My husband and I recently returned from a 3 night stay at the Epic Sana on the 17th May and to say that it was an experience is putting it mildly. It was our first trip so Lisbon so a lot of soul searching went into selecting a hotel as we were celebrating a very special occasion. We eventually settled on the Epic due to all the good reviews it had received and were we happy with our choice! From the moment we arrived it was an exceptional experience. The hotel itself is very impressive, so new and everything so modern and smart but it has to be the customer service that stands out here. Every member of staff went above and beyond the call of duty to make our stay as enjoyable as possible. As we were celebrating a special occasion we were given a wonderful room with a fab bottle of "bubbly" chilling on our arrival together with some freshly made canapés and fruit-this was such a pleasant surprise and set the tone for our 3 day stay. The rooms are immaculate, modern, big and bright, the breakfast was lovely with lots of choice and the bar food was very very nice but a little expensive. On the day of our departure our flight was at 9.00pm so we were allowed use our room for the day to shower and freshen before we left for the airport-again above and beyond what we expected. The location is actually very good, 2 mins walk to a very good shopping centre and 5 mins walk to the main Avenue so very central really. Unfortunately the roof top bar and pool were not open while we were there as I would love to have seen them, I can only imagine they are as impressive as the rest of the hotel. All in all we had a wonderful experience at this hotel and would recommend it to anyone, the management and staff are first class and so well trained, the hotel and its facilities are again first class and we would return there in the morning if we could!! Well done to everyone at this establishment and we wish you every success.
- Official Description (provided by the hotel):
- Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more less
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