Friendly staff who accommodated most of our requests eg extension of check out date if possible. The rooms are hoovered and bedsheets changed every day which is good! The jacuzzi in the spa could be cleaned a bit more often but otherwise spa, gym, sauna and steam rooms were good with Molton brown body and hairwash.
The staff at the spa and those cleaning our rooms along with the receptionists (and most portuguese people) were humble, friendly and very nice to talk to, despite the language barrier.
Breakfast was perfect, variety and a new special sweet dish every day! Pink cupcakes, then blue cupcakes, then rice pudding, etc
Only improvement would be to change the carpets in the rooms. They are clean but have several stains...and the tv is a bit old, no flat screen but I wasn't that bothered.
We're close to a Sheraton and several other local cafes and restaurants. Definitely recommend exploring those instead of the hotel restaurant that was quite pricey and not that tasty food (despite being previously rated as a Michelin star restaurant, apparently)
There's an big department store 5 mins walk behind the hotel.
Overall very happy with our first experience in Portugal, Obrigada (thank you!!)
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- Also Known As:
- Real Palacio Hotel Lisbon