As the owner of a service sector business I know the importance of customer service. This place has it in abundance! The staff are well trained, polite and totally professional. Our stay was enjoyable from start to finish and nothing was too much trouble. The breakfast buffet is substantial and comprehensive and I couldn't think of anything else that could be added! The young man in reception who put our bags into storage when we arrived (we arrived 4 hours before check-in time) whose name was Patrick, was friendly, courteous and extremely obliging. Every member of staff we encountered after this was no different. Clearly this hotel considers staff training to be of the utmost importance and it shows. Thank you Palacio for a really relaxing and enjoyable stay, I would recommend this hotel anytime to anyone, it was a brilliant experience. Loved it!
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- Also Known As:
- Real Palacio Hotel Lisbon