont use the coffee sachets they are a bit pricey. Room was clean and always was always cleaned well every day.
Free internet wifi in the lounge, and staff will print out any documents if you ask.
Although it was too cold to use the roof top pool was a lovely area, with great views across the city, i would go up there every morning to check the weather (i am English! lol) and plan my day of exploration.
Great value at the price, would use again.

  • Stayed April 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering_Steve62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
31 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 11 July 2012

I needed a hotel for 36 hours stopover in Lisbon and booked NH Liberdade off the cuff. The hotel is really well located and the rooms, facilities and staff are first rate. The pool and bar area on the top is a nice addition to the hotel.

The amenities were also first rate - they provide everything from razors to sponges and shower gels etc

All in all a solid recommendation from me.

  • Stayed June 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank timothymarkwebb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
warwick
Level Contributor
18 reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 2 July 2012

We had a fab holiday in Lisbon during our 6 night stay, in a comfy 10th floor room. We enjoyed the buffet breakfast and the super convenient location, as it is adjacent to the Aerobus stop and Avenida Metro station. The staff were helpful and friendly, and our parents have booked to stay here on our recommendation, as they love Lisbon. Thanks to David on reception and look forward to our next trip to the city / hotel.
Tip: To experience local and excellent value for money Portugese cuisine, exit the hotel and take the escalator down, and walk through the food court onto Rua Sao Jose, and seek out tiny cafes and cantinhas on the street. You may be advised to take phrase book and practice your language skills. These were small, clean, no frills eateries owned by genuine folks, and we were made to feel welcome. One evening, we paid €8 each for a lovely, freshly prepared evening meal with house wine... enjoy!

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank thegirlamy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin
Level Contributor
51 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed 25 June 2012

This hotel is in a good location for transport links, the rooms are comfortable and the pool is a plus. The rooms look onto an international courtyard that would benefit greatly from a couple of trees or plants. the best were the reception staff.........really helpful and always with a smile.

  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ballydoogan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Crawley, United Kingdom
Level Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 24 June 2012

As hotels go this one failed to inspire. This is classified as a four star hotel, but despite the management’s statements to the contrary it does not provide 4 star service. I stayed for three dreary nights on business instead of staying at the Tiara Park Atlantic (5 star), the usual place I stay when In Lisbon. Big mistake. The hotel is well placed for high end shopping and is contemporary in feel and clean, but here are the issues:
1. It lacks a decent restaurant and bar. The management says it is located in the Tivoli Forum with 20+ fast food restaurants, but I expect a four star hotel to have a good restaurant and bar on site - I don't expect to have to go out and walk around a precinct for food;
2. The reception is undermanned, resulting in queues. The management says it is frequently fully booked and it is difficult to predict other rush hours. But I say that other 4 star hotels have the same issues to contend with and do a far better job;
3. You pay through the nose for 24 hour wi-fi access in your room. The Management say they use a third party supplier, Swisscom for this. The supplier is irrespective – it’s still overpriced and free in the Tiara Park up the road;
4. You wait for 10 minutes for room service to pick the phone up (I noted another contributor had the same problem). When the room service burger and chips turned up it was covered in cling film, resulting in luke warm soggy chips. The management says it offers 16 hour room service (presumably to compensate for not having a restaurant open in the evening). Well, it wasn't working efficiently when I stayed there – again not what I expect from a four star hotel;
5. The room I stayed in, 304, faces into a gloomy inner courtyard. Insist on a room that faces out of the hotel. The management subsequently advised the best rooms are on the upper floors – so make sure you ask for them;
6. You have to iron your clothes in the manager’s office behind reception. I am not joking. Apparently a previous guest had left the iron on the desk – so the hotel will not allow an iron and ironing board to be taken back to the room. All ironing had to be done in the manager’s office. To make matters even more inconvenient the lead on the iron was insufficient to get around the ironing board. Four star service? I don’t think so…….
7. A basic breakfast. You won't find a hot breakfast option in the restaurant. No menu - strictly continental buffet - with machine coffee. The management insist that hot dishes are done on request and this info is shown on “the buffet”. Well, it was hidden and they don’t promote it. Hardly what you expect from a four star establishment.

All things considered, if you're staying in Lisbon, pay a bit more and go 5 star. You'll get a lot more of everything to offset the incremental cost. There's nothing worse than thinking you've saved a few pounds on a hotel booking and then regretting it when you get there. If you do choose to stay there – don’t forget to take your iron……

Room Tip: Ask for rooms on the upper floors facing outwards to the city - not inwards towards the courtyard.
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  • Stayed May 2012, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Mobysan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
15 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
Reviewed 23 June 2012

Room was a decent size, contemporary design and very clean - as was the hotel as a whole. Very good value.

The location was great - walking distance to everywhere you want to go and would thoroughly recommend it.

My only criticism is that the rooftop pool (one of the main reasons I chose this hotel) was unheated and ABSOLUTELY freezing even in June. It would have been lovely to take at dip at the end of a day walking around Lisbon so this was a little disappointing...

Room Tip: Ask for a higher floor to get partial views across the city
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  • Stayed June 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Adrian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel NH Collection Lisboa Liberdade

Property: Hotel NH Collection Lisboa Liberdade
Address: Avenida da Liberdade 180 B | Old Baixa, Lisbon 1250-146, Portugal (Formerly NH Liberdade)
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Kitchenette Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#15 Family Hotel in Lisbon
#17 Business Hotel in Lisbon
#30 Romantic Hotel in Lisbon
#42 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Hotel NH Collection Lisboa Liberdade 4*
Number of rooms: 83
Official Description (provided by the hotel):
Welcome to the four-star NH Lisboa Liberdade hotel, ideally situated right in the heart of Lisbon. The NH Lisboa Liberdade hotel is located on one of the most prestigious streets in Lisbon - Avenida da Liberdade - in the historical and commercial heart of the Portuguese capital. to NH Collection Lisboa Liberdade is the perfect choice for both business and leisure travelers seeking a bright and modern hotel. ... more   less 
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Also Known As:
Nh Liberdade Lisbon
Nh Hotels Lisbon

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