So, I stay in quite a few hotels, and have done so over many years - I hate many, have general distaste for lots, and am quite ambivalent about most of the others. For me to take time to write a positive review means that the EPIC SANA LISBOA has revitalised my enjoyment of travel and staying in hotels.
Quite simply, the General Manager Filipe Silva, and all of the staff that I came across, have managed to launch this new hotel, putting the customer first ,every single time there is an opportunity for customer engagement.
From the moment you step out of the taxi, the door staff, have a sense of warmth and engagement, making eye contact with a friendly smile and welcome, on hand to help with bags, and walk you into the hotel.
In the fine and modern reception area, I was greeted by another staff member and walked over to the reception and check in, where all staff matched the friendly, engaging manner - without exception.
I was then escorted to my room, with a very helpful tour and explanation of the room's various switches and facilities - always beneficial for finding your feet quickly. The next delight, is something so simple, but something that shows, that the designers of this splendid building have listened to customer feedback and worked closely with the management team, to provide a modern and secure environment for today's traveler. The room safe is big enough to fit my lap top and phone - with an electrical charger and light in side. Hoorrahh!
I could continue to wax lyrical about the many other features of this high quality and modern hotel, ranging from the excellent Spa and pool facilities, with secure locker controlled by your room card key, accompanied again by very helpful staff, to the roof top pool and bar area, nevertheless to a very important subject - food.
I do need to make particular mention of the quality of the restaurant. Yet again the fantastic staff (thank you Andrea and crew) help to position your dining experience as pleasurable and memorable, clearly helped by the surroundings and general feel of the place.
Top vote goes to whoever is in charge of the kitchen. I can honestly say that in 20 years of eating food in various hotels in UK, Europe, America, Australia, the food that came out of this kitchen was the best I have ever tasted. The balance of tastes and textures was sublime.
Given that Lisbon, like many cities, has a vast array or restaurants, I can only hope that this restaurant will be included on the wish list of those staying in the hotel, and indeed any visitor to Lisbon, who desires a taste of quality.
My experience of this hotel was first class, and other hotels, who say they are in this class need to complete some serious reviews and revamps, to come anywhere close to the quality standard offered by the EPIC SANA LISBOA and their staff.
- Official Description (provided by the hotel):
- Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more less
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