Firstly, this has the potential to be a great boutique hotel. It is ideally located, with great views, friendly staff and a very good breakfast (included in our rate).
However, we had problems. Firstly, having booked (and had confirmed by email from the hotel) twin beds, the room didn't have them, so we were moved. Then in our second room, we could not get the heating to work. After being told someone would come and see to it, no one came but we had a call to say there was a problem and they would send extra blankets for us. We went out for dinner, came back, and of course there were no extra blankets delivered. Another call to reception, and the blankets appeared. The heat never did work for the whole of our stay!
Then there was the funny smell from the bathroom. It had a drain in the floor which smelt terrible and if the bathroom door was left open, it permeated the whole room. Call to reception met with the response, someone will come up - they didn't until chased to send someone. They put bleach or something down it which didn't cure the problem, but we couldn't face being moved to a third room.
On the plus side, though - breakfast was very good, we got a great rate from hotels.com and there was free wireless internet in the room.
The hotel was good, but our stay had issues, which were not dealt when we drew them to the staff's attention.
- Official Description (provided by the hotel):
- Enjoying the best possible location in Lisbon, this modern boutique design hotel is born, like a phoenix, from the ancient structures of one of the first luxury hotels in Portugal. The daring use of the colour Lilac in its façade, right on the traditional Rossio Square, denounce to the world the purposes of reinvention and exclusivity offered to a happy few. ... more less
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- Also Known As:
- Internacional Design Lisbon
- Hotel Internacional Design