This is my first trip advisor review and Im doing this because this is the best way to show my appreciation to the outstanding customer service provided by Ricardo, the front office manager and his team, specially Celia, David and Inez. Special thanks to Sergio for the upgrade on our last night.
My husband and I stayed here for a total of 6 nights. Months before our arrival I have been communicating with the Olissippo staff by email and I was impressed with their quick and helpful response. On day of our arrival , we were allowed to check-in our bags before noon time, and with Celia's help, got picked up at 2:00 for our first guided tour-classic Lisbon(great intro to the city).
Room was close to the website photos, comfortable bed, modern bathroom shower, good AC, shades and windows one opens/closes via switch.
Throughout the stay, all of our questions and requests were answered satisfactorily and professionally. Ricardo said that he "treats customers like family" and I felt it (at least as a family member he likes).
Hotel is very convenient to bus and metro stops, supermarket, mall (the food court had good selection), and reasonably priced restaurants.
We are planning to return to Portugal and hope that Olissippo Saldanha will have the same level of customer service.
Tip--remember to have the exact address handy when you take a taxi--Olissippo Saldanha being only a year old, we had a bit of difficulty asking taxi drivers and locals how to get there.
- Official Description (provided by the hotel):
- Next to the square of the same name, the Olissippo Saldanha is located at Avenida Praia da Vitória nº30, very close to a modern business center, just 1,3 km from the Marquês de Pombal, 3,5 km from Bairro Alto and 5,5 km from Lisbon International Airport. ... more less
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