I tried to stay again on this hotel, just because of it's location and views, to see the new year's eve fireworks. I made a reservation almost a month ago, and stated specifically on my reservation a comment about the room(s) I wanted, for the best views. I left also my contacts (mail and phone), so if they had any problem, they could contact me. My comments were completely ignored, until the moment they gave me the key for another room, on a very different location as I asked. Then they said that all the rooms on the floor I asked where already given to others that arrived earlier.
I stayed on dozens of hotels, and anywhere, if I make some special request that cannot be fulfilled, I am contacted asap from the hotels. Seems that here, they don't care about customers.
So, I made a formal complaint on the hotel, and left, to never come back again...
So, if you want to stay in the area, there are other options around the same price tag, and where you are "respected"... I can recommend Hotel Olisipo, Hotel Tryp Oriente, and Hotel Tivoli Oriente... I have been already in all three, and was treated far better!More