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Vila Gale Opera
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119 - 124 of 901 reviews
Reviewed 24 August 2014 via mobile

Good location, super helpfull staff n the bfast is very nice. The only thing i didnt like is that the access to the gym isnt included, n the internet in the rooms is weak but is in a general opinion the hotel is tidy n nice. :) i will highly recommended

Thank Spanishgirl2009
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
VilaGaleHoteis, General Manager at Vila Gale Opera, responded to this reviewResponded 26 August 2014

Dear Guest,
We were delighted to read your comments about our hotel, specially coming from someone with a vast travel experience.
Our goal is to provide pleasant stays to our guests, so we were very happy to know that we achieved it.
Thank you so much for recommending us and we look forward to welcome you again at Vila Galé Ópera.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed 2 August 2014

In general service, cleaning and rooms could be better.
Noise in the rooms is a big problem having in mind the hotel is situated near a main street and under the bridge, with contant cars and trains passing by.
We stayed in a suite and the above issues apply to it as well, furthermore found no signs of detail having in mind we had payed more for the suite.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
    • Service
1  Thank Ruivi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Opera, responded to this reviewResponded 4 August 2014

Dear Guest,
Thank you for your comments about our hotel. We appreciate the feedback we receive and welcome any opportunity to improve.
We regret that the stay with us did not fulfil entirely your expectations and we apologise for the inconvenience.
We would like to inform you that the main differences between the standard room and the suite are that the latter has more space and a better view to the Tagus river.
We hope to have the opportunity to welcome you again at Vila Galé Ópera.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

The hotel is nice for a short stay in Lisbon, I stay there very often for business.

LOCATION:
The location is near the river but a bit far from touristic attractions. Although close by taxi, bus, or tram. Also you public transport to the city center.
Very close to nightlife.

ROOMS:
choose the left wing, facing the old FIL (Lisbon Congress Center).
right wing is close to the main Lisbon bridge and very noisy.
Choose SUperior Room for free wifi, and parking.
Do not choose a room in the beginning or ending of each corridor (better in the middle). You may fail to have hot water during your morning bath. :-(

BREAKFAST:
it is very good and suited for a 4 star hotel. the room is very nice, and with lots of light.

Room Tip: choose the left wing, facing the old FIL (Lisbon Congress Center). right wing is close to the main Lisbon bridge and very noisy. Choose SUperior Room for free wifi, and parking. Do not choose a room in the beginning or ending of each corridor (better in the middle). You may fail to have hot water during your morning bath. :-(
  • Stayed: March 2014, travelled on business
    • Rooms
    • Cleanliness
    • Service
3  Thank pbk6000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Opera, responded to this reviewResponded 1 August 2014

Dear Guest,
First of all, we would like to thank you for staying with us frequently.
It was a pleasure to read your review and for sure your advice will be very useful for tripadvisor readers.
We look forward to welcome you again at Vila Galé Ópera.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014

My family and I stayed for 2 nights at this hotel in Lisbon. We took a taxi to get to the center of Lisbon but it is also possible to take a bus. If you want to explore Lisbon by foot and fast metro it is perhaps best to stay at a hotel more near the center of the city. When we stayed at the hotel the environment was very calm. We parked our car right in front of the entrance of the hotel, on the other side of the road. The staff at the reception was helpful. My family and I thought that the breakfast buffet was fantastic. It offered quality food and lots of variety. Because our stay overlapped with Christmas celebrations, the breakfast buffet offered several Portuguese sweets typical of this festive season. We also had dinner twice at the restaurant of the hotel. The restaurant staff was very friendly although we thought that the prices were a bit expensive. The rooms were very clean and comfortable. We could hear the noise from the traffic at the bridge when the windows were open. The bathroom was very clean offering soaps, shower gel and shampoo. The biggest problem was WI-FI. There is no free WI-FI in the bedrooms, only in the lobby. Because I didn't want to spend extra money on internet connection, everytime I wanted to check my e-mail I would go downstairs and sit at the relaxing space near the reception. Sometimes the internet connection failed in the lobby and I had to reintroduce a very long username and password many times all over again. The original decorations at the reception as well as the special designs for the festive winter season along with the music and lighting at the lobby were very pleasant and calming.

  • Stayed: December 2013, travelled with family
    • Location
    • Cleanliness
    • Service
Thank RitaN483MK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Opera, responded to this reviewResponded 1 August 2014

Dear Guest,
Thank you very much for your review and photos regarding our hotel.
We apologise for the inconvenience that you experienced with the Wi-Fi and we are very happy with all the positive comments you made about us, particularly the ones concerning staff, breakfast, comfort and cleanliness of the rooms.
We look forward to welcome you back at Vila Galé Ópera.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 26 July 2014

The hotel team were friendly and accommodating, but the wi-fi connection ( paid!!!) wasn't stable, drove us all nuts! The room was dark. Not really worth to stay, if coming for business, or a conference.

Stayed: July 2014, travelled on business
Thank Yonithk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
VilaGaleHoteis, General Manager at Vila Gale Opera, responded to this reviewResponded 27 July 2014

Dear Guest,
Thank you for your review about our hotel.
We apologise for the inconvenience with the wi-fi and we will report your comments to the IT team, so that they may improve this service.
We hope that the friendly and accommodating environment that you experienced, may lead you to stay again at Vila Galé Ópera on your next trip to Lisbon.
Best regards

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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