I’ll start off by saying that we DID thoroughly enjoy our stay at the Corinthia hotel. There are only really two reasons for negativity, so I’ll get them out of the way before I move onto the good bits.
Firstly, anyone who has stayed in “high-end” hotels knows about the added extras that often make the bill escalate, but it has to be said that the Corinthia takes this to laughable levels, which make you feel rather robbed. Examples: 200ml of fruit juice from the mini bar is 4.50€, a small beer at the bar (which usually costs between 80cents and 1.50€ in Portugal) is also 4.50€. Car parking is 18€ per day and the worst Internet service I have experienced in a hotel in many years is 18€ per 24 hour period (though, to be fair, this was removed from our bill after complaining).
Now, I’ve stayed in plenty of hotels, and happily paid 3€ for a mini-bar soft drink for the convenience and luxury of simply having to remove it from a fridge in the room……but 4.50€? Really? No wonder we couldn’t find a mini bar price list in our room!
The other negative was the reception service on check-in, which although not bad, was rather indifferent and not of 5* hotel standard. The service was very good, however, in the spa and in the outside bar, which also provided decent entertainment on a couple of the nights we were there, as well as the novel addition of free shisha pipes. Sadly, on the first night, the cocktails we had were rather poorly put together, and paying 8€ for a capirinha which wasn’t up to the standard of those readily available in the Barrio Alto for 3€ stung a little.
Other things were much better. The room, though compact, was very comfortable, with a great bed and excellent water pressure in the bathroom.
The location is great if you are willing to take the metro, which is cheap, fast, reliable, and felt safe to us (although we are both ex-Londoners and used to such things).
The spa, although charged separately at 20€ each, was a wonderful oasis of calm, and, in our view, well worth the money when compared to similar facilities. The spa has a Jacuzzi, thalassotherapy pool, sauna, steam room, ice fountain and plunge pool. The spa helped us to avoid the main pool, which was packed with people, including dozens of kids jumping repeatedly into the pool – not a place to relax. It is also important to note that although some sites list the Corinthia as having an outdoor pool, this is in fact an indoor pool where a tiny part of the roof is retracted.
We didn’t really eat at the hotel, barring a Greek mezze platter at the bar, which was quite pleasant.
The final thing that warrants a mention is the lifts. Four lifts to service 20+ floors proved to be insufficient almost every time, meaning getting up and down from the room became a bit of a chore.
Although this review sounds fairly critical, I am inclined to repeat that we did thoroughly enjoy our break, but the exploitative pricing for extras would put us off returning – and I’m sure we are not the only people who would feel this way. It seems a bit of a short-termist strategy, and a bit insulting to guests who are, for example, sure to see the far lower prices offered at other hotel parking facilities.
The Corinthia could do with reviewing this, and, if they decide to continue with the high prices, they should at least make sure everything works properly. An Internet connection which drops for ten minutes every two minutes is not fit for purpose in a 5* hotel in 2011…..
- Official Description (provided by the hotel):
- Near the city historic center, just a 3 minute walk from "Jardim Zoologico" Metro station, Corinthia Hotel Lisbon features a 3000 square-meters SPA with an indoor dynamic pool (wellness center), a fully equipped gym, an outdoor covered and heated pool and 13 treatment rooms. The Executive Club Lounge, unique in Portugal, with a 360º overview of the city of Lisbon comprehending an area greater than 2000 square-meters.All of the rooms have been tastefully decorated and fitted with LCD HD TVs featuring fully entertainment systems with satellite channels, video games, radio and video-on-demand. Each room has a private bathroom with free luxury toiletries, mini-bar, tea and coffee facilities. Wi-Fi access is complementary. Family rooms available, with a capacity up to 5 people, and children until 12 years old stay for Free in Room Only basis. ... more less
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- Also Known As:
- Lisbon Corinthia Hotel