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“Great stay !”
Review of Mercure Lisboa

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Mercure Lisboa
Ranked #84 of 248 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Banja Luka, Bosnia and Herzegovina
Level 3 Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Great stay !”
Reviewed 10 July 2014

Me and my wife stayed in the hotel for our honeymoon. It it very nice hotel. Great stuff, nice clean rooms, great breakfast. Nice quiet locaton. Metro station is just 100m from hotel. Girls on the reception are so friendly.

Room Tip: We had room on 3rd floor, there are nice :)
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Sleep Quality
    • Service
Helpful?
1 Thank PilotBL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLIS, Gerente at Mercure Lisboa, responded to this review, 29 July 2014
Many thanks for your kind review.
We are glad that the Hotel team made your stay enjoyable.

Best Regards
Helder Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,318 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (44)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Toronto, Canada
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 5 July 2014

Where to start? I haven't even checked out yet and I´m writing the review so that it is fresh in my mind! The service at this hotel is aweful. 90% of the staff are rude, unhelpful or give incorrect information about topics a guest would expect hotel staff to know about, for example, where to buy train tickets, the location of local restaurants and the hours of the local mall. If someone at the front desk says that they don´t have an answer for you, don´t expect them to do the professional thing and try to look it up for you. They won´t. And my heart goes out to you if you happen to have Fernando serving you at the bar. From his hand-on-hip stance and scowl it would seem that preparing hot water and lemon for me was the most offensive part of his day. I noticed a great difference between how the "business" men in suits were treated compared to the rest of the guests. In 2014 that's pretty ridiculous, I´d say. Don´t stay here. Ever.

  • Stayed July 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank PhoenixHP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLIS, Gerente at Mercure Lisboa, responded to this review, 28 July 2014
We are sorry that on this occasion that you were disappointed with your stay.
We treat all feedback with the utmost seriousness and we are currently investigating this matter. Please feel free to contact me on the e-mail h3346@accor.com to discuss this further.

Kind regards,
Helder Santos
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Worcester, United Kingdom
Level 6 Contributor
127 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed 4 July 2014 via mobile

Ok first the positives:
The hotel is kept spotlessly clean.
The rooms are more than adequate & comfortable.
The staff are all very friendly & helpful especially the lads on reception who are very knowledgable & happy to give advice on where to go & how to get there etc.
Although a little out of town, it is just 3-4 minutes from the metro station.
And the negatives:
We were a bit disappointed in the roof top pool, it looks amazing but too small.
I would not normally complain about luke warm breakfast, but the stone cold on our 2nd day was not to my liking.
On saying this, we would stay here again.

Stayed June 2014, travelled as a couple
Helpful?
3 Thank Jim S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
MLIS, Gerente at Mercure Lisboa, responded to this review, 29 July 2014
Thanks for your review. We are glad you had a good stay with us.
See you on your next trip hopefully!

Kind regards,
Helder Santos
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Mercure Lisboa

Property: Mercure Lisboa
Address: Avenida Jose Malhoa 23, Lisbon 1099-051, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#14 Green Hotel in Lisbon
#40 Family Hotel in Lisbon
#47 Business Hotel in Lisbon
#49 Romantic Hotel in Lisbon
#68 Luxury Hotel in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Mercure Lisboa 4*
Number of rooms: 104
Official Description (provided by the hotel):
Mercure Lisboa Jose Malhoa is a 3 star hotel in the centre of Lisbon, 500 m from the Zoo, the Praca de Espanha, the Gulbenkian Foundation and only 4 km from the old town. The hotel offers 104 rooms, 5 meeting rooms, a bar, restaurant and pay car park. Relax in the swimming pool, open all year round. The hotel is decorated with an understated artistic theme. Book a room now for your business or leisure trip. Our location makes visiting Lisbon easy with access to various forms of public transport. ... more   less 
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Also Known As:
Mercure Lisboa Hotel Lisbon
Mercure Hotel Lisbon
Mercure Hotel Lisboa

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