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“Very nice hotel”
Review of Hotel Real Palacio

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Hotel Real Palacio
Ranked #87 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 22 May 2014

My wife and I stayed at this hotel last week for our birthdays.
It is a beautiful hotel. Exceptionally clean, all of the staff was wonderful, everyone willing to help.
They have a restaurant and an outdoor patio with a bar menu(sandwiches,et). They were nice enough to give us two free glasses of Champagne and a dessert to split for my wife's birthday dinner. The breakfast was great. Lots to choose from, but it can get a little crowded, though we never had a problem getting a table for 2.
There is a supermarket to the right of the hotel, down the street, which came in very handy.
You are about a 10 minuet walk to where the Hop on/off buses start out from.
The beds are on the firm side.
We had a Palace room, which we of course paid extra for. It looked NOTHING like the photo on the web site. When we complained about this we were told that the room's vary. This is not mentioned anywhere on their website. If we had know about that, we would not have spent an extra $300 for the room.
That being said, the hotel was very nice, the staff wonderful.They also have a spa where my wife received a massage.
In case you are not aware, Lisbon is very hilly, so be prepared!
It was out first time here, and we were very happy we brought good walking shoes. I would recommend staying here.

Room Tip: If you want a Palace Room, make sure you ask for the one in the photo, otherwise don't bother sp...
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  • Stayed: May 2014, travelled as a couple
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1  Thank iloveart53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for the feedback and your constructive comments. It’s always important to know our guests opinion to maintain and improve our service every day.

It´s very important to see that you enjoyed our staff and our service in general. Our guests satisfaction is our main concern.

We are happy that you enjoy your stay with us and look forward to welcome you again, soon.

Kind regards,
Luis Monteiro

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807 - 813 of 2,427 reviews

Reviewed 16 May 2014

Booked for 2 nights to view Lisbon. Ideally situated for the open-top bus tours which we did for 2 days - hopping on and off all over the city. It is also very close to a large shopping centre which is open until very late.

The rooms were comfortable - the beds ideal and the air conditioning kept the room nice and comfortable. Staff were helpful and the breakfast adequate. Good value for money and would recommend if visiting Lisbon.

Room Tip: Quiet rooms are to the side but all ok
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  • Stayed: May 2014, travelled with friends
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1  Thank Rosine
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 30 May 2014

Dear Guest,

Thank you for your comment. It’s always important to know our guests opinion to maintain and improve our service every day.

We are happy that you enjoy your stay with us and look forward to welcome you again, soon.

Kind regards,
Luis Monteiro

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 May 2014

Location is bit distance from Lisbon Old town,as I arrived from Australia by midnite, I did not feel welcome by nite portier but the morning Receptionist (Sarah) she was VERY helpful, she had reconfirmed all my connection flight plus tour. Overall the hotel is good value for solo traveler. Room & Bathroom is clean, I did not have breakfast (bit expensive)... coffee shop vext door has a very good value for breakfast

  • Stayed: April 2014, travelled solo
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3  Thank Robertus S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 11 May 2014

Overall the hotel was nice and Staff helpful. However, beds were hard and the air conditioning didn't seem to keep the room cool enough to sleep comfortably. If you're thinking about getting the hotel to book your transfer from the airport DONT! We did and it cost us Euros 75 instead of Euros 10! We didn't know this until we were on our way home. Have written to the hotel for a refund but so far no luck. Shame really as the hotel itself is lovely.

  • Stayed: May 2014, travelled with friends
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3  Thank PDE_2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 19 May 2014

Dear guest,

Thank you about the feedback and the constructive comments about our hotel and our staff team.

We regret that your stay at our hotel did not entirely correspond to your expectations. We are constantly reviewing, inspecting and carrying out maintenance work in order to keep everything in good, clean and safe conditions. I
n respect of the transfer situation, we will pass the information to the department head as an improvement opportunity. Please be assured that your comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.

Thank you so much for your review and we hope a new visit to our hotel.

Kind regards,

Luis Monteiro

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Reviewed 5 May 2014

We stayed at this hotel for 4 nights and didn't have the highest of expectations due to unbelievable £60 a night room only deal I bagged several months ago. This is a very good hotel, friendly and helpful staff, clean, excellent location nr a metro stop and about 20 minute walk through the avenida to the old town. The room was HUGE with clean smart if a little dated decor, with a great bonus of a large balcony. We ate breakfast on our last morning and paid extra for this, had it been included we would have used every day, the food was of a good quality and a good choice,what would be expected of a 4* hotel. The only downside may be the lack of eateries near the hotel, it just requires a walk into town for the best choice. This was our 2nd visit to Lisbon, the first being our honeymoon 2 years ago and it did not disappoint even though we paid half the price or less than when we stayed at the CS vintage Lisboa. The only drawbacks are a very hard bed,ok for us as we prefer this, stained slightly musty corridors, out of action hot tub when we were there, overpriced bar drinks, and no iron or tea making facilities typical of European hotels. Please give this hotel a go, well recommend.

Room Tip: Request a room at the front of the hotel, back courtyard can be noisy.
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  • Stayed: April 2014, travelled as a couple
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2  Thank pussycat81
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 19 May 2014

Dear Guest,

We are happy that you have had a thoroughly enjoyable stay with us!

Please be assured that also your other comments and suggestions will be taken into consideration and that we will do our utmost to improve wherever we can.

We would also like to mention that the carpets in our rooms are washed regularly and vacuumed daily to assure the best hygienic conditions. Some however have stains, that cannot be removed despite our effort.

We still regard to inform you that it is not sustainable to have terms kettles in each room but these can be provided upon request at reception.

Thank you so much for your review and we look forward to welcome you again, hopefully soon.

Kind regards,
Luis Monteiro.

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Reviewed 4 May 2014

Nicely located hotel with a good standard of room and general good service from the staff. Bar prices were quite high so we dined out rather than stay at the hotel itself. There's a very nice wee cafe just down the road which is worth a visit if you're on a budget.

  • Stayed: February 2014, travelled with friends
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Thank squaretiger
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hoteis_Real_Lis, Gerente at Hotel Real Palacio, responded to this reviewResponded 19 May 2014

Dear Guests,

Thank you for the feedback and your constructive comments. It’s always important know our guests opinion to maintain and improve our service every day.

We are happy that you enjoy your stay with us and look forward to welcome you again, soon.
Kind regards,

Luis Monteiro.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 April 2014

Excellent hotel. Handily located near the metro for travel to and from the airport. The staff were friendly and efficient. We were upgraded to a suite with a lovely roof terrace and also given a complimentary bottle of fizz for my girlfriends birthday. I would definitely stay here again

  • Stayed: April 2014, travelled as a couple
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2  Thank Chris H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hotel Real Palacio

Address: Rua Tomas Ribeiro 115, Lisbon 1050-228, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#53 Family Hotel in Lisbon
#61 Romantic Hotel in Lisbon
#70 Luxury Hotel in Lisbon
Price Range: £56 - £130 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hotel Real Palacio 5*
Number of rooms: 147
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Also Known As:
Real Palacio Hotel Lisbon

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