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Heritage Avenida Liberdade Hotel
Ranked #3 of 255 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Reviewed 30 July 2013

We travelled through Barcelona and Portugal and this hotel was the last one we stayed in. We were really lucky with our hotels during this trip and we didn't think that this hotel will be better than the others that we were at...but this hotel surpassed our expectations and ended our trip on a positive note...

First of all, the hotel is located on a quiet, high end street and quite close to the main shopping area. The hotel itself is beautiful and very accommodating. We were travelling with another couple so they put us in two rooms side by side with a common entrance so we felt as if we were in a self contained apartment...Great start.

The rooms were quite big and spacious. Beautiful bathroom and luxurious bath products..Molton Brown...The hotel had a library/internet room with 2 super fast computers and printer. There was a quaint little indoor pool next to the gym in the basement level. The hotel also provided free porto in their lobby as well as a tea area for complimentary teas whenever you wanted....THIS was a deal breaker for us...it was great to come down to the lobby, have a drink and go off for dinner...It's the small details like this that make all the difference.

Andrew, the receptionist/concierge was a true gentleman. He was so helpful in advising which restaurants to go to and he would even call to make reservations. He is a huge asset to this hotel and he is one of the reasons that we would go back or refer this hotel to our friends....The young lady who works the evening shift was extremely gracious as well...

All in all, clean, hospitable, well priced hotel...would surely recommend this to everyone!

  • Stayed: July 2013, travelled as a couple
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2  Thank montrealguys4651
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Reviewed 29 July 2013

Our Initial choice was the Britannia but they were already booked fully for two of our proposed nights.They offered us their sister hotel, the Heritage, which in retrospect probably turned out to be the better choice as it was more centrally located and it was particularly close to the Tourist Information Centre and the Hard Rock Cafe which seemed to be a major pick up/drop off point for many of the organised tours. We cannot comment on the small pool and spa as we did not use them but it all looked very clean and had 24 hour access for residents.

Our room although a loft conversion was very skilfully done offering lots of space and included a chaise lounge and writing table. The bathroom was equally large and had a good power shower with Molton Brown products and ample towels, not to mention bath robes and slippers.

Breakfast was fine with enough choice of hot and cold food but we found both the smoked salmon and scrambled eggs a little too salty for our taste and limited ourselves to the excellent fruits, cereals, breads and yogurts available. The staff were unfailingly polite and helpful and our special thanks to Patricia, Joao and Andrew for making our stay so memorable. We particularly liked the Library with its books, magazines and Apple I-Mac internet computer and printer and the free daily treats of port, tea and small cakes.

The Heritage is ideally situated for almost everything Lisbon has to offer from easy access by Aerobus from the Airport to designer shopping, a myriad of eating places and for those who find Fado hard going, the excellent jazz and blues singers who perform nightly at the cafes along the Avenue Liberade a very pleasant alternative, not to mention the rock bands who perform at the Hard Rock at weekends. We found the Portugese people very friendly and charming and it genuinely seemed a place where all the locals and those from their many colonies co-existed happily. Sintra and Cascais were good day trips from Lisbon for a fairy tale and beach experience. Lisbon generally seemed a very safe place even late at night despite the presence of a significant number of rough sleepers and beggars, most were non-agressive though occasionally persistent. Costs of eating out and transport including taxis seemed very reasonable in Lisbon compared to other European capitals and we intend to fully explore other parts of this lovely country on future visits.

Room Tip: We were in Room 62 on the Top floor which affords a good view of the Castle and the surrounding area...
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  • Stayed: July 2013, travelled as a couple
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2  Thank indigo242
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

From the begining untill we check-out, this hotel was the best we stayed, in this trip to Europe.
the room was spacious, very well equipped, the bed was comfortable,and everything was very clean.
The staff were able to assist us with any of our questions, good restaurant recomendations, smart ideas to visit this lovely city.
Breakfast was lovely and there was a lot of variety.
The free tea/coffee with cookies is a very nice touch.
We highly recomend it, and we will came back next year.... Just wait for us. Keep the good work!

Room Tip: rooms to the back, best view
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  • Stayed: July 2013, travelled as a couple
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1  Thank madmaxsamuel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 July 2013

Have just left this lovely hotel where we stayed for 3 nights. This was part of our 6 week tour of Portugal and Spain. We had a requested a high floor room with a view of the castle and when we checked in we were on floor 2 and at the front of the hotel! Total opposite to what we had requested. We decided to check the room out and it was lovely! Apart from the beds being 2 singles together and a very small shower enclousure we had no complaints. Location very central.Nice free secure carpark a short walk away. Small pool which we didnt use so cant really comment, but open 24 hrs. We overlooked the Avenue but the windows kept out noise. We had a little balcony which was lovely.
We did ask for a recomendation for a Fado restaurant which turned out to be awful, we fed this back to the hotel who were apologectic and compensated us with a bottle of port as they felt partly responsible. Breakfast ok. Enjoyed the complimentary port and tea. Also lovely toletries.
But as our title says, the best thing about this hotel are its staff.

  • Stayed: July 2013, travelled as a couple
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2  Thank addicted-to-travel60
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageLisbon, General Manager at Heritage Avenida Liberdade Hotel, responded to this reviewResponded 23 July 2013

Dear Guest,
Thank you very much for sharing your comments following your recent stay with us. We are glad that in general you enjoyed your stay and specially our staff.
We are very sorry that you experienced some issues with your reservation . It is recommended that special requests are asked directly to the Hotel and we will do our best to meet them.
We will keep on working to improve our service all the time.
We look forward to welcoming you in the future and offer you a totally satisfactory stay.
Yours sincerely,
Diogo Laranjo
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 20 July 2013

Beautiful hotel in a perfect central location, only a few minutes walk from Rossio square. We caught the airbus from the airport which took about 25 minutes and dropped us really near the hotel. We only had to wait about 15 minutes to get into our room which was a lovely surprise as we arrived quite early at 11.30am and thought we would just have to drop our bags and come back later. Our room was immaculate and perfectly cool after a long days sightseeing in the heat. We loved the extensive selection of teas on offer at the complimentary tea bar and a glass of the complimentary muscat or port was also very well received! Would definitely return here if visiting Lisbon (which was a fabulous place) again.

  • Stayed: July 2013, travelled with family
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2  Thank CurlySue24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 July 2013

A quality hotel with a cool, calm and tranquil lobby in which to relax in between sight-seeing trips around the city. This was our second stay here and we wouldn't consider going anywhere else in Lisbon. The location is perfect and our visits are made all the more special by the friendly and helpful staff.

Stayed: July 2013, travelled as a couple
Thank Ray W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 13 July 2013

The minute you walk in to this gorgeous restored building you know you made the right choice. So relaxing and tasteful. Staff are super friendly and helpful. Our room on the top floor had magnificent views of the city and was so tastefully done. The extra small touches such as the free sherry and wine each eve was lovely to start the eve. And the free tea and biscuits great idea too. Just what an hotel should be: home away from home. We will back!

  • Stayed: July 2013, travelled as a couple
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1  Thank Reisb88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Avenida Liberdade Hotel

Address: Avenida da Liberdade, 28, Lisbon 1250-145, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lisbon
#3 Family Hotel in Lisbon
#6 Romantic Hotel in Lisbon
#9 Green Hotel in Lisbon
#11 Business Hotel in Lisbon
Price Range: £116 - £257 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Heritage Avenida Liberdade Hotel 4*
Number of rooms: 42
Official Description (provided by the hotel):
Offering a bridge between modernity and the past the Heritage Avenida Liberdade Hotel is a space that is truly urban, Lisbon and Portuguese, that enriches the city's heritage. The Restoration maintains all elements of the 18th-century facade on a project of the internationally famous architect Miguel Câncio Martins. The location makes it incredibly convenient for the old city, on the corner of the exclusive Avenida da Liberdade and the ancient Largo da Anunciada. ... more   less 
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Also Known As:
Heritage Av Liberdade Lisbon
Heritage Av Liberdade Hotel Lisbon

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