Palacio Belmonte is a fabulous building with lovely views over Lisbon but it fell short of our expectations in so many ways. Although the staff were superficially very friendly and helpful they were very far from what one would expect from what we had thought would be a top class hotel. They seemed to treat the hotel like their own house, right up to the point of wandering into our room without knocking on one occasion.
The room was beautiful and full of character but so many things were not right with it. The furniture was very uncomfortable and the bathroom was basic to say the least. The lack of air conditioning meant the windows had to be open at night, making it impossible to get a good night’s sleep due to the noise of the city. The building is also a bit of a rabbit warren but don’t expect anyone to understand that it is easy to get lost in a strange building with no signs on any of the numerous anonymous doors.
The biggest disappointment was the food. On our last night we decided to eat at the hotel as we had had a number of rather forgettable meals in Lisbon and wanted something special. We were initially told we could not do this because we had not given the required 24 hours notice (we had given 23 hours notice and the required notice was actually 12 hours). After being made to feel as though we were making a nuisance of ourselves by trying to order dinner we were offered a “simple meal” of soup, bread and cheese, which we accepted as the best we were likely to get. We also had a bottle of rather mediocre wine which the “waitress” proceeded to pour all over the table with the excuse that she had “never poured wine before”. We were utterly appalled when we checked out and found that our “simple meal” had cost nearly 200 Euros.
We tried not to feel too bitter about the experience as we didn’t want our experience of Palacio Belmonte to spoil our memories of Lisbon. We ended up letting the hotel know what we thought of their prices when they contacted us a few weeks later to say they had forgotten to charge us for a taxi fare and they would be taking the money from our credit card. When we told them (politely) what we thought about the cost meal we had there, they seemed surprised and pointed out that they only charged us 10 Euros each for a small slice of cheese!
Although the hotel itself is beautiful there are many other more beautiful buildings in Lisbon that you can go in for free. This really isn’t worth it.
- Official Description (provided by the hotel):
- At the Belmonte there is no crowd, no noise, no chocolate on the pillow, no television, just fresh air, space, light, your own laughter and music. For an experience beyond compare, far back to our roots, to our childhood, to fantasy, let Palacio Belmonte be your house while discovering the wonderland of Portugal. Palacio Belmonte offers 10 suites, all different, all unique, some with terraces, winter garden or built in a Roman tower with 360º view or in a Muslim one on top of a 40 meters high rock, all equipped with fully modern bathrooms, natural ventilation, a Mediterranean garden and black marble swimming pool to relax, read or dream. House of the Earl of Belmonte, Cabral and the Marquis of Atalaia for the past 500 years, the Belmonte is a stunning sculpture, a 2197 years synthesis of Portuguese history. It became a few years ago the House of a Landscape Collector. He then decided to open his house to a very few for whom luxury is synonymous of encountering one's emotions. Palacio Belmonte prides itself on delivering memorable unique customized experiences for those who choose to stay with us. For this reason Palacio Belmonte suggest experiences that can be personalized for you, whether it be a fabulous sunset in a yacht on the Tejo River, a private tour to unique architectural features of old Lisbon, your own private Fado singer, a special day out with wine, olive oil tastings and Lusitano horses in the Alentejo or maybe a dinner at the unique local "Tascas" in which you will experience the real authentic Portuguese hospitality. The Belmonte is the most veiled secret in Lisbon... And definitely a place to experience! History, Architecture, Culture, Sustainable Development... Here you will not find a standard accommodation but a single life option! While receiving the highest level of service, you will be merged by this deep philosophy of well being, exclusivity, simplicity, natural comfort, intimacy and introspection. Palacio Belmonte is a real alternative way of life... Come join us! ... more less
- Reservation Options:
- TripAdvisor is proud to partner with TripOnline SA, Traveltool, S.L.U. and Evoline ltd so you can book your Palacio Belmonte reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Palacio Belmonte Hotel Lisbon