The service received at this hotel is probably the best I have received anywhere in the world...and I'm Sales Director of a hotel group so that is saying something!!
The hotel is in a great location - only a short stroll or €5 euro taxi ride from all the bars and restaurants. The rooms are spacious with excellent showers, the tv built into the mirror is a wow and I loved the electric black out blinds....the numerous light switches are a bit difficult to work out but if you press enough then you find the right one eventually! The roof top infinity pool and bar are out of this world...if only the sun had been shining! The breakfast buffet is amazing...what a fantastic choice and the freshly squeezed orange juice was delicious. However, it is the staff and service that really made our stay amazing...when we arrived we had just left another Sana Hotel - the Sana Myriad and we planned on using the Spa for the afternoon. However, the Spa was out of order so they were transferring guests back to the Myriad to make use of the Spa there...all very annoying. However, as an apology the hotel arranged a bottle of sparkling wine and a fresh fruit platter and the waitress was so apologetic for our inconvenience...then we arrived back to find that a little chocolate easter egg platter had been delivered and a plate of mini desserts....and to top it off a knock at the door revealed a waiter with a trolley of canapés and wine which they were giving guests free of charge.....all amazing.
I can't recommend this hotel or the Sana Group enough and if/when I go back to Lisbon this will definitely be my hotel of choice. Congratulations to everyone who works at this hotel for making it such a fantastic experience.
- Official Description (provided by the hotel):
- Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more less
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