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“Charming Small Hotel”
Review of Palacio Ramalhete

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Palacio Ramalhete
Ranked #36 of 274 Lisbon B&B and Inns
Certificate of Excellence
Reviewed 8 September 2013

This charming hotel is a hidden gem in Lisbon. A bit off of the tourist routes, on a more remote street, it makes up for it's location the minute you step through the doors.
The rooms are each unique with their own history and the common areas are beautiful, an old mansion/palace really. The tile work throughout is outstanding and the patio is magical. We spent a lot of time there, for breakfast, sitting by the little pool, and just relaxing from sight seeing.
Breakfast was quite nice and they were very helpful with logistics, taxis, etc. It is quiet and romantic.
The staff is young and a bit inexperienced or just very relaxed, don't expect American organization. At first they directed us to a quite different room than we booked. But in the end we loved the place, and would certainly return again if in Lisbon.

Room Tip: The rooms are all different, make sure which one you are booking.
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  • Stayed: August 2013, travelled as a couple
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3  Thank monty36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 9 September 2013

Dear Mr. Monty:

Thank you very much for your time in write your review about your stay in Palácio Ramalhete. We are delight that you have enjoyed your stay with us, and mainly because you have spent a lot of time in our facility, so you might appreciate our decoration and services.

Our staff have done all their best to provide you the best comfort and if in any time we could not give you what you did expect I want to apologize for the inconveniences, but it seems that overall you have your whole stay with us.

We hope to host again in the future, and we hope that you have had a nice trip back home to US.

Warmest regards

Francisco, Daniela, Rodrigo and the other members of the staff in Palácio Ramalhete.

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191 - 197 of 424 reviews

Reviewed 6 September 2013

I was there with some friends for a congress. We were warmly received, the staff was very helpful and what I never experienced in a hotel, we got a guided tour by one of the staffmembers. I travel a lot, but this hotel was one of my best experiences. The room was excellent kept with an antique equipment. Nice garden, little swimmingpool, a good place to relax after an exhausting day.
I got far more than I expected.

Room Tip: I had the biggest and most beautiful space with a big sittingroom and a large bedroom. Ideal for you...
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  • Stayed: September 2013, travelled on business
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3  Thank anne w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 10 September 2013

Dear Anne:

Thank you very much for your review about our hotel, and more because this has been your first review in Trip Advisor, and considering that you are traveling a lot, we feel very proud of it.

We are delight that you have enjoyed the tour with us (yes, we can arrange tours for our guests personally), and it has been a pleasure to host you and your friends in Palácio Ramalhete, and we hope to see you again in the future.

With warmest regards

Francisco, Daniela, Rodrigo and the other members of the staff in Palácio Ramalhete.

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Reviewed 6 September 2013 via mobile

The Palacio Ramalhete was one of the highlights on our trip to Portugal. The place is simply beautiful with several small courtyards with flowers and typical portuguese elements a pool with view to the Atlantic. You feel like being a guest in an old Portuguese palace, everything is beautiful decorated the palace with all the portuguese tiles and lovely elements its just breathtaking. the team treated us like very special guests in a way that we felt like friends of the house. We will definetly come back to Lisbon and to the Palacio Ramalhete !

  • Stayed: August 2013
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3  Thank Levith
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 8 September 2013

Dear Mr. Levith:

Thank you very much for consider our hotel as one of your highlights during your stay in Lisboa. With so much places to visit and stay, to be consider one of the best part during your trip is our goal.

We did this place to remain the old Lisboa, keeping its essence in our rooms, common areas and decorations, and your comments about this help us to show other guest that the stay with us will be a wonderful experience.

We hope to host again in your next trip to Lisboa, and we wish you a nice trip back home.

With warmest regards

Francisco, Daniela, Rodrigo and the other members of the staff in Palácio Ramalhete

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Reviewed 6 September 2013

I had to attend a congress, and my husband and 13 year old daughter accompanied me to Lisbon. I chose Palacio Ramalhete from booking. com based upon it's location and the reviews. And it was the right choice. The hotel is in an old palace, beautifully decorated with traditional Portuguese tiles, shabby chic style. The room and the bathroom are spacious, full of light and clean. The rest of the hotel is also very cosy and nice, with several rooms and small terraces to breakfast, or just sit and enjoy. My husband and daughter also enjoyed the pool. Breakfast is very good. The bus stations in both directions (center and congress center+Belem) are very near. And, the most important of all, the staff speaks good English, is extremely helpful and friendly. Thank you, Rodrigo & Daniela. If I have a chance to return to Lisbon, I will stay at this hotel again.

Room Tip: Room 1 that we stayed in is fantastic (I was told it used to be a chapel).
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  • Stayed: September 2013, travelled with family
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6  Thank Marina K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 8 September 2013

Dear Mrs. Marina:

We are truly happy when we have read your review about your stay with us, and give the opportunity to other visitors that we are a good chance to stay with us when your coming to Lisboa for business.

Daniela and Rodrigo want to thank you for your words about their work, and for me, as manager, is a proud to work with them too.

We are delight that you husband and daughter had enjoyed their stay also, and the time in the swimming pool and other areas in Lisboa, had been a great experience for them.

We hope to see you again in your next visit to our city.

With our warmest regards

Francisco, Daniela, Rodrigo and the other members of the staff in Palácio Ramalhete

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Reviewed 6 September 2013

Very beautiful hotel in a quiet and safe area, opposite the dutch embassy, in a nice neighbourhood with excellent restaurants, bus stop in front of the door and fresh wind from the Taag.
The rooms are beautiful decorated with beautiful and antique furniture, azuros legos on the wall and very spacious. The pool is lovely situated on the roof and alying on the sofa under the palm tree is very relaxing. The breakfast was lovely, served with attention on details and of high quality.There are 3 livingrooms for guests, well decorated with comfortable chairs.
The personell is very kind, helpful and correct.
The hotel is very clean.
We spent a lovely 5 days and nights in this hotel and I can recommend this to everybody. It is also suitable for families travelling with children, because the rooms are actually suites.

Room Tip: All rooms are lovely
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  • Stayed: September 2013, travelled on business
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3  Thank XYXXXXXY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 8 September 2013

Dear Guest:

We are absolutely delight that you have felt a princess during your stay in our hotel. That is our idea of hospitality when you are coming to our Palacio. All descriptions that you have written will be very helpful for other guests and visitors in Lisboa, and for us have been a real pleasure to host you and serve you.

We want to thank you for recommend our hotel to your friends, and also your personal reviews about that we are also suitable for families with children.

We will wait for your next visit to Lisboa, and host you again in Palacio Ramalhete.

Kindest regards

Francisco, Daniela, Rodrigo and the other members of the staff in Palácio Ramalhete

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Reviewed 27 August 2013

Based on the great reviews on tripadvisor, I booked 3 nights at the Ramalhete to surprise my girlfriend. Unfortunately the whole experience didn't even come close to what I expected. I've been to a lot of luxury hotels and B&B's before and I'm really not the complaining kind of guy (check my other reviews).
First of all on first arrival we were not helped with our luggage (big suitcases, lots of stairs, no elevator), something I only experienced before at 2 star hotels or worse.
Secondly the bed in our room (which was a beautiful room btw, the old oak room) was not comfy at all, both me and my girlfriend had a hard time sleeping here and woke up with pain in our neck/body. Next to that the room was very noisy, we could even hear the people in the room next to us cough in their sleep! In the morning I had to put on some music on my laptop so we didn't had to listen to all the sounds coming out of the other rooms all the time.
Furthermore the worst part of the palacio was the overall service level and the breakfast. The whole staff seemed to be quite bored and acted really strange when asking them for simple things like a coffee in the morning or some fruits. We asked to make us some scrambled eggs which took them about 30 minutes and they tasted so bad we didn't even bother eating them, so we ended up eating breakfast at some other restaurants close to the hotel every morning.
When leaving the hotel (while I was carrying my own suitcase down the stairs AGAIN!), instead of asking me if I enjoyed my stay, the only thing that was asked if I paid my bill for the minibar already....how rude can you possible be?!

Stay far far away from this hotel......if you want a really top class experience, check my next review, a hotel that's even cheaper and absolutely will blow your mind.

  • Stayed: August 2013, travelled as a couple
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4  Thank Iwert D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 5 September 2013

Dear Mr. Iwert:

We are very surprised about your bad experience in Palácio Ramalhete and we, as the owners of the hotel, would like to get in touch with you personally. Please contact us via email you can see in our webpage, and we will get back to you as soon as possible.

With more than 100 excellent reviews, mainly talking about our good service and the quality of our breakfast, we are obviously very surprised about your extremely bad comment. We have had only two negative reviews in 2 years, and one of them by someone who didn't even stay in our hotel.

As your case is so strange , unique and unusual, we as the owners would like to speak with you, to understand what really happened during your stay. We take all comments very serious especially the negative comments to see what we have to improve in our hotel. But in your case and due to the nature of your comments we think that only a personal contact can help us understand what really happened during your stay.

We are looking forward for your contact and hope that we can solve the problem you had with our facility and service.

Kind regards

Owners, Ralf and Daniel

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Reviewed 19 August 2013

We visited Lisbon for the first time and after looking at many hotels we chose Palacio Ramalhete as it ticked all the boxes for us. We weren't disapointed.It is a lovely homely place, really stylish and spotlessly clean.Matching the old and the new perfectly.We had a great room at the top of the house with lots of space a comfy bed and nice bathroom with great shower.
The outside area is lovely and peaceful and well maintained and we loved using the pool and sun deck.
Breakfast excellent!!!
Also to say many thanks to Rafaela and Rodrigo who were extremely helpful with info directions and putting up with all our requests and questions, and to Lachlan for making the best G&T ever!!
We will certainly be recommending the hotel to our friends and we will be back asap.
Pete & Lisa

  • Stayed: August 2013, travelled with friends
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1  Thank Aratschvatzioren
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Francisco R, Director General at Palacio Ramalhete, responded to this reviewResponded 20 August 2013

Dear Guest:

Thank you very much for your kind words about the service that Rodrigo and Rafaela have given to you, and of course on behalf of Lachlad, our bartender. yes, he is very good making G&T, and other drinks!

Your comments are very important for us and we are very happy that you are going to recommend us to your friends. We hope to hist them in the near future.

Wishing to see you again in our hotel,

Warmest regards

Francisco, Daniela, Rodrigo and the other members in Palácio Ramalhete

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Additional Information about Palacio Ramalhete

Address: Rua das Janelas Verdes 92, Lisbon 1200-692, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Swimming Pool
Hotel Style:
Ranked #36 of 274 B&Bs / Inns in Lisbon
Price Range: £103 - £172 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Palacio Ramalhete 4*
Number of rooms: 12
Official Description (provided by the hotel):
Located in one of Lisbon’s most stylish neighborhoods, Janelas Verdes, Palacio Ramalhete is a beautiful example of 18th century Portuguese architecture, where all original features have been preserved to maintain its timeless charm.Having undergone a caring and thorough renovation, our aim was to offer our guests a taste of the authentic Portugal, tradition combined with the comfort and modern luxuries to make your stay as pleasant as possible.Our 12 rooms and suites, each with their unique features and motifs, will captivate your imagination and take you on a journey of discovery, starting from the Palacio to the narrow and colorful streets of Lisbon.Through commitment to service, privacy and wellbeing, combined with the uniqueness of the surroundings, our staff will do everything for your stay to be an unforgettable one.Lounge by our pool, tan on our sundeck , have a drink in our bar, relax in our spacious 300m2 common areas or just enjoy the sanctuary of your over sized room, enter into the mood of the Palacio Ramalhete, where all your needs and wants will be catered for. An oasis of peace in the center of Lisbon. ... more   less 
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