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“Nice hotel, no atmosphere, disapointing”

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Fontecruz Lisboa Autograph Collection
Ranked #89 of 247 Hotels in Lisbon
Certificate of Excellence
Abingdon
Level Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Nice hotel, no atmosphere, disapointing”
3 of 5 bubbles Reviewed 18 March 2014

The decor of the hotel is great and quite uniquen in the typical marriott autograph style. The room had 2 single beds for a single occupancy, which is poor when doubles or kings are standard in most hotels. I stayed on a Monday and Tuesday. The bar and restaurant were empty both nights. Had a drink at the empty bar tonight and even the bar staff did not stay in the bar. Any wonder there were no customers. Generally all staff unfriendly, maybe that is cultural? As a big fan of marriott autograph hotels, i will never stay here again. I do not recommend. Avoid the unfriendly, empty hotel.

Helpful?
Thank BGibson30111
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Cristina V, General Manager at Fontecruz Lisboa Autograph Collection, responded to this review, 24 March 2014
Good afternoon dear Mr. Brian Gibson,

first of all, let me start by asking our most sincere appologies for the lacking of ambience during your stay.
In fact, last week, was a low week, concerning occupancy, therefore, there was almost no one in our public areas.Unfornutaly for us.

Please note that us, being, unfriendly, is not a cultural theme. I will investage myselg, why they all looked that way. we are not like that or have the intention to go on unfriendly. Again, i´m so sorry that you could not feel unwelcome to our unit.

I do hope you can give us the chance to come back and really feel that we are not as described.
We are sure that it was a pontual day, and hope that someday you can give us the opportunity to redeam this past stay.

Please consider us in a near future, it will be a pleasure to welcome you again, but this time we will make your stay unforgettable!

Anything else you might need from Lisbon, or myself personally, feel free to contact us again.

Best Regards

Cristina Valverde
General Manager
The Fontecruz Lisboa Autograph Collection.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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635 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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English first
Castaic, California
2 reviews
5 of 5 bubbles Reviewed 15 March 2014 via mobile

We had the pleasure of staying at Fontecruz Lisboa for 7 nights in February. Our stay with them was just perfect. The room and ambiance were fun and different from what we are typically used to. The staff was attentive and so helpful. We would like to give special recognition to Diago who was superb! What a pleasure,nand he helped us navigate the city with some great recommendations and reservations. He went above and beyond and for that we thank him~ he truly made our amazing visit to Lisbon, one to remember forever.

Stayed February 2014, travelled as a couple
Helpful?
Thank Tami P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed 14 March 2014

We stayed for a few nights on our first visit to Lisbon and overall had a great stay here. Given that most of the other 5* hotels in Lisbon looked too chintzy or too corporate the Fontecruz looked perfect. Overall it was very good, the design of the hotel was great but its the little things that prevents this hotel from being a true 5*. our first room was big but the bathroom was dirty (toilet seat was gross, water marks on everything, funny smell of old people), we were swiftly upgraded and the bigger room was nice but smelt like it hadn't been used in some time. Room fragrances were sorely missing. The pillow menu is a good idea but poorly executed here with small pillows.

I don't want to sound like like a cliche here but there were no coffee/tea making facilities in the room! nor were there facial tissues, complimentary bottled water, face cloths, somewhere to put your shower products in the shower, top quality bedding, a proper ironing board. Half the TV shoes weren't working and selection was poor and the wi-fi while free was sloooow. like i said its the little things which you only miss when they aren't there. The staff were friendly and attentive enough but not what you would receive from a top hotel. Food was pretty good in the restaurant and breakfast was nice enough too.

Overall a good 4* stay, the excellent location gives it the extra plus but I wouldn't book again

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JonGalt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 14 March 2014

Great localization and service. Not an expensive hotel for all the offerings.
The location is nice as well and there is a metro station right in front of it. Moreover its walking distance from many restaurants.

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JoaoR568
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Montreal, Canada
Level Contributor
52 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
4 of 5 bubbles Reviewed 13 March 2014

We stayed at this Hotel for 7 nights during our visit to Lisbon. It's easy to reach from the airport, just take the metro. There is a metro station 2 min away from the Hotel. Very well located in Lisbon, close to the main square and waterfront.
The room was excellent, clean and spacious. Only "negative" was that everything was dark, painted in black. On our arrival, the corridor was pitch black and we could not find the door to our room. Fortunately, the staff replaced the small light over the door that had burned out. After that we were OK. In the room, lighting was not too good either. The walls are dark colored and you really needed to sit beside the window to get enought light to read. After dark, I found it impossible to read a book or any printed material confortably. Otherwise, the room was very confortable, the bed was excellent and the AC worked great and was very quiet. Another great plus for the room was even though it was overlooking the main avenue, the sound proofing was very good and we were not bothered by street noise at all!
Staff all spoke great english and were very attentive. Arrangements to get us to the airport were flawless.
Aside from the dark decor, this place is great, well located and definitely a place to stay if you want to be in downtown Lisbon. Would definitely stay again if I ever go back

  • Stayed March 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roadrunner666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Konigswinter, Germany
Level Contributor
92 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
5 of 5 bubbles Reviewed 10 March 2014

We recently came back from a 3 night stay at the Fontecruz in Lisbon. Decor may not be for everyone but we loved it. Very modern, crisp and clean. Room was huge by European hotel standards. Staff spoke very good English and were very helpful. Would definitely stay here again.

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank TravelingDs1998
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Boston, Massachusetts
Level Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 6 March 2014

We started our Portugal vacation here for one night. The location is great for walking the city. On check in we were provided a city map and directions to make our short stay the best possible. Our suite was comfortable with a nice view of the city. Would definitely come stay here again.

Stayed February 2014, travelled as a couple
Helpful?
1 Thank n2tsully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fontecruz Lisboa Autograph Collection

Property: Fontecruz Lisboa Autograph Collection
Address: Avenida da Liberdade 138 142, Lisbon 1250-146, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #89 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fontecruz Lisboa Autograph Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
Fontecruz Lisboa, Autograph Collection is a luxury boutique hotel in Lisbon, in the city center, offering a premier location on Avenida da Liberdade. Our hotel is one of the top luxury hotels in Lisbon, Portugal featuring 72 beautiful rooms and suites decorated in a fashionable and chic style. Fontecruz Lisboa, Autograph Collection boasts an open lounge terrace offering panoramic views of Lisbon's city center, as well as a chill atmosphere for relaxing and socializing. Our hotel restaurant takes pride in its modern, light, and fresh cuisine, and in its Gin Tonics. Come stay with us in Lisbon, Portugal! ... more   less 
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