Let me start by saying the confrontation with the front desk guy on my second day here prompted me to change my flight and leave Lisbon thus leaving after 2 full days in the city....planned on a week. The incident happened yesterday but I wanted to wait a full day to let the anger subside.
Let me also say that if I wrote it yesterday afternoon after the controntation the rating would have been a zero for this hotel if there was a zero on the rating scale. The only thing that really saved it was all of the other staff who were absolutely wonderful. The man at night was especially nice and had some good conversations with him. The woman at the desk who check me in was also very pleasant letting me see different rooms before choosing one (the rooms are all different thus I would ask to see a couple of them). Then there was "the man".
After my first night I slept in quite late. As my computer/ipad/iphone/camera were all being charged, I took my towels down to the front desk. The guy said they needed to clean the room. I said I am sleeping and that there is no need to clean the room. He demanded that I let the cleaning lady in at that moment. He then proceeded to state that in Portugal they must clean the rooms everyday. On top of that he said that if she didn't clean it on that day that the next day it would take twice the time (I am not sure where the logic is in that one but if you figure it out please let me know). So I had to go up to my room and gather all of my electronics, bring them downstairs and wait for her to make the bed so I could go back in the room and sleep in it. Another illogical action. The guy then said he was with the hotel for 16 years and the cleaning woman for 9. I said it is not that I don't trust them but that if I want it cleaned it should be on my time, not theirs and if they aren't around so be it.....i would rather have an unmade bed then have to leave the room at their beck and call. This reminded me of youth hostels I stayed in back in the 1980's where you had to leave during the day. In all of my adult travels (and you can get a good idea of how much I have travelled by my reviews), I have never come across such a "manager". As he stated, he has been here 16 years which may account for not many people staying in the hotel.
The hotel itself is ok. The room I got overlooked the street which is a good thing in this case...I chose it due to this. The room was quite clean but very small (think a little bigger than Amsterdam hotels). The bathroom stunk to high heaven. I am not sure what is going on with their sewage but I could hardly go into the bathroom to take a shower due to the stench.
While waiting for them to clean the room, I was in the lobby where there were a good fifty plus bugs flying around which I took a picture of. The guy said it was due to the heat......it was about 60 degrees outside tops. If that reasoning held true there would be bugs in my room as my windows were wide open the entire time.....this wasn't the case thankfully.
I actually feel bad for those who obviously have a lot of pride in the establishment and enjoy working in the industry which is then offset by a guy who obviously has been in the business for tooooo many years. For me to decide to leave Portugal all together on the next flight I could get should say something about how angry I was.
Would I ever consider staying at the hotel again? Absolutely not. Was there value in the place? If it weren't for the managerial confrontation I would say yes but if you pay money to deal with this guy in any capacity, just remember this review.
Again, the ratings had to take into account the wonderful staff other than just the guy day manager.
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