We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Outstanding customer service”
Review of Olissippo Saldanha

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Olissippo Saldanha
Ranked #39 of 248 Hotels in Lisbon
Certificate of Excellence
Rockville, Maryland
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
“Outstanding customer service”
Reviewed 22 July 2014

This is my first trip advisor review and Im doing this because this is the best way to show my appreciation to the outstanding customer service provided by Ricardo, the front office manager and his team, specially Celia, David and Inez. Special thanks to Sergio for the upgrade on our last night.

My husband and I stayed here for a total of 6 nights. Months before our arrival I have been communicating with the Olissippo staff by email and I was impressed with their quick and helpful response. On day of our arrival , we were allowed to check-in our bags before noon time, and with Celia's help, got picked up at 2:00 for our first guided tour-classic Lisbon(great intro to the city).

Room was close to the website photos, comfortable bed, modern bathroom shower, good AC, shades and windows one opens/closes via switch.

Throughout the stay, all of our questions and requests were answered satisfactorily and professionally. Ricardo said that he "treats customers like family" and I felt it (at least as a family member he likes).

Hotel is very convenient to bus and metro stops, supermarket, mall (the food court had good selection), and reasonably priced restaurants.

We are planning to return to Portugal and hope that Olissippo Saldanha will have the same level of customer service.

Tip--remember to have the exact address handy when you take a taxi--Olissippo Saldanha being only a year old, we had a bit of difficulty asking taxi drivers and locals how to get there.

  • Stayed July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
Helpful?
1 Thank cgehlhar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliveira_David, Gerente geral at Olissippo Saldanha, responded to this review, 4 November 2014
Thank you very much for such a wonderful review. It is very rewarding to read such nice comments and we hope to welcome you back on you next stay in Lisbon! Kindest regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

633 reviews from our community

Traveller rating
    377
    217
    30
    7
    2
See reviews for
80
387
20
35
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (62)
Date | Rating
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Geneva, Switzerland
Level Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 15 July 2014

My husband and I stayed at this hotel for one week. The room is big enough that we felt comfortable. Although this hotel is not near popular tourist center, it is close to Saldanha metro station and supermarket! WIFI is good, but we had to enter the password each time. Breakfast was provided similarly when we stayed and didn't have many choices. There were three or four kinds of fruit I could eat, but lack of salad.

  • Stayed July 2014, travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank DaFuLai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 13 July 2014

We stayed here for one night in July - the night before our flight home. The hotel is modern, clean and airy. The staff were very pleasant and helpful. The location is not exactly in a tourisy area - more of a business location so we found ourselves taking taxis everywhere.

  • Stayed July 2014, travelled as a couple
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Stkurtz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Denmark
Level Contributor
6 reviews
Reviewed 10 July 2014

The hotel is close to everything. It is placed in a nice calm neighborhood, but still you can just walk a few minutes away from the front door and you'll find yourself right beside restaurants, shopping and the metro.
The room was good and clean as expected and is supplied with everything you'd need.
The staff was really nice and friendly and helped us finding the easiest and best way around the city.
Breakfast is okai, not significantly overwhelming, but it offers a small variety of bread, fruit and dairy products. The hotel also has a nice bar with television in the lobby.

  • Stayed May 2014, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Helpful?
Thank Casper K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level Contributor
58 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed 9 July 2014 via mobile

The hotel is perfectly located less than 100 meters from the metro entrance - Saldanha. See later for more.
The rooms are excellent in every way. The bathroom is great. The staff are very friendly and helpful - you'd think this is a family run hotel. Cannot recommend highly enough. Excellent.

The metro has many exits. If you take the wrong ones you will walk for many hundreds of meters. You need the one called av praia da vitoria - which is accessible only from a specific level in the Saldanha station - I think its the 1st level down.

The station after saldanha is called sebastio. It has a great department store/ Centre called El Corte Inglese (?)- it has a great laundry on the 4 th level down and fantastic affordable food options.

The lady at the prepared food counter will gladly warm up your choice and you can take it to the food court to eat. A beer from the tappas bar (you'll see it) can be taken to your table. Excellent food! ! Very affordable. Mix with the locals. They're all very helpful and lovely.

Stayed July 2014, travelled as a couple
Helpful?
Thank MichaelZZZ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Oliveira_David, Gerente geral at Olissippo Saldanha, responded to this review, 4 November 2014
Many thanks for your review. It is a pleasure to read that you felt like the hotel was managed by a family because that is exactly the service we try to provide our guests with. We hope to see you back in the future. Best regards from Lisbon!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 6 July 2014 via mobile

My wife and me spent a few days in Lisbon and stayed at Olissipo Saldanha. Very modern, clean and comfortable lodge. Not very close to the city center but next to Saldanha subway station wich take you to the classic lisbon in just few minutes.
The neighbourhood is a pleasant quiet and safe zone.
Big rooms with great natural light.
Take advise that if you go with your car it won't enter the hotel parking unless below 4,30 meters long (automatic car elevator).
Our personal note: 8.5/10

Helpful?
Thank Rafael L
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
Oliveira_David, Gerente geral at Olissippo Saldanha, responded to this review, 4 November 2014
Thank you very much for your comments! We are happy to read that you enjoyed Lisbon and our hotel. Kind regards!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Royal Tunbridge Wells, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 3 July 2014

We've just returned from a four-night city break at the Olissippo Saldanha in Lisbon. The hotel is very close to Saldanha metro station and it's an easy 15-minute journey to get to the main tourist areas of Lisbon by tube or by bus.
It's also very convenient for the airport, which is less than 30 minutes away in the other direction by tube or bus.
Our room was spotless and the breakfast buffet was good, if unspectacular.
There's a supermarket nearby, plus several restaurants within a few hundred metres of the hotel. It's also worth walking to the Versailles cafe (one of the best known historic cafes in Lisbon), for a coffee and some excellent pastries!
This hotel is very good value for money and the staff were friendly and helpful.

  • Stayed June 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Dan_and_Jane2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Lisbon hotels
EVOLUTION Lisboa Hotel
#35 of 248 in Lisbon
4.5 of 5 bubbles 610 reviews
HF Fenix Music
#28 of 248 in Lisbon
4.5 of 5 bubbles 855 reviews
Show Prices
Show Prices
Show Prices
Vincci Liberdade
#20 of 248 in Lisbon
4.5 of 5 bubbles 512 reviews
Baixa, Rossio & Restauradores
My Story Hotel Ouro
My Story Hotel Ouro
#29 of 248 in Lisbon
4.5 of 5 bubbles 833 reviews
Jupiter Lisboa Hotel
#38 of 248 in Lisbon
4.5 of 5 bubbles 1,100 reviews
Show Prices
Show Prices
Show Prices

Been to Olissippo Saldanha? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Olissippo Saldanha

Property: Olissippo Saldanha
Address: Avenida Praia da Vitoria 30 | Arroios, Lisbon 1000-248, Portugal
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
Ranked #39 of 248 Hotels in Lisbon
Price Range (Based on Average Rates): £
Hotel Class:4 star — Olissippo Saldanha 4*
Number of rooms: 49
Official Description (provided by the hotel):
Next to the square of the same name, the Olissippo Saldanha is located at Avenida Praia da Vitória nº30, very close to a modern business center, just 1,3 km from the Marquês de Pombal, 3,5 km from Bairro Alto and 5,5 km from Lisbon International Airport. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, LoveHolidays, Hotels.com, Priceline, Ebookers, Odigeo, TripOnline SA, Traveltool, S.L.U., HRS, Cancelon, Evoline ltd and HotelQuickly so you can book your Olissippo Saldanha reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing