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“Amazing hotel with fantastic service”

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EPIC SANA Lisboa Hotel
Ranked #14 of 248 Hotels in Lisbon
Certificate of Excellence
Wetherby, United Kingdom
Level Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Amazing hotel with fantastic service”
Reviewed 22 April 2014

The service received at this hotel is probably the best I have received anywhere in the world...and I'm Sales Director of a hotel group so that is saying something!!

The hotel is in a great location - only a short stroll or €5 euro taxi ride from all the bars and restaurants. The rooms are spacious with excellent showers, the tv built into the mirror is a wow and I loved the electric black out blinds....the numerous light switches are a bit difficult to work out but if you press enough then you find the right one eventually! The roof top infinity pool and bar are out of this world...if only the sun had been shining! The breakfast buffet is amazing...what a fantastic choice and the freshly squeezed orange juice was delicious. However, it is the staff and service that really made our stay amazing...when we arrived we had just left another Sana Hotel - the Sana Myriad and we planned on using the Spa for the afternoon. However, the Spa was out of order so they were transferring guests back to the Myriad to make use of the Spa there...all very annoying. However, as an apology the hotel arranged a bottle of sparkling wine and a fresh fruit platter and the waitress was so apologetic for our inconvenience...then we arrived back to find that a little chocolate easter egg platter had been delivered and a plate of mini desserts....and to top it off a knock at the door revealed a waiter with a trolley of canapés and wine which they were giving guests free of charge.....all amazing.

I can't recommend this hotel or the Sana Group enough and if/when I go back to Lisbon this will definitely be my hotel of choice. Congratulations to everyone who works at this hotel for making it such a fantastic experience.

  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Tracey R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (207)
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English first
Singapore, Singapore
Level Contributor
25 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
Reviewed 19 April 2014 via mobile

At first, we had thought that the hotel was located in a suburban area with a meal nearby.
This was proven wrong when we got ourselves orientated with the area and the local map.
The rooms are of a good size, clean and modern. Pretty unexpected especially in Europe. The TV screen was actually built-in, encased by a glass panel. .. pretty sleek! *impressive!*
The room also came with a Nespresso machine. A sizeable bathroom added more plus points to the room!
Service was good and attentive.
A 10min walk leads you down to the main shopping street of Lisbon... with luxury brands lining up both sides of the road (think Champs Elysee minus the crowd).
If shopping is not your thing, a nearby meal will pretty much satisfy your needs.
The hotel only haa a cafe and a lounge. If you are looking for food nearby, there's not much choice other than the mall and some 2 Italian restaurants down the street.
The concierge provides some good recommendation and csb rides are pretty affordable.

Stayed April 2014, travelled on business
Helpful?
Thank tiburon17
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kirkby Lonsdale, United Kingdom
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 18 April 2014

We had a wonderful stay at The Epic Sana & cannot fault it at all. The staff were excellent, in particular, Renato, who worked in the restaurant in the evening. We had the tasting menu one evening & as I am vegetarian, they came up with a fantastic alternative to the main menu. The breakfast was superb - a huge choice of fruits, meats, cheese, breads, pastries etc.. The hotel was very clean & our room was just like the pictures on their website. Loved the shower!
We would definitely recommend a stay here - 10/10.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Kirkby2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
wirral
Level Contributor
154 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
Reviewed 7 April 2014

We had read the very positive comments about the hotel on TripAdvisor before booking and it certainly justified all of the excellent comments. It's a great place to explore the City from, handy for the airport bus and if you purchase the bus/tram/underground/furnicular etc., ticket from Marques de Pombal station, priced at 6 euros a day each, it is easy to go all around the City and further afield if you wish. We stayed from the 26th to 31st March and occupied a room on the 7th floor with great views to the river. The public areas are very modern and welcoming, we drank in the hotel bar and enjoyed the music provided by the resident pianist. The breakfast provides a great start to the day with a choice to suit everyone, the staff are friendly and attentive. The Spa and pool is excellent and we finished each day with a dip in the pool and a spell in the sauna to dispel the fatigue of tramping around the sights of Lisbon. There are a number of eateries in the nearby shopping centre and City centre but we also enjoyed a meal in the dining room where the set "wine menu" offers a number of dishes with an accompanying wine for each course, together with information about each wine from very knowledgeable staff. Sadly, given the time of year, the rooftop pool and bar were not open but we went up to view it and it must be fabulous in the summer. We would certainly recommend the hotel and would hope to return. The hotel is just one year old and I'm sure its reputation will steadily build over time. The room we had was superb and well equipped and the bed extremely comfortable. All the staff impressed, from the front desk staff to the maids, all were extremely friendly and couldn't do enough. We were there for our wedding anniversary and had notified the hotel in advance and requested an upper floor room. The hotel fulfilled our request and complimented us upon our anniversary upon arrival. Many thanks to all concerned for a great five days!

Room Tip: Request an upper floor and river view room.
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  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PandFB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Miami, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 4 April 2014 via mobile

The quality of serviced received was of 5 star with every employee being attentive to your needs. My wife and I tried the spa service and couldn't stop raving about the massage. The rooms are modern and spacious. One of the best and newest hotel in Lisbon - Great place!

Stayed April 2014, travelled as a couple
Helpful?
4 Thank omorel4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level Contributor
30 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 3 April 2014

Stayed here on business for 2 nights. Thoroughly impressed with every aspect of the hotel. Everything ran smoothly and room was impressive. Had dinner in the restaurant and the staff there were really lovely and made it a very pleasant experience. Would have no hesitation in recommending and would stay here if returned to Lisbon.

Stayed April 2014, travelled on business
Helpful?
Thank Niamhie001
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
4 reviews
Reviewed 28 March 2014

I stayed at the Epic Sana Lisboa to attend a conference recently and turned out to be an unforgettable experience.First class attention to detail since I checked in with my wife.The staff are friendlier and more helpful than most in the major five star hotels and you can feel it anywhere you are in the hotel.The premises are ultra modern and impressive.Breakfast buffet is very rich, tasty and eye catching.I enjoyed staying at the hotel as much I enjoyed the sightseeing experience in Lisbon .

  • Stayed March 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fjurdi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Lisboa Hotel

Property: EPIC SANA Lisboa Hotel
Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #14 of 248 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:5 star — EPIC SANA Lisboa Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more   less 
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