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EPIC SANA Lisboa Hotel
Ranked #14 of 247 Hotels in Lisbon
Certificate of Excellence
Sydney
Level Contributor
20 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Perfect”
5 of 5 bubbles Reviewed 18 November 2013

We had a lovely stay in Epic Sana Lisboa. The hotel opend early in 2013 and everything is new and very modern.
We stayed for 2 nights on our honeymoon and had a lovely surpised, bottle of sparkling & yummy chocolate strawberries!
Breakfast is awesome, loved the choice and quality of the food. We also had dinner at hotel restaurant and again, we can only highly recommend it!
The swimming pool and spa is spotless and so relaxing after a day wondering around Lisbon.
We would go back without a doubt!

  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 22Amy22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,849 reviews from our community

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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (204)
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London
Level Contributor
40 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
4 of 5 bubbles Reviewed 17 November 2013

I stayed at this hotel three times in the last three weeks, and it was outstanding. It is very new - so the team there are obviously working through a few rough edges. In my first visit, I had a couple of fairly serious problems on my first night, and I expressed my dissatisfaction the management the next morning. Within a couple of hours, they'd phoned me to apologise, and upgraded me to a new room. Sometimes things go wrong - what matters is what you do to fix them. Prefect service.

The next two visits were very good, and I ate at the Flor-de-lis restaurant for dinner. It wasn't busy, which is a shame because there is a really fabulous chef there, cooking great food, and top notch service. I really recommend it.

The only warning I'd give, and recommendation to the hotel, is that they need to up their service game at breakfast. The service can't cope at busy times, and it is way below the level it should be. This is the only thing that loses the hotel a 5/5 rating.

But overall this is an exceptional hotel if you're staying for business or pleasure in Lisbon, and you want something modern and up to the minute.

  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank s0s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beaumont-de-pertuis, France
Level Contributor
183 reviews
74 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 15 November 2013

We were in a lot of 5 stars hotels, but this was the best ever ! The personel is so friendly and helpfull, very well organised. Rooms lovely, everything was there and working ! The television was in the mirror, nespresso machine with the cafe for free. Lovely spa and big swimmingpool also everthing included in the price. We defenitely go back !

Room Tip: All rooms are great !
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  • Stayed November 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Loes G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Newton Abbot, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed 15 November 2013

The standard of service during our stay at the Epic Sana was excellent. The staff are, without exception, extremely helpful, professional and pleasant, somehow managing to be friendly and polite at the same time.

Our room was stylish, modern and nicely designed. The bed was firm to hard. Anybody used to beds in US hotels might find these beds a bit too hard. On the other hand this wasn't particularly hard compared to other hotels we stayed at in Portugal.

We ate in the bar twice. The food was the best bar food I've had, but it was also the most expensive. The bar was almost deserted. I'd have to say that the background music wasn't particularly appropriate, and didn't do anything for the atmosphere. The breakfast was excellent.

The room rate was 130 euros including breakfast which seems to me very reasonable for a hotel of this standard.

I'm not sure what's missing. I'd have liked a slightly softer bed. I'd also have liked a less formal atmosphere in the bar, and slightly more affordable food and drink. Having said that, I'd certainly be happy to go back.

Room Tip: Didn't try the North side, but there are certainly no problems with traffic noise on the South s...
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  • Stayed November 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank SoundAsAnOldEngineer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
london
2 reviews
4 of 5 bubbles Reviewed 13 November 2013

Recently stayed here for three weeks (yes 3 weeks!) on business and got a really good insight into the hotel.

A clean, modern and bright hotel with lot's going for it... but it's very new and as such there's a lot going wrong too!

Breakfast is OK... good selection, but on busy mornings, things run out fast and are replenished slowly. The knives and forks are style over utility... impossible to cut anything with!!

Rooms are modern and have some really techie things in them... moving blinds and shutters, surround sound.. but in the three rooms I stayed in.. something went wrong... blinds wouldn't close... sound on the TV wouldn't work...etc... and it's only been open a few months!

Very well staffed at the front desk, and all seem friendly and competent... There were some minor problems with receiving mail and missing items from my room (over zealous housemaid?!) and the final bill was paid to the wrong credit card (even though I told them exactly which one to use!), and charging us for parking when it was included (which is bloody expensive!). Bar staff however are a little rude.. and seem annoyed to be working there! Maybe it's the OVERPRICED drinks and food that they're embarrassed to be serving?! Way too pricey for what the bar is.

The rooftop bar and pool is lovely.. but closed from September on wards - so don't expect to be able to access it through Autumn and winter (Sep to April?!!!). I thought this was really crazy... one day, it was 25 degrees outside (Celsius) and the pool and bar were closed... CRAZY!

Again, the Restaurant, Flor De Lis was good, but overpriced and nothing to write home about. Service was OK.

So all in all, it was a good hotel, definitely needs refining and maybe some consideration about the costing in the bars and opening of the roof area on sunny days? Get rid of those awful knives and forks, and retrain the bar staff.... So really I guess what I'm saying is that the hotel is overpriced for what it is and compared to others in Lisbon, needs work.

The elevators are great though... whoooosh.

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 104Weannie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London, United Kingdom
Level Contributor
10 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed 5 November 2013 via mobile

Great hotel, epic enough for the title not to go amiss. Great service, attentive staff, good restaurant and breakfast. Spacious rooms, enormous bathtub, mirror TV. All felt plush and reflected the hotels 5 star rating.

Stayed November 2013, travelled with friends
Helpful?
Thank Kris G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aachen, Germany
Level Contributor
61 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed 29 October 2013

We enjoyed a lot our stay in this hotel. The room (Deluxe) was big and very nicely decorated. It was a hot summer day, so we enjoyed the swimmingpool in the roof top and, for some real swimming, the larger one in the spa area. We also had dinner at the Flor de Lis restaurant, and the food was delicious!

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank JBacana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Lisboa Hotel

Property: EPIC SANA Lisboa Hotel
Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — EPIC SANA Lisboa Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more   less 
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