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Hotel Real Palacio
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Reviews (2,863)
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1,170
1,162
385
105
41
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All reviewsstar hotelhealth clubquiet locationnice hotelwine bardepartment storemetro stationcity centrebreakfast roomsteam roomshort breakroom was largeexcellent breakfastpastriespublic transportairporteuros
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1,090 - 1,095 of 2,863 reviews
Reviewed 5 October 2013

- this "pig" really does need some lipstick. A quieter location for a city hotel. Very short walk of 3 blocks to El Cortes Ingle's shopping area, bank ATM's, and restaurants all help the property.
- as for lipstick. Paint, new carpets and furniture would really go a long way to making this a pleasant hotel. We were on a tour, so had catered meals which were well done and professional. We also got a nice sized room, 519. This room is a corner suite that was quite large and had a balcony. Only 6 floors to the hotel, and I did not see any other balconies on that side of the hotel. The carpet in this room was dismal. The bed was probably one of the hardest I've slept on.
- Wi-fi in the lobby only (unless you are on floor #1 just above the lobby.). Ethernet is available in room if you travel with a laptop and have your cable to connect.
- Our observations really were colored by the stained carpets. Rooms and hallways all suffered.

  • Stayed: October 2013, travelled with family
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1  Thank crackofdawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 11 October 2013

Dear Guest,

We were surprised that you were not satisfied with the quality of the service, since the feedback we receive is usually extremely positive.

We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily. Some however have stains, that cannot be removed, although we tried everything and applied different products, but they all are in good hygienic conditions and it is perfectly safe to walk on them barefoot. We understand however that the visual impact is important and keep therefore replacing carpets in the rooms almost constantly.

We sincerely regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.

Thank you for having left your feedback.
Kind regards,
Luís Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 September 2013

We really loooved our 5 nights at this hotel , from the 1st sight we felt a pure lisboete feeling comming out of the hotel's architecture, it is situated in a chic area of lisbon a 10 minutes walk from pombal square and 5 minutes walk from 2 metro stations . Staff is unbelievably friendly and helpful especially Marlene , sara and Filipe nicolau . During our stay we had all the assistance we needed from everybody there and they always do it with a sincere smile , they booked 2 tours for us to sintra and portinho with a company called fredauto , we had a very polite and funny driver guide called joao . Rooms are cozy , the hotel is generally clean although the carpets could be better , beds are comfortable, not the best but still ok , breakfast was very good , if you need an affordable 5 stars with a true taste of lisbon then this is definitely the hotel u look for

  • Stayed: September 2013, travelled as a couple
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2  Thank Hazem K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 4 October 2013

Dear Guest,

Thank you so much for your review, especially for your kind comments about the friendliness of our team, which were really appreciated.

We are happy that you have had a thoroughly enjoyable stay with us!

We hope that we will be able to welcome you again to the Real Palácio Hotel and remain at your disposal for any assistance you might require.

Kind regards,
Luís Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 25 September 2013

I stayed for two nights and would highly recommend this hotel.
Rooms were spacious and comfortable, every where was very clean.
We used the spa which was nice after a day sight seeing.
Breakfast was varied and tasty.
The only negatives were the carpets in the room and hall ways were quite marked and it was about a 20 minute walk to the centre of Lisbon (all on the flat!)
All the staff were extremely friendly and helpful, the best service I have experienced in Europe for a while.

  • Stayed: September 2013
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1  Thank felicityma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 30 September 2013

Dear Guest,
It is overwhelming and really gratifying to see how satisfied you were with our service and staff, this is definitely the biggest compliment we can hope for, although we have to admit that being considered the best service I have experienced in Europe.

Thank you so much for your constructive comments and review, we look forward to welcoming you again, hopefully soon, to the Real Palácio Hotel.

Kind regards,
Luís Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 September 2013

First the good: Public areas are very nice and the hotel is well situated in Lisbon. The bar was very accommodating in providing ice for our room. Now the not so good: The five star rating is unwarranted. The first room we had was worn and basic. It had a very weakly functional air conditioning unit which could not cool the room down. While the front desk was initially friendly they were not willing to accomodate us moving to another room with a reasonably functioning air conditioning unit. After our tour group guide intervened on our behalf mulitple times we were finally moved to another room. This room was reasonable (not badly worn) and the air conditioning while still not perfect was much better. Other guests in our party reported rooms that did not cool down properly as well. The food provided in group service was not prepared well (dinner - overcooked lamb, breakfast - very undercooked eggs) and this hotel had the weakest food service of any during our travels in Portugal. I waffled between 2 and 3 stars, but it is closer to a 2 star. This one is overrated.

  • Stayed: June 2013, travelled with family
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1  Thank Thomas B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 30 September 2013

Dear Guest,
We were surprised that you were not satisfied with your stay with us.
We deplore that your stay at our hotel did not entirely correspond to your expectations and would like to thank you for your constructive comments and feedback. Please be assured that we are constantly reviewing, inspecting and carrying out maintenance work sin order to keep everything in good, clean and safe conditions. We are certain that there was some problem in our air conditioning system and that the discomfort has been solved.

We also regret that not all the food was to your liking. We try to offer a diversified selection in order to suit the preferences and tastes of as many guests as possible and we will inform our Executive Chef that yours were not entirely met.

We sincerely regret that you feel that we do not deserve our 5-star rating, since the feedback we receive is usually extremely positive with many guests praising the helpfulness of our team and our service quality. We regret your experience has been so different but we will pass your comment on to the department heads and assure you that we will continue trying to always provide a high-quality service in all areas and circumstances.

Thank you for having left your feedback.
Kind regards,
Luís Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 21 September 2013

I really a lot of fun at this hotel. The hotel is very nice, the staff is very prepared and really nice from check in to check out. Breakfast was very good and delicious. The location is a another great feature, metro, shopping and easy access to most parts of the city. Only the bed wasn't comfort, but I really recommend it.

  • Stayed: September 2013, travelled as a couple
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1  Thank TravelerIE_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 30 September 2013

Dear guest,

It is always a pleasure to see a guest satisfied with our service to the point of assigning the top score. We will make sure that your comments will be passed on to our team, who will be delighted too.

Thank you for having left your feedback and we look forward to welcoming you back soon to the Real Palácio Hotel.

Kind regards,
Luís Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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