The room was clean and tidy and we had a really nice view. The location is really great and close to train station. The hop on hop off tour bus stops right out the front of the hotel which is also very handy. But the customer service for the receptionist who checked us in was very poor. She didn't smile and wasn't very helpful.
But the worst was the house keeper! We asked for an extra 2 towels, when she came up to our room she barged her way in, had a look in our bathroom noticed that we still had towels and then said "I don't understand why you need more towels when you already have them" then literally slammed the door as she walked out!! It was a horrible experience. I would beware of a short haired, short housekeeper.
- Official Description (provided by the hotel):
- Mercure Lisboa Jose Malhoa is a 3 star hotel in the centre of Lisbon, 500 m from the Zoo, the Praca de Espanha, the Gulbenkian Foundation and only 4 km from the old town. The hotel offers 104 rooms, 5 meeting rooms, a bar, restaurant and pay car park. Relax in the swimming pool, open all year round. The hotel is decorated with an understated artistic theme. Book a room now for your business or leisure trip. Our location makes visiting Lisbon easy with access to various forms of public transport. ... more less
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- Also Known As:
- Mercure Lisboa Hotel Lisbon
- Mercure Hotel Lisbon
- Mercure Hotel Lisboa