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“Great location but...” 3 of 5 bubbles
Review of Fontecruz Lisboa Autograph Collection

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Fontecruz Lisboa Autograph Collection
Ranked #93 of 247 Hotels in Lisbon
Certificate of Excellence
Level Contributor
53 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 78 helpful votes
“Great location but...”
3 of 5 bubbles Reviewed 21 September 2013

All agree that the location is superb, the breakfast is great, the beds are great and the rooms and lobby are trendy. But I think that this hotel needs to upgrade its housekeeping staff and perhaps its front desk. All were pleasant, to be sure. But there was uncertainty whether we were Marriott Gold or not, there were difficulties in obtaining additional tissues, there was confusion about whether we had reserved a car for a sintra tour for thursday or for saturday, some days we had a floor mat for the bath and some days we did not, all of which would not happen in a first rate hotel.

  • Stayed September 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank 886886
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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613 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (108)
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NEW JERSEY
Level Contributor
43 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed 19 September 2013 via mobile

This hotel has a great location it was very nearby to everything we wanted to see and do. We could walk to most things our a train station was very near. You would not even know it a hotel by just walking by.. Our room was upgraded by the very efficient receptionist J. Hotel was quiet most of the time but they did have a few fashion week events going on when we there. The restaurant had a great farm to table style setting which I thought was cute. We wood recommend this hotel to others

  • Stayed September 2013
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank TRAVELHAIR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
new jersey
Level Contributor
27 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
4 of 5 bubbles Reviewed 19 September 2013

Stayed here for two nights on a trip to Lisbon. We chose it as it was a Marriott and we wanted to earn points, but also because it didn’t look like the classic Marriott that could be any city, in any country. It’s one of their new Autograph collection and you’d never have known it was Marriott at all! It’s funky and modern and kept very clean. We both liked it!

The pictures on the website do accurately reflect it’s style and what it looks like. Front desk team were extremely friendly and very helpful and often would chat with you to find out what you were planning to do that day or see what you’d done on the way back! They didn’t hide behind the desk, which I thought was nice. Francisco was charming.

Breakfast was lovely and something slightly different – always a bonus when you travel a lot! It felt very low key and relaxed.

The rooms are modern and trendy in style. Bed large and very comfortable. We had one of the darker painted rooms, which was very spacious, with a really high ceiling and a lovely view to the front of the main tree lined avenue – where we heard no road noise to disturb us - they must be thick windows. In hindsight I think I’d have preferred one of the white rooms, as they would be brighter. My only alteration to the darker painted rooms would be a glitzy crystal chandelier to match the décor (something like the ones from downstairs to make the room a bit brighter!). We did have a very leaky shower, but as only one other recent guest mentioned this on trip advisor I think this was just an issue with our one (they perhaps were in the same room!). Our room had shower only. These comments are why I’ve given it a very good rating, not excellent. The safe in the room was large and someone else also pointed out the power goes off when the room key is removed.

It cost 20 euros by taxi to get there from the airport and only 12 to get back. They do have parking at the hotel in the rear of the building. The road layout outside the hotel is a little silly for anyone planning on driving there, as the traffic direction on the single lane side streets that run parallel to the main avenue, doesn’t run either up or down the avenue, but changes direction at difference sections, so I was glad we got a taxi! We did quite a loop to get back to where we wanted to be. The taxi driver said it was crazy layout!

The hotel is extremely well located. It was a safe area, and walking distance from the railway station (Rossio), the metro (‘Avenida’ is almost opposite the hotel on blue line / the red line takes you to the airport, change at ‘S. Sebastiao’ three stops up on blue line for the red line). It was easy access to the Alfama area, the waterfront, the designer shopping area (Chiado) and the Bairro Alto area and lots of restaurants. We bought a daily pass tram ticket at the metro station for 6 euros each, which was great for hopping on and off the trams and saved a fortune. Lisbon has a lot of steep hills, and the pavements/sidewalks are all made up of shiny and slightly uneven 2” x 2” mosaic tiles - comfy shoes essential. It’s a great city to walk round. Lots to do & see.

Room Tip: If you like brighter light in a bedroom, ask if they can put you in a white room.
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  • Stayed August 2013, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Travelbugreviewer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Madrid, Spain
Level Contributor
108 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
4 of 5 bubbles Reviewed 15 September 2013

I travel on business to Lisbon quite often, and decided to try this new hotel. The lobby is dark, but when you get to the room you start loving this hotel. Rooms are spacious and modern, with very comfortable beds. Location is the best in town.

  • Stayed July 2013, travelled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Javitxus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level Contributor
45 reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

I stayed at this hotel twice in the past month, and both occasions were wonderful experiences. Large rooms, great ambiance, and amazing service. I will definitely opt for the Fontecruz on my next visit to Lisbon again!

  • Stayed August 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank ProTraveler69130
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
GA
Level Contributor
139 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
5 of 5 bubbles Reviewed 6 September 2013

You can either take the aerobus or the metro from the airport to within 50 meters of the hotel. I recommend the aerobus on the way there so you can see some of the city. The location is quite close to everything but is still quite on the only tree-lined street in the area. There are two buildings, one with rooms in black decor and one with rooms in white. The white ones are further from the street and we had absolutely no noise. The bed was very plush and comfortable, the room and bathroom spacious. All was clean and housekeeping replenished toiletries daily. There is a locking safe in the wardrobe and a mini-bar fridge with enough space to cool a bottle of water in overnight (though power is off when you remove your key so don't put anything in that needs to stay cold all day). The air conditioning can be set per room and worked well and was quite.
The staff at the front desk was lovely though there was a mix-up about the complimentary breakfast on our 2nd day. Overall, a very nice hotel.

  • Stayed August 2013, travelled with friends
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Karyatissa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Philadelphia, Pennsylvania
Level Contributor
289 reviews
82 hotel reviews
common_n_hotel_reviews_1bd8 184 helpful votes
4 of 5 bubbles Reviewed 3 September 2013

Hotel Fontecruz is a welcome new addition to the Marriott Autograph Collection. The location could not be better as it is centrally located on the Avenida Liberdade. It is advertised as boutique-chic and definitely fulfills that description. The hotel is very contemporary and unique in all aspects. While management is still working out some of the details of belonging to the Marriott Group, this is a place to which we shall definitely return.

  • Stayed August 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank IBSTours
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fontecruz Lisboa Autograph Collection

Property: Fontecruz Lisboa Autograph Collection
Address: Avenida da Liberdade 138 142, Lisbon 1250-146, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #93 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fontecruz Lisboa Autograph Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
A brand new boutique hotel recently opened in the very city center of Lisbon with a primer location on the Liberdade Av. It offers 72 luxurious rooms and suites decorated in a fashion and chic style. Its open lounge terrace offers panoramic views on the city center and chill out atmosphere. The hotel restaurant prides on its modern, light and fresh cuisine, and its Gin Tonics carte. ... more   less 
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