I stayed here for one evening during a business trip to Lisbon. From the outside, it looks more of a historic hotel than a modern one, but that changes when you enter the main lobby.
NOTE -- there are stairs leading down to the main lobby (about 6) and there is a small lift to the left of the entry way. However, there are no bellmen to assist you with your luggage (at least the evening I arrived and the morning I departed). Having just come off of foot surgery, the stairs were a little challenging. The front desk clerk assisted me when I was checking in, but when I departed the next morning, no such luck since the clerks were busy with other guests.
I guess for 4-star hotel, I was expecting bellmen.
Check in was smooth and quick. My room was on the 7th floor near the elevator. Like many European hotels, the lights are motion-activated to conserve energy, although it can be a little disconcerting to step off the elevator into near darkness.
The room itself was a standard-sized room for a European hotel. The bed was comfortable and, what I really liked was that each nightstand had an outlet. For a business traveler with lots of peripherals to plug in and recharge, this was especially nice. The desk area was small but functional, and there was an outlet close to it.
The bedding was comfortable although I could have used a few more pillows. The bathroom was clean and well lit. The amenities nice as well -- including a toothbrush kit. There was also an additional outlet in the bathroom besides the one for an electric shaver. I didn't notice any mold or cracks in the vanity or tub.
There were no washcloths or bidet towels, and the holder for the toilet paper was loose. I didn't call down for washcloths or bidet towels because I was only there for one night, but it was a disappointing oversight from housekeeping.
My biggest issue came in the morning, while I was trying to get ready. Apparently, if you are inactive for a while and your key is still in the "power" switch, the electricity shuts off in the room. I woke up once to find the AC off, which made the room stuffy. Yet in the morning, when I went to turn things on, the circuit breaker flipped. At least the room had the breakers in an easily accessible part. It took about 10 minutes before I got things working again. When I mentioned it while checking out, I was dismissed as an American who didn't know how the European hotels worked.
As noted by other reviewers, the wireless internet access is spotty. I wasn't given the codes when I checked in, so I had to go downstairs for them (my hearing is poor so calling for them over the phones would have been too frustrating). I was able to get on to some sites, but not on others. It frequently timed out. As a business traveler, this was frustrating since I was trying to do emails, etc. I was surprised that the codes were not offered when I checked in.
There is a "business center" in the lobby, which are two computers.
I had dinner and breakfast at the hotel restaurant, mostly because I was too tired from my flights to venture elsewhere. The three-course dinner was very reasonably priced at 20 euros excluding wine. The meal was very good and the service was good as well. Then again, I was the only person in the restaurant. However, I was there at 8 PM, which is an early dining time in the city.
Breakfast was kind of disappointing in the selections that were offered. There was a decent selection of fresh fruit, but the potato gratin was served cold and the scrambled eggs looked very wet. The staff was constantly refreshing the breads and pastries since those were the most popular. The orange juice I had was, while fresh, watery as if they had diluted the freshly squeezed juice. The breakfast was included in my room rate but listed as 17 euros. I would take your 17 euros elsewhere.
Overall, it was a nice stay for just a single night. A few minor things, but overall pleasant.
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- Also Known As:
- Zenit Lisboa Hotel Lisbon
- Zenit Lisboa Lisbon