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“Perfect”

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TRYP Lisboa Aeroporto Hotel
Ranked #67 of 255 Hotels in Lisbon
Certificate of Excellence
Reviewed 29 March 2014

This is a convenient hotel for people that need to catch early flights. For people that want to travel and visit Lisbon theres better and inexpensive options. The rooms were perfect and very well decorated.

Stayed: March 2014, travelled on business
1  Thank invocator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

Thank you very much for your positive comment!

We are truly happy to know that our service has pleased you and we expect your visit very soon.

Fabiana Cristóvão – Guest Experience Manager

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880 - 886 of 2,005 reviews

Reviewed 21 March 2014

New hotel with great design, modern yet comfy.
Great location, next to the airport, which is good for me, since my wife is Portuguese and I travel a lot to Lisbon.
As a man who built is own company, and believes that every employee should be respected, I felt very disappointed with a particular situation. My wife and I heard a noise on the hallway and went to see what was goin' on. We saw a woman, that I can't imagine why, but should have a high position in the hotel, yelling to a crying maid...
She was definately surprised when she saw us, probably thinking there was no one in the rooms nearby. The name tag said Izabel Alvarez.
Very unprofessional and rude.
I had never witnessed this kind of behavior before.
Made me feel uncomfortable. Wanted to report, but my wife said that if she has that position, the hotel doesn't care.

Room Tip: One receptionist kindly told me that i had the chance to swich to a premium room with an additional...
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  • Stayed: March 2014, travelled on business
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2  Thank New G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, General Manager at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 31 March 2014

Dear Guest,

Thank you very much for taking time to write the review and report what happened.

Please note that employee abuse, lack of respect between collegues ( doesn't matter which position a person have in our Hotel ) have stricly zero tolerance.

That said I spoke personally with the room attendant and she said that she was frustrated since a couple of collegues from the other shift left everything disorganized and on top of that she cut her hand - the general housekeeper was not repreending her but was upset because of the disorganization - and not with her ; she was indeed sobbing ( the maid ) because she had cut herself in the hand - she is fine now however.

I hope the rest of the stay was up to your expectations and I'm sorry that you left the Hotel with this impression - but please note that we take employee care and respect very serious, no matter what position held in the Hotel.

Best regards and once more thank you for your valuable feedback,

Gonçalo Proença
Assistant General Manager
TRYP LISBOA AEROPORTO
Rua C, Numero 2
Aeroporto Internacional de Lisboa
1749-125 Lisboa

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Reviewed 19 March 2014

New hotel, really close to the airport and the Oriente train stations.

Really Nice decor.

Friendly staff, fast check in and check out.

Free wifi

Magnetic key for the room ,it is not really easy to use.

  • Stayed: February 2014, travelled solo
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1  Thank Lubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

Thank you for sharing with us your opinion.

Our TRYP team would love to welcome you back again.

Fabiana Cristóvão – Guest Experience Manager

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Reviewed 14 March 2014

This is a very new and cool hotel. The rooms are clean and roomy, we stayed in a double for 79 euro including breakfast in March 2014. There was a strange humming noise, but we sleep with a little white noise anyway so did not bother us. Yes, it has a curtain that divides the bathroom from the room, but not a problem if you are with your family/spouse. The beds are super comfortable - on the soft but supportive side the way I like them, if you like a hard surface maybe not. Sound proof room. You can stroll your bags to the airport (over cobblestone mind you) which is about 125 yards away. Very convenient to drop off your wife and luggage, return your rental car, 3 minute walk back to the hotel, good night sleep, eat and walk to the airport!

Stayed: March 2014, travelled as a couple
1  Thank BiginOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

Thank you very much for your positive comment! We are very happy to hear your kind words.

Your happiness is our greatest source of motivation.

We would love to welcome you back again.

Fabiana Cristóvão – Guest Experience Manager

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Reviewed 12 March 2014

We had an early flight so we decided to try this new hotel. It was brand new, less than a week old.
The hotel is very modern, I loved the room decor!
The staff is still learning but they try to please their guests.
The restaurant was still not working good, very slow and overpriced. Over 1 hour till we got our meal!
The location is excellent if you want to be near the airport, but the walk between the hotel and the airport is not that nice... bumpy and hard to walk, specially with the luggage.
I loved the concept, but I think they still need to have lots of experience before knowing how to give a better service!

  • Stayed: January 2014, travelled as a couple
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Thank joanazul
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

Thank you for sharing with us your opinion, we will take it very serious.

Your comments will be surely noted and we hope to surprise you on your next trip to Lisbon.

We hope to be your first option when travelling to Lisbon.

Fabiana Cristóvão – Guest Experience Manager

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Reviewed 12 March 2014

I travel frequently to Lisbon but this was my first stay, (2 nights), at this hotel. It has only been open for 2 months. The hotel is in the modern "quirky" style, (bath in the middle of the bedroom, lights in strange places, room numbers on the floor, that sort of stuff) The staff are very helpful and keen to make a good impression. The hotel is a 2 minute walk from the main terminal and there is a shuttle bus. There is also an infinity pool but it's right next to the main access road. The only comment I will make is that the "desk" in the room is not at the correct height in relation to the chair and after about 20 minutes back ache starts but the internet is very fast.

Room Tip: Prepare to be surprised, not for modest couples.
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  • Stayed: March 2014, travelled on business
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Thank MikeN6450WT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

It was a pleasure to read your kind comments, which will be forwarded to our TRYP Team.

Thank you!

We look forward to your next visit to Lisbon. Don´t forget to contact us in advance.

Fabiana Cristóvão – Guest Experience Manager

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Reviewed 10 March 2014

I think everything has already been said about this hotel Not the place for a holiday, but good place to stay if you have a very early flight or get in late. Clean,modern comfortable hotel. The dining room has no atmosphere, the food wasn`t very good, or the service, but there was a small breakfast buffet for early departures, which was great. I had to go to terminal 2 so took a taxi which costs 7.50 Euros and takes less than 10 minutes. Everybody seemed to have trouble using the card key for the lift and to get into their rooms so maybe that should be changed ( like going back to old fashioned keys!!, what a hope. )

Room Tip: I don`t think it matters
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  • Stayed: February 2014, travelled with family
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1  Thank LaufenburgPots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at TRYP Lisboa Aeroporto Hotel, responded to this reviewResponded 6 March 2015

Thank you for sharing with us your opinion, we will take it very serious.

We do highly value our guests’ comments in order to constantly improve our quality of service we are striving to offer.

We hope that despite this inconvenience, our hotel and our TRYP team can welcome you back in the future.

Fabiana Cristóvão – Guest Experience Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about TRYP Lisboa Aeroporto Hotel

Address: Rua C 2, Lisbon 1749-125, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Santa Maria dos Olivais
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #67 of 255 Hotels in Lisbon
Price Range: £88 - £185 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — TRYP Lisboa Aeroporto Hotel 4*
Number of rooms: 168
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