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“Help when needed” 4 of 5 bubbles
Review of Tryp Lisboa Aeroporto

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Tryp Lisboa Aeroporto
Ranked #60 of 247 Hotels in Lisbon
Certificate of Excellence
Coimbra
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Help when needed”
4 of 5 bubbles Reviewed 7 April 2014

Our airline was hours late and then they lost our luggage we arrive on foot like lost orphan's late at night. Our welcome could not have been better. They found cosmetic and toilet items for us no problem. The restaurant almost near to closing time made us welcome with a lovely meal. After the 40 hours of travel hassle we found a home for a night. Thank you to the staff, who not only came to see if we were ok in the morning, but traced our lost luggage in the middle of the night.
Many thank Tryp, I should have rated you 5 stars, you have only been open a few weeks and some of the junior staff still have L Plates. Will certainly stay again, I love your location so close to the Airport, I promise to re-think the young staff once they gain a tad more experience.
Many thanks from to very elderly traveller,
Francis and Hanne

Room Tip: So near the airport, no flight noise.
See more room tips
  • Stayed April 2014, travelled as a couple
    • 4 of 5 bubbles
      Service
Helpful?
Thank FrankCoimbra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (133)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Czech first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Muenster, Germany
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 7 April 2014

Tryp Hotel Aeroporto in Lisbon is very well placed in walking distance (about 5 minutes slow walk) off the Lisbon airport terminal.
It is new (presumably not older than 3 years - as of 2014) and makes an excellent stay for people in need of a convenient bed before / after a flight. The price is not just low (compared to other places in Lisbon), but acceptable for people with the need of a good bed near the airport.
The only negative thing I want to mention is the slow and unprofessional service in the restaurant.

  • Stayed April 2014, travelled solo
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Rudolf S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Houston, Texas
Level Contributor
76 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 3 April 2014

You cannot beat the location especially if your flight is at 6 am or earlier; The hotel was good but the most surprising thing was breakfast. We did not expect it at 3:30 am. It had everything you normally get in this type of the hotels. It was a good start for the day.

  • Stayed April 2014, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank First_Advice
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at Tryp Lisboa Aeroporto, responded to this review, 14 March 2015
We are very happy to hear your kind words.

We truly hope this was an unforgettable experience to you and we expect to offer the best service on your next trip to Lisbon.

Fabiana Cristóvão – Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Miratejo
Level Contributor
275 reviews
146 hotel reviews
common_n_hotel_reviews_1bd8 144 helpful votes
5 of 5 bubbles Reviewed 29 March 2014 via mobile

This is a convenient hotel for people that need to catch early flights. For people that want to travel and visit Lisbon theres better and inexpensive options. The rooms were perfect and very well decorated.

Stayed March 2014, travelled on business
Helpful?
1 Thank invocator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at Tryp Lisboa Aeroporto, responded to this review, 6 March 2015
Thank you very much for your positive comment!

We are truly happy to know that our service has pleased you and we expect your visit very soon.

Fabiana Cristóvão – Guest Experience Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
West New York, New Jersey
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
3 of 5 bubbles Reviewed 21 March 2014

New hotel with great design, modern yet comfy.
Great location, next to the airport, which is good for me, since my wife is Portuguese and I travel a lot to Lisbon.
As a man who built is own company, and believes that every employee should be respected, I felt very disappointed with a particular situation. My wife and I heard a noise on the hallway and went to see what was goin' on. We saw a woman, that I can't imagine why, but should have a high position in the hotel, yelling to a crying maid...
She was definately surprised when she saw us, probably thinking there was no one in the rooms nearby. The name tag said Izabel Alvarez.
Very unprofessional and rude.
I had never witnessed this kind of behavior before.
Made me feel uncomfortable. Wanted to report, but my wife said that if she has that position, the hotel doesn't care.

Room Tip: One receptionist kindly told me that i had the chance to swich to a premium room with an additional...
See more room tips
  • Stayed March 2014, travelled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank New G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, General Manager at Tryp Lisboa Aeroporto, responded to this review, 31 March 2014
Dear Guest,

Thank you very much for taking time to write the review and report what happened.

Please note that employee abuse, lack of respect between collegues ( doesn't matter which position a person have in our Hotel ) have stricly zero tolerance.

That said I spoke personally with the room attendant and she said that she was frustrated since a couple of collegues from the other shift left everything disorganized and on top of that she cut her hand - the general housekeeper was not repreending her but was upset because of the disorganization - and not with her ; she was indeed sobbing ( the maid ) because she had cut herself in the hand - she is fine now however.

I hope the rest of the stay was up to your expectations and I'm sorry that you left the Hotel with this impression - but please note that we take employee care and respect very serious, no matter what position held in the Hotel.

Best regards and once more thank you for your valuable feedback,

Gonçalo Proença
Assistant General Manager
TRYP LISBOA AEROPORTO
Rua C, Numero 2
Aeroporto Internacional de Lisboa
1749-125 Lisboa
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Belo Horizonte
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed 19 March 2014

New hotel, really close to the airport and the Oriente train stations.

Really Nice decor.

Friendly staff, fast check in and check out.

Free wifi

Magnetic key for the room ,it is not really easy to use.

  • Stayed February 2014, travelled solo
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Lubb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at Tryp Lisboa Aeroporto, responded to this review, 6 March 2015
Thank you for sharing with us your opinion.

Our TRYP team would love to welcome you back again.

Fabiana Cristóvão – Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Cincinnati, Ohio
Level Contributor
26 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
5 of 5 bubbles Reviewed 14 March 2014 via mobile

This is a very new and cool hotel. The rooms are clean and roomy, we stayed in a double for 79 euro including breakfast in March 2014. There was a strange humming noise, but we sleep with a little white noise anyway so did not bother us. Yes, it has a curtain that divides the bathroom from the room, but not a problem if you are with your family/spouse. The beds are super comfortable - on the soft but supportive side the way I like them, if you like a hard surface maybe not. Sound proof room. You can stroll your bags to the airport (over cobblestone mind you) which is about 125 yards away. Very convenient to drop off your wife and luggage, return your rental car, 3 minute walk back to the hotel, good night sleep, eat and walk to the airport!

Stayed March 2014, travelled as a couple
Helpful?
1 Thank BiginOhio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TRYP LISBOA AER... H, Gerente de relações com clientes at Tryp Lisboa Aeroporto, responded to this review, 6 March 2015
Thank you very much for your positive comment! We are very happy to hear your kind words.

Your happiness is our greatest source of motivation.

We would love to welcome you back again.

Fabiana Cristóvão – Guest Experience Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Tryp Lisboa Aeroporto

Property: Tryp Lisboa Aeroporto
Address: Aeroporto Internacional de Lisboa | Rua C No. 2, Lisbon 1749-125, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon > Santa Maria dos Olivais
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #60 of 247 Hotels in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:3 star — Tryp Lisboa Aeroporto 3*
Number of rooms: 168
Reservation Options:
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