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“Not quite the experience expected!”
Review of 9 Hotel Mercy

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9 Hotel Mercy
Ranked #77 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 26 June 2013

I stayed for one night at the Mercy Hotel for an impromptu stopover in Lisbon. I know LIsbon well and knew the location I wanted - which was why this was my choice. It is billed as a 5-star. And on the surface it has all the makings of that rating - including the cocktail on arrival! But it still needs to get a few things right. The breakfast, although beautifully presented, was small and rather boring with very little choice. The room was smaller than I expected - with very little space around the bed and no real work area if you are there on business.

  • Stayed: June 2013, travelled solo
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Thank Stephanie P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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397 - 403 of 900 reviews

Reviewed 24 June 2013

This boutique hotel is in a good location although, as anywhere in Lisbon, there are hills to contend with and the worn cobbles can be slippy. The hotel is very contemporary so nothing charming about it. Clean and functional, comfortable and compact in a 'Cosy Double', we declined breakfast at 17 Euros. Staff are all very friendly and helpful.

  • Stayed: June 2013, travelled as a couple
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1  Thank Heather F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 June 2013

We stayed here for our honeymoon and could not have had a better experience!! We loved EVERYTHING about the hotel! The rooms were amazing, the location was ideal and the staff was amazing! We wish. We could have spent more time there! Thank you Mercy for an unbelievable honeymoon! Can't wait to come back! I wish all of our trips and hotel stays were this great!

  • Stayed: May 2013, travelled as a couple
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2  Thank Adrian5664
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 June 2013

I stayed in Lisbon for 5 days in June and I'd highly recommend it. The staff (especially Ines and Ronnie) was so incredibly helpful, outgoing, and genuinely nice, balancing between offering suggestions when you wanted them and simply greeting you warmly when you were on your way. The room was clean and modern and the bed was comfortable. The location couldn't be beat with restaurant row across the street, central tourist locations within easy walking distance, and a taxi stand outside the front door. The only drawback is that the bathroom does not have much privacy from the bedroom, as it is immediately adjacent to the headboard of the bed and only separated by a thin glass door. All in all, I'd highly recommend!

  • Stayed: June 2013, travelled as a couple
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2  Thank panamacruiser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 June 2013 via mobile

We have just returned from the Mercy where we were celebrating our honeymoon. We really just guessed when booking this hotel as the price was right, the pictures lovely and the location looked great. We don't always find this approach works when booking hotels- things often can seem better than they are. We were delighted to find the Mercy went above and beyond our expectations. The service was some of the best I've experienced - and I worked in the business for over 10 years. The location was a perfect place to explore Lisbon- and the size and style of the room was so tasteful, modern and clean. I feel lucky to have stayed at this property, I'm sure it won't stay this affordable for long once the rest of the world finds out about it.

  • Stayed: June 2013
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3  Thank Kyski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 June 2013

Positive:
Exceptionally friendly, helpful and professional staff (all!)!
Good central location
Restaurant: good food, fast and effective service for dinner and breakfast
Nice interior decoration and design of lobby, room, restaurant
Reasonable pricing
The possibility of booking a smokers' room
Bathroom: (small but) functional, basic toiletries
Very good sound isolation of the room
Comfortable bed
Good air-conditioning
24-hour room service
Free WiFi (fair connection speed, but had to re-enter username & password every time when connecting; no reception in restaurant)

Less positive:
Small room
No desk: so no real place/space to eat, work or to use a PC
No (nice) outside view (room 102)
Room service menu: no complete dinner(/tasting) proposals, but a large offering of small dishes (difficult to choose)
Safety deposit box with key, but no key received (but I didn't ask for it)
Bathrobe: it looked great, but size was much too small, couldn't use it!
Minibar: only partially refilled (no water bottles any more the next day)

In short: surely a recommendable hotel!

  • Stayed: June 2013, travelled on business
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3  Thank IMINBelgium
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 12 June 2013

Great 3 day break at a lovely hotel. Would recommend The Mercy as a perfect place to stay in Lisbon if you want to be in the heart of the old city. Modern, clean and just the right size to be friendly and not intimidating. The staff are excellent - Pedro went out of his way to recommend places to visit and eat and point us in the right direction. Rooms are quite small but beds are very comfortable!

Stayed: June 2013, travelled as a couple
2  Thank FiJay12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about 9 Hotel Mercy

Address: Rua da Misericordia 76, Lisbon 1200-273, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Chiado & Carmo
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #77 of 255 Hotels in Lisbon
Price Range: £84 - £333 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — 9 Hotel Mercy 4*
Number of rooms: 47
Official Description (provided by the hotel):
The 9HOTEL MERCY is a contemporary four star lifestyle hotel, very charming, with a top location in Lisbon: between the districts of Bairro Alto and Chiado. The architectural project was signed by the acclaimed architect Miguel Saraiva, internationally well-known and nominated for the Portuguese Real Estate Oscars 2012. The hotel offers 47 rooms, with 5 different room types to meet your needs, some with breathtaking views over the river or the castle. On the top floor, 2 suites with a private small terrace with views over the rooftops of Lisbon and a Terrace bar opened for your pleasure from April to October. Also available a lounge bar, an internet corner and free internet wireless in bedrooms and public areas. Our staff will be happy to welcome you and help you in anyway you need! Lisbon Smiles! ... more   less 
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