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“Good Choice”

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Fontecruz Lisboa Autograph Collection
Ranked #78 of 251 Hotels in Lisbon
west orange, New Jersey
Level 4 Contributor
47 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
“Good Choice”
Reviewed 18 August 2014 via mobile

This was our first time in Lisbon so we really guessed on the location . Hotel was in a beautiful location with subway across the street . The room while not tremendous was fine as it had a small sofa bed for our son. As a Marriott Platinum member they included breakfast which was excellent. The hotel is a bit dark but it works to give a modern and clean feel. Our room had a patio that was so large we could have thrown a party.

  • Stayed August 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank heidipony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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London
Level 4 Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 18 August 2014 via mobile

Decent property; but don't expect too much. In retrospect, good location if you're shopping.

Room is average - not spotless by any standard. The staff are very good however.

We didn't take the breakfast option. And it was more interesting to try local fare at the Portuguese patisseries.

Lisbon is interesting, but I'd try to stay somewhere else next time.

Stayed August 2014, travelled as a couple
Helpful?
1 Thank wazsup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Washington, DC area
Level 6 Contributor
77 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 77 helpful votes
Reviewed 14 August 2014

The Fontecruz Lisboa's main selling point is its location, on the main street, Avenida da Liberdade. While the staff persons were very nice, and the food good, the hotel was severely lacking in a few key areas: room design and housekeeping. The hotel has a minimalist, modern style. However, the rooms are too dark and too minimalist. For example, there is no hotel-branded pen or pad (only a sheet of paper). I noticed when I needed to write something down. There was also no alarm clock, tissue/Kleenex, hand towels (and only 1 large towel in room upon arrival), or do not disturb sign in our room. In addition, there were only 2 small pillows, which were so tiny and not even long enough to stretch across half of the bed. The pillows were the size of rectangular throw pillows, so they were not comfortable for sleeping. The towels for bathing were the medium sized towels and the large bath towels and many of the towels had frayed edges. There was also only 1 bar of soap, so I guess the hotel assumes guests would use the shower gel for the shower and the soap for hand washing. Most hotels provide a bar of soap for hand washing and a bar of soap for showering.

Regarding housekeeping, the shower in our room was clogged and began to overflow into the bathroom floor within minutes of being turned on. It is apparent that the cleaning staff does not clean the showers because they would have noticed this problem if they did. In this vein, parts of the room were dusty, and the shower fixtures were a bit rusty. The tile grout and shower tiles appeared to not have been cleaned prior to our arrival and during our stay. On at least one occasion, housekeeping cleaned our room late. One evening, we had to inform the front desk because our room had not been cleaned even after we informed the housekeeping staff to return in 5 minutes. We had left the room for hours only to return to find that the room had not been cleaned. When we informed the front desk, the staff person came with towels in hand, but no cart or cleaning supplies, so apparently the staff person only made the bed, wiped the bathroom vanity and floors, and replaced the towels. However, some of the towels were frayed and should no longer be placed in the room for use by guests.

If visiting Lisbon again, we will stay elsewhere.

  • Stayed August 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
1 Thank tnc2u
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
New York City, New York
Level 3 Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 11 August 2014

Reserved at double/king room . . . got a twin. Asked for a king . . . was told my bed would be changed . . . never happened.
Wanted a beer. . . the tap wasn't working . . . for three straight days.
Waited to check in . . . had to pay for a buffet breakfast.
As a lifetime platinum premier member of Marriott, I do expect more. The location was perfect, however the service was lacking.

  • Stayed August 2014, travelled solo
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank Mitch R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Cristina V, General Manager at Fontecruz Lisboa Autograph Collection, responded to this review, 15 August 2014
Good afternoon Mr. Mitch,

Thank you for taking the time to write about your stay and shared your experience with the Fontecruz Lisboa, Autograph Collection.

You indicated in your comment that, your stay at Hotel Fontecruz Lisboa Autograph Collection, was unsatisfactory. Please accept our sincere apologies for the inconvenience you may have experienced. We take great pride in ensuring our guest’s satisfaction. Unfortunately, we did not meet your, or our own, expectations. Our goal is to address your concerns so that we can ensure you have an exceptional experience on your next visit.

You’re a valued customer; everything we do is aimed at providing you with an excellent hotel experience. We would like to regain your trust and hope to serve you again in the future. If I may be of assistance, please don’t hesitate to contact me.

Sincerely,
CRISTINA VALVERDE
General Manager
Fontecruz Autograph Collection
cvalverde@fontecruzlisboa.com
00 351 21 041 00 00
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 6 Contributor
102 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
Reviewed 3 August 2014 via mobile

We stayed 5 nights and three of the nights, had two rooms for our party of 3, so total of 8 hotel room nights. I'd done plenty of research, so I was not surprised at the dark decor and we loved the Art Deco lobby. The restaurant was fabulous for breakfast. The hotel was fantastic location. On weekends, there is a wonderful market along the Avenue, with antique dealers as far as one can see. The reason for 4 stars vs. 5 is due to an issue we had upon arrival. The toilet in the bathroom was not clean which was a horrific sight. We called the front desk and to our surprise Sergio, the revenue manager came to the room to ask a few questions and assess the situation. He was very concerned and wanted to do whatever it took to rectify the situation. Obviously we wanted it cleaned and the smell eliminated. We are waiting for my Marriott rewards points to be applied to my account. This seemed to be an issue with the front desk computers. All dining recommendations were wonderful. Especially Sancho, nearby. We ate there 3 times during our stay. Excellent and wonderful service. Would stay here again during our next visit to Lisbon.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank What-I-think2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Calgary, Canada
Level 4 Contributor
42 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 3 August 2014 via mobile

Large rooms with very unique styling met us on arrival. Staff were incredible to the point of suggesting trams, trains and metros to use. We stayed six nights and found the hotel to be perfectly situated, close to Braixa, great shops around us, a few cafés on the Avenida and overall a great location to visit the incredible sights, museums, restaurants and shops! Great hotel for breakfast, too.

Stayed July 2014, travelled as a couple
Helpful?
1 Thank Ryan J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
San Antonio, Texas
Level 5 Contributor
67 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 27 July 2014 via mobile

It is above average on the room size considering most European hotels I've been to. The bed which is always my A very nice dinner. Everything looked so good I struggled to make up my mind. I finally settled for the Lasagna and it proved to be extremely tasty in a rich sauce that seemed to get better with every bite. I ordered the sangria tinta to go along with it and thought I had died and gone to heaven. It was a busy evening for them and they managed to perform quite well on the service. Im definitely returning to try something else:-)enough about the staff ,very knowledgeable and attentive. I would recommend this hotel for couples and business travelers. Room 106 was mine for a week and I'm going to miss it.

Stayed July 2014, travelled solo
Helpful?
1 Thank samasvestas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Fontecruz Lisboa Autograph Collection

Property: Fontecruz Lisboa Autograph Collection
Address: Avenida da Liberdade 138 142, Lisbon 1250-146, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #78 of 251 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Fontecruz Lisboa Autograph Collection 5*
Number of rooms: 72
Official Description (provided by the hotel):
Fontecruz Lisboa, Autograph Collection is a luxury boutique hotel in Lisbon, in the city center, offering a premier location on Avenida da Liberdade. Our hotel is one of the top luxury hotels in Lisbon, Portugal featuring 72 beautiful rooms and suites decorated in a fashionable and chic style. Fontecruz Lisboa, Autograph Collection boasts an open lounge terrace offering panoramic views of Lisbon's city center, as well as a chill atmosphere for relaxing and socializing. Our hotel restaurant takes pride in its modern, light, and fresh cuisine, and in its Gin Tonics. Come stay with us in Lisbon, Portugal! ... more   less 
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