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Lisboa Carmo Hotel
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Reviews (1,068)
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All reviewscharming squaregreat locationsmall squaresanta justa liftpastrieswelcome drinkcobbled streetscomfortable bedsrossio train stationshower headsmall hotelquiet at nighthotel restaurantloved this hoteldefinitely stay here againcentral locationlovely hotel
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Reviewed 31 July 2014

We stayed at the Lisboa do Carmo hotel for 2 nights and enjoyed it a lot!
They respected all our special requirements and we felt really at home as from the first minutes we were entering the reception.
The welcome is very professional, the breakfast is delicious and the rooms are renovated, modern and well noise-isolated.
Despite its central location, it becomes very quiet at night so we had no problem to sleep with the window open!
We made all our visits by foot, sometimes using the trams or the tuk-tuk to go faster since we only stayed 3 days in total. The fact that the hotel is not far from all hot spots to visit (and close to the airport) is certainly an advantage!
We have discovered a wonderful city/country and lovely people and if we once go back to Lisboa, we will certainly go back to this hotel!

  • Stayed: July 2014, travelled with friends
    • Value
    • Sleep Quality
    • Service
1  Thank Natti2607
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2014

This hotel is in a great location, in the heart of the Baixa/Chiado area. It is off of a charming square, Largo do Carmo, and is convenient to all public transport. Although I had booked a standard room, when checking in we were told that we had been upgraded to a room with a city view. We LOVED our room! It had four windows, all with gorgeous views of the city and the Castelo de San Jorge (including the one in the bathroom!) I recommend splurging on a room with a view - it is well worth it! The room was modern and spacious with a super comfy bed. It had all the amenities you could need (e.g. minibar, ample counter space in the bathroom, a makeup mirror, hooks to hang things, effective AC, etc.) Upon arrival, we were also offered a free glass of the two traditional drinks of Lisbon, port and ginja (a cherry liqueur.) There is an ample breakfast buffet including hot food. The staff, both at the front desk and in the restaurant, were all professional and gracious. I cannot speak highly enough about this hotel. It was a highlight of our visit to Lisbon!

Room Tip: Splurge on a room with a view of the city. You won't be disappointed!
  • Stayed: July 2014, travelled as a couple
    • Value
    • Sleep Quality
    • Service
1  Thank Lisa0131
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 July 2014

We stayed in the Lisboa Carmo Hotel for two nights in July. It hugely exceeded my expectations. It is a great hotel right in the center of Lisbon historical districts, but at the same time it is quiet in a peaceful beautiful square near the Santa Justa Lift. The hotel is also just seconds from the Rossio station making it very convenient if you want to go to Sintra for a day. The breakfast was particularly fabulous with a choice of danish pastries and Portuguese specialties, hams and cheeses, fresh fruits, and a few cooked options. The design of the room was very elegant. The only small problem was a showerhead in the bathroom, which was quite complicated to operate...On the whole this is a great hotel and I truly recommend it!

Room Tip: Room 209 is slightly overlooked by houses on the other side of the street, so possibly not the best choice if you need extra privacy
  • Stayed: July 2014, travelled as a couple
    • Value
    • Rooms
    • Service
1  Thank awb216
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2014 via mobile

Arrived for two nights to Lisbon. The location is unbeatable, close to everything and in a quiet plaza near all the central places. As soon as qe arrived we received to our room a bottle of port, fresh mango and apple juice as a welcome treat. Staff was amazing, rooms excellent and breakfast was delicious with lots of choices. Dont hesitate, just go!!

Stayed: June 2014
1  Thank adina85
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2014

The hotel has amazing staff, who are very friendly and hospitable, and genuinely care about looking after the guests properly. As for the hard product side of the hotel, however, unfortunately it suffers a bit from what I like to call "design hotel syndrome," meaning that too much emphasis has been put on making things look good or "cool," to the detriment of comfort and useability.

What I liked:

-the staff are amazing

-the breakfast is pretty good

-the location was in the center of everything (if you are obese, decrepit, or physically challenged in some other way, you might want to choose a hotel in lower town or on the Avenida da Liberdade)

What I did not like:

-the "nice" soft, brown chairs in the dining room are horrible. They are not "chairs." They look good, but they are far too low, far too soft, and they sloped backwards besides. They are utter torture to sit in. You can observe most guests either attempting to perch themselves on the front ledge of the chairs, or as this case with most men, you see them doing some kind of contortionist thing, either sitting frog style or crossing their legs some strange way. Hotels that choose this sort of furniture made for aliens, by people who do not deserve to be called "designers" and do not deserve to have jobs really disturb me. There are some normal chairs in the dining room, but then you have to subject yourself to having breakfast with families with obnoxious children every morning. I opted for the obnoxious children over the excuse for "chairs."

-the room has a bad chair also. Another piece of design garbage. One of those things with a flat, round, chrome base, too low for comfort, wobbling and squawking all over, and the back on the chair too low also. It is a complete displeasure to try to sit at the desk and use it every day.

-the stupid design sink: tiny, shallow, rectangular, raised up, with a large faucet hanging over it from the left side, making it hard to reach the cold water control because the stupid faucet gets in the way. Put a small amount of water in the sink to shave, put your hands in, and water goes all over the counter and all over the floor. Put your face over the sink to wet it, and risk gouging your head or eye with the faucet. Like the furniture, the sink design is a complete failure.

- The shower may have been big enough, but as per usual, someone was so concerned about looks that they did not want to provide any ledges or racks for soap, shampoo, or conditioner. Just stupid; you have to have your soap bar and shampoo floating around on the shower floor. Bend over to pick things up and your butt pops the door open and water goes everywhere. If you position yourself so as not to pop the door open with your butt when you bend over, then you run the risk of cracking your skull or gouging out your eye on the hard, sharp, metal parts for the shower controls and for hanging up the shower.

-The shower controls? Forget it. Almost totally smooth cylindrical "taps." They have one tiny notch on them. I could not turn them half of the time, so I "hammered" on the notches with the squared off shower head, and I do not have weak hands by any means. Shower design is another failure by someone who deserves to be unemployed. Read other "average" reviews and the shower issue will come up repeatedly.

-wi-fi did not work very well. It is impossible to watch a news video clip or anything on youtube. Pages take too long to load, and sometimes, information was actually missing from e-mails, information that eventually showed up. This caused me some trouble.

-as in most hotels, they do not "take care" of the mattresses. They clearly do not get turned periodically. I had a double bed in a small room, likely used for single guests. The mattress on the accessible side of the bed that was not against the wall was like sleeping in a hammock. Quite uncomfortable. Overall, the beds are too soft for my liking anyway. Sleeping in the bed was hard on my neck and it was hard to breathe comfortably because of what the bed does to your neck/airways.

Conclusion: The staff is awesome, the location is good for active people, but the hard product of the hotel is a huge failure. At $150-$200 a night, would I stay here again? Probably not. For that kind of money, a hotel had better provide a great hard product in addition to a great staff. For a $100 a night I might consider putting up with the lack of comfort, but I doubt that such prices would ever be available. Every failure in the area of hard product could have easily been avoided if the people choosing the amenities for the hotel had had brains in their heads.

  • Stayed: July 2014, travelled solo
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank mari99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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