Booked a 3 night special deal through our airline so for me the price-quality ratio was good. Had I paid the usual advertised price I would have been extremely disappointed.
The hotel claims on their website that they are 5*. Sorry, but to me it was 3,5 at the most.
Staff at reception are friendly. They have a huge problem with their elevators though. They can only be operated (for going up) by using your room key card. This would often not work, but once you realised the doors had already closed and wouldn't even open anymore. Luckily both times I got stuck a staff member quickly came to the rescue.
Had a room on the front side of the building with french balcony. Like to sleep with fresh air so had the balcony doors open. The previous reviewer already mentioned the xmas lights on the outside wall, but luckily they didn't touch our windows. The hotel seems to be on the flight path to and from the airport though, and flights continue throughout the night. This makes for a very restless sleep!!
Breakfast was not included in our rate but at check-in this was not confirmed. They had to recheck when I asked and was then told that the breakfast price per person would be a whopping EUR 20. Needless to say I never saw the breakfast room.
The room itself was not as clean as one would like to see it. Lots of stains on the carpet and in the bathroom. The room was of a good size though. And yes: the mattress is very firm. Pillows are good and comfortable. I found it strange that they still use blankets on the bed rather than duvets (comforters), not what you'd expect to see in a so-called 5* hotel in 2012...
The glass in the mirrors must have been second choice: depending on the angle you look in them the room goes to funny shapes :-)
A few doors along from the hotel is a good-sized supermarket. Bottled water costs EUR 0,12 here, better than the EUR 3,- a bottle they try and charge you at the hotel...
Public transport in Lisbon is very good and the hotel is about a 5 minute walk to the Picoas metro station (yellow line).
- Reservation Options:
- TripAdvisor is proud to partner with Odigeo, LoveHolidays, Booking.com, Agoda, TripOnline SA, Expedia, Hotels.com, HotelsClick, Evoline ltd, Cancelon, 5viajes2012 S.L., Ebookers, HotelQuickly and getaroom.com so you can book your Hotel Real Palacio reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Real Palacio Hotel Lisbon