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“Excellent”

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EPIC SANA Lisboa Hotel
Ranked #16 of 251 Hotels in Lisbon
Certificate of Excellence
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Excellent”
Reviewed 17 July 2014 via mobile

This is honestly the best hotel I have ever stayed in! The room facilities are fantastic, the pool and loungers are amazing and the staff are so kind and always go the extra mile. I will definitely be staying here again.

Stayed July 2014, travelled with friends
Helpful?
1 Thank Hannah C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (223)
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Vancouver, Canada
Level 1 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 15 July 2014

Ok. I booked this hotel through my EasyJet booking as it had some good reviews so my expectations were moderate. Turned out to be a really great hotel. Luxuious...spotless...tasteful...modern...and so new you it still had that "new hotel smell"! Rooms were bright, well appointed and clean. As with many new hotels which try to maximize natural light, there was frosted glass for the WC and shower stall with no door to the bathroom. This was slightly problematic for privacy...so make sure your relationship is solid before booking this hotel. Breakfast was extensive and delicious, hot food, cold choices, fruit and fresh juice. We did try the hotel for dinner one night. It was as good as any Michelin starred restaurant as we have been too with attentive and unhurried service. It was also pricey €300 for a family of four with 2 glasses of wine. The hotel is not central and is a 15 minute walk or €5 - €7 (depending on the time if day). If you do a lot of walking on city vacations as we do...the walk to central Lisbon at the beginning of the day was fine...after walking 10km+ by the end of the day the uphill 3km walk back to the hotel into the sun looked like a marathon...so walk out, taxi back. We used the rooftop pool which is lovely and has lovely views. It is only waist high so not really swimming but more paddling around. Clearly the lounge chairs were more inviting as we were the only people in the pool as other guests were in sun loungers. Also you should definitely go to the rooftop deck at night and have a nice rest amongst the stars. Service was generally ok. Mostly above average (restaurant, housekeeping) with some below average (front desk). All in all was a really nice stay and we would stay here again.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
2 Thank bpd4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London
Level 3 Contributor
12 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 14 July 2014

Recently attended a conference in Lisbon and was very impressed by the Hotel, the Epic Sana is a very modern hotel with excellent in room facilities! It's a great location and hotel for a conference but still has great options for the leisure traveller, the roof top pool and bar are superb, the spa and indoor pool also. Well worth a try if you are heading to Lisbon!

  • Stayed July 2014, travelled on business
    • Location
    • Sleep Quality
    • Service
Helpful?
1 Thank blueman102
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Dublin, Ireland
Level 2 Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 14 July 2014

The service in the hotel was not 5 star standard. I returned to my room one day to find the door wide open. I twice asked reception to explain who had been in my room and though I was told that they would check the security log and let me know, they never did. Nothing was taken from the room (all valuables were in teh safe) but their attitude was extremely disappointing and would make me reluctant to stay here as a solo traveller. The (male) bar staff by the pool were very slow to bring food/drinks and at times were quite rude. For some reason, the female staff were much better. More than once my group ordered taxis for meetings in the city which the porters then gave to other guests and we were forced to wait for another. The hotel itself was very nice, particularly the pool area but the staff let themselves down. In general the food & drink was a bit overpriced but the buffet breakfast was excellent. The wi-fi was very patchy by the pool. The rooms were very comfortable but don't offer particularly nice views. I would ask for a room on a higher floor. The shower/toilet in the bedrooms have clear/frosted glass rather than traditional doors which was not ideal.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SlaterAC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Essex, UK
Level 4 Contributor
41 reviews
34 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed 11 July 2014

I loved this hotel: the food, the rooms, the rooftop pool, the spa area, the indoor pool... this place is serious value for money and I felt the 5* experience ALL the way.
The staff were kind enough to give us an early check-in and late check-out: all at no extra cost.

Bear in mind, the hotel is quite a walk from the city centre but cabs are cheap and I would love to re-visit this hotel next time I'm in Lisbon.

  • Stayed July 2014, travelled with friends
    • Sleep Quality
    • Rooms
    • Service
Helpful?
2 Thank Sairah79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
toronto
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 10 July 2014

All the reviews I read before selecting this hotel were bang on. Exceeded our expectations and we have travelled quite extensively. Beautiful room, great breakfast, lovely spa services, infinity pool and many extra special touches. Location is not in the city core but taxis are inexpensive and this place is worth it. A five star hotel and a reasonable price. Overall amazing experience!!

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank debbie c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bournemouth, United Kingdom
Level 4 Contributor
28 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 10 July 2014 via mobile

A modern 'luxury contemporary' hotel. All very efficient and clean, the room opens up as you enter your key card (curtains open, TV comes on, etc.). The best feature is the roof top pool and bar. Very nice indeed. Food was good both breakfast and lunch, and service excellent from friendly attentive staff.

Stayed July 2014
Helpful?
1 Thank mattgen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about EPIC SANA Lisboa Hotel

Property: EPIC SANA Lisboa Hotel
Address: Av. Engenheiro Duarte Pacheco 15, Lisbon 1070-100, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #16 of 251 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:5 star — EPIC SANA Lisboa Hotel 5*
Number of rooms: 311
Official Description (provided by the hotel):
Boasting a prime strategic location in Lisbon, in Amoreiras, a short distance from Marquês de Pombal and Avenida da Liberdade, the EPIC SANA Lisboa Hotel offers 311 bedrooms of various types. The comfort of its rooms and a service which is personalised down to the last detail make this Hotel the ideal place to stay when visiting the capital, whether on business or on holiday. The hotel facilities include 2 restaurants with different concepts: the Scale Lobby Bar and, on top of the Hotel, the Up Scale Bar with its infinity pool crown the EPIC SANA Lisboa Hotel. For meetings and events the EPIC SANA Lisboa Hotel has 1760 m2 divided into 13 meeting rooms that are able to host events of up to 1300 people. ... more   less 
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