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“Wonderful hotel with happiness everywhere”
Review of 9HOTEL MERCY

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9HOTEL MERCY
Ranked #69 of 248 Hotels in Lisbon
Certificate of Excellence
Level 6 Contributor
146 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 50 helpful votes
“Wonderful hotel with happiness everywhere”
Reviewed 4 July 2014 via mobile

Great location next to all the action and the staff recommended great restaurants and couldn't do enough for us we will be back

Ask the the front desk staff and doormen for anything you need as they are very knowledgeable

Remember it's an old town so rooms are smaller than normally 5 star out of old towns

  • Stayed June 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Duckamilton
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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784 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (70)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Montreal, Canada
Level 5 Contributor
55 reviews
53 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 2 July 2014

It was not my first time at this hotel but still very good
Got upgrade Chiado room good size all amenities you need bathrobe slippers...
Rooms are design to be darked...
I have tried breakfast very good (like a buffet but they serve you)
All Staff is always efficient and very nice (the doorman Ronnie is great as well Felipe and the new trainee Afonso)
Very good location for bars and restaurants and close by subway, you can do everything walking distance
As mentionned by a previous guest no gym or pool, they should maybe think to do a small gym
Highly recommended
Can be a good value \price if you get a promotion

  • Stayed June 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Sunseeker_mtl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, England, United Kingdom
Level 6 Contributor
118 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
Reviewed 1 July 2014

A Very friendly Boutique Hotel right in the centre of Lisbon - convenient for seeing Lisbon over the course of a weekend. Concierge was incredibly helpful in recommending routes and ideas on what to see and where to go. The rooms aren't big though - and are very modern looking - dark lighting - I asked to change the first room to another room simply because the first room was too small for my requirements and also right next to the lift. Fortunately they were able to accommodate me and I got a bigger room - if the hotel had been full I would of been less pleased with my hotel experience. Downers for this hotel - no pool or gym and the hotel bar is a little dead but then again what hotel bar is ever busy when you have a vibrant city to see on your door step. The tasty chocolates on the Pillow were a nice touch - the breakfast in bed was pretty good although was missing a few choices. Would happily stay here again with friends.

  • Stayed July 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank VANTERHEYDEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denver, Colorado
Level 6 Contributor
185 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 18 June 2014

Neat, clean, well apportioned hotel with a super-friendly staff. Easy to find and easy to navigate around the city. Staff had terrific recommendations regarding sites, restaurants, bars, etc. Value is excellent.

  • Stayed June 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Pat L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 15 June 2014 via mobile

The service at the Mercy is superb. We arrived about 12.30am after a late flight and the front desk staff were great. They gave us a hot towel to refresh and a welcome cocktail while we checked in.

The doorman Ronnie is awesome, he suggested plenty of suitable bars and restaurants for us and was always happy to have a chat.

On checking out the front desk staff took our bags half way to the train station for us and pointed us the way. An excellent little extra which makes all the difference.

The location is ideal for exploring the city, you are on the doorstep of the Barrio Alto if you want the lively nightlife. However the more interesting restaurants are behind the hotel in the square with the archeological museum in. Carmo and cafe royale are particularly good.

Overall I would definitely stay in the Mercy again.

Stayed June 2014, travelled as a couple
Helpful?
1 Thank Jon J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isabel f, Gerente geral at 9HOTEL MERCY, responded to this review, 16 June 2014
Dear Sir,

Thnak you very much fr your enthusiastic comments regarding the Mercy Hotel.
I will make sure to pass on your satisfaction to our team !

We hope all to see you again in a near future.
Warm regards
Isabel F.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Durban, South Africa
Level 4 Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 30 May 2014 via mobile

Our group stayed at the Mercy during the UEFA final. Staff were very friendly and remembered our preferences. No request was too difficult, we felt likes special guests. Location is great, easy to walk around Lisbon. Rooms were well appointed and comfortable...albeit small for South African standards. Very good. Thank you.

Stayed May 2014, travelled on business
Helpful?
Thank 848riazh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isabel f, General Manager at 9HOTEL MERCY, responded to this review, 3 June 2014
Thank you very for your kind suggestions.
We hope we will have the pleasure in welcoming you in a near future in Lisbon and at the Mercy Hotel.
Warm regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Chicoutimi, Canada
Level 3 Contributor
12 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 21 May 2014

I've stayed to the Mercy Hotel for 6 nights between May 16 and 22. The staff is incredibly kind and helpful with all sorts of things to make your stay and your Lisbon experience wonderful (directions, restaurant suggestions and activities etc.). The price-quality of this hotel is great. The room was spacious, very clean and had plenty of light during the day while quiet enough in the night. I had a deluxe double room with breakfast included. Breakfast is delicious. Don't hesitate to try the Umai sushi-thai restaurant at the lobby of the hotel. The boutique feel of the Mercy hotel distinguishes it, coupled with the always smiling and helpful staff at the front desk (ask for Ronnie or Lana).

Room Tip: Ask for a room higher than the 2nd floor and you'll get a better view over the neighbouring buil...
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  • Stayed May 2014, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Vassilis F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
isabel f, General Manager at 9HOTEL MERCY, responded to this review, 3 June 2014
Thank you very much for your kind comments on our Hotel.
We hope that you be coming back soon to Lisbon and to the Mercy Hotel.
See you soon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about 9HOTEL MERCY

Property: 9HOTEL MERCY
Address: Rua da Misericordia 76, Lisbon 1200-273, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Chiado & Carmo
Amenities:
Bar / Lounge Beverage Selection Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access Airport Transportation
Hotel Style:
Ranked #69 of 248 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — 9HOTEL MERCY 4*
Number of rooms: 47
Official Description (provided by the hotel):
The 9HOTEL MERCY is a contemporary Four Star lifestyle Hotel, very charming, with a top location in Lisbon: between the districts of Bairro Alto and Chiado. The architectural project was signed by the acclaimed architect Miguel Saraiva, internationally well-known and nominated for the Portuguese Real Estate Oscars 2012.The hotel offers 47 rooms, with 5 different room types to meet your needs, some with breathtaking views over the river or the Castle. On the top floor, 2 suites with a private small terrace with views over the rooftops of Lisbon and a Terrace bar opened for your pleasure from April to October.Also available a lounge bar, an internet corner and Free internet wireless in bedrooms and public areas. Our staff will be happy to welcome you and help you in anyway you need! Lisbon Smiles! ... more   less 
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