I recently stayed at the Corinthia in Budapest where I had an amazing hotel experience so I thought that staying at the Corinthia in Lisbon would be similar but I was left wondering if they were even part of the same company.
The interior of the hotel is nice but no different to most 4 star hotels. Our room was our first disappointment of the trip..It was not like the pictures on tripadvisor. I would describe it as being an average 4 star hotel with an average bed in a small room. We were disappointed but thought we would make the best of it.
On our first night, we noticed that our air conditioning was not working and the room got very warm even in late March. We had to open a window because of the heat and as a result we were regularly woken up by airplanes passing quite low above the hotel. I questioned reception about our air conditioning the next morning and they assured me that maintainence would investigate. When we got back to our room that night, it still was not working. I phoned reception at about 1115pm and they said someone would arrive shortly to examine the problem. Noone had arrived by 12 so I phoned reception and asked them to leave it until the following day as we were going to sleep and they agreed. At 1245am there were knocks on our door from a maintenaince which we did not answer. This breakdown in communication was very frustrating but appeared to be typical of the hotel. The next morning, I again asked that someone fix our a/c but again when we got to our room that evening, the problem was unaddressed. We slept badly throughout our stay because of the heat and the noise when we opened the window. I would hate to think what this problem would be like during summertime.
I phoned reception a couple of times with basic questions about their pool and business centre and I found the staff to be both rude and incorrect. I asked if the hotel had jacuzzis and a “yes” was grunted at me so I went to the pool area to be told that there were no jacuzzis. Frustrating! On our last day, I asked for the best way to a well known tourist attraction and that lady at what I think (there was no sign) was a concierge desk gave us the wrong information and we arrived at the incorrect metro stop. This was a reoccuring theme of our stay.
The location of the hotel is also mediocre. It is about 4 subway stops from the main shopping / restaurtant area of the city which is a little unfortunate. The hotel did however provide us with free day passes for public transport which was great and much appreciated. I don’t think the hotel would be suitable for families as you will probably have to get taxis/metros to all of your destinations.
The hotel did not have free wifi and also charged for the use of their business centre computers which was disappointing as all we wanted to do was log on and check in for our outbound flight which took about 2 minutes.
The breakfasts at the hotel were very good with a range of foods from fruits, cerials, meats, waffles, omlettes, salads, teas, (awful) sausages, beans, breads etc. This was probably the highlight of our stay. The pool area was also nice and the hotel has a nice relaxation area with some nice gardens.
Overall, we were disappointed with this hotel. It is incomparable to the Corinthia in Budapest on every level. The saving grace for our trip is that we paid a little under 100 euro per night which we thought would be a great deal but in the end we got what we paid for, mediocrity and poor comuniucation. I would like to single out Ramos who was a gentleman to deal with and very helpful & always had a smile for us. However, on departure, I had to ask myself.. Is this really a 5 star hotel?
- Official Description (provided by the hotel):
- Near the city historic center, just a 3 minute walk from "Jardim Zoologico" Metro station, Corinthia Hotel Lisbon features a 3000 square-meters SPA with an indoor dynamic pool (wellness center), a fully equipped gym, an outdoor covered and heated pool and 13 treatment rooms. The Executive Club Lounge, unique in Portugal, with a 360º overview of the city of Lisbon comprehending an area greater than 2000 square-meters.All of the rooms have been tastefully decorated and fitted with LCD HD TVs featuring fully entertainment systems with satellite channels, video games, radio and video-on-demand. Each room has a private bathroom with free luxury toiletries, mini-bar, tea and coffee facilities. Wi-Fi access is complementary. Family rooms available, with a capacity up to 5 people, and children until 12 years old stay for Free in Room Only basis. ... more less
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- Also Known As:
- Lisbon Corinthia Hotel