We stayed in this hotel when it was just 20 days old, expecting all sorts of teething problems but there were none. It is in a fantastic location in the centre of Lisbon, where everything is within walking distance. We did not realise that you could not drive up to the hotel, you can only do this if you arrive early in the morning. After that, the restaurant tables and chairs all come out and the street is pedestrianised for the rest of the day. We phoned the hotel and Pedro, the very friendly concierge, ran out to meet us and accompanied us to the parking garage close by.
Mariana, the receptionist, gave us a warm welcome and we were shown to a room with twin beds. We requested a double and it was changed within minutes. The mattress and pillows were very comfortable. Gowns and slippers are provided in all rooms, as well as Nespresso coffee and a complimentary mini-bar. Wi-Fi is also free and easy to connect to. The room was very spacious with a desk for working, with European, English and US plugs.
On our pillows were 2 little chocolates and a welcome note, a lovely touch. I have stayed in many 4 and 5 star hotels in the past year or two and have been surprised and disappointed to see that the 5 star hotels no longer carry on this tradition and it is the 4-star hotels, like Santa Justa, who seem to be going the extra mile for guests. We were very impressed to see that when we returned from dinner, there was a small bottle of port with 2 glasses and pasteis da natas waiting for us.
Breakfast was excellent and caters well for anyone wanting a health, continental or a full English breakfast.
The owners of this hotel and their staff have gone out of their way to create a good impression and attract guests and they have got it right. We had another favourite 4-star boutique hotel in Lisbon but will definitely return to this one.
- Official Description (provided by the hotel):
- Santa Justa HotelDesign Boutique 4 stars Hotel located in the commercial and financial center of Lisbon A Baixa. Also located in the surroundings of one of the most famous monuments in the city the “Elevador de Santa Justa”.Its excellent location between Praçca do Rossio , Chiado and Praçca do Comércio, allows Santa Justa Hotel to offer its guests the best shopping and cultural attractions.Besides the surroundings tranquility, courtesy, elegance and comfort are the charm and grandeur of the Santa Justa Hotel. Enjoy the light, enjoy the history, enjoy Lisbon, enjoy Santa Justa Hotel. ... more less
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