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“Missed Opportunities - OK but could do better” 3 of 5 bubbles
Review of Heritage Avenida Liberdade

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Heritage Avenida Liberdade
Ranked #3 of 247 Hotels in Lisbon
Certificate of Excellence
GreenLeadersSilver level
Nottingham, United Kingdom
Level Contributor
107 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
“Missed Opportunities - OK but could do better”
3 of 5 bubbles Reviewed 22 January 2014

We booked through Mr and Mrs Smith so our expectations were high, but the hotel (or Townhouse as Smiths call it) didn't quite live up to those expectations. We had a heritage room on the 5th floor which had lovely views, only spoilt by the rain - but that's our fault for travelling for NYE! But the room itself was featureless, bland colour scheme and only one picture (and that by the bathroom). We could hear all the water movements (shower, loo etc) from the room above as the pipes must run down casings inside our room, which was a little distracting although quite short term. The breakfast at €14 was bland and over-priced, and room service for food was only very dull and uninteresting sandwiches. On the plus side, service in the hotel was great, the library and reading area very chilled, and complementary port or Muscatel always goes down well. I think this is a hotel that could up its game just a notch and then be worth the rather high costs (even allowing for time of year that we travelled)

  • Stayed January 2014, travelled as a couple
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank 1southwold
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageLisbon, General Manager at Heritage Avenida Liberdade, responded to this review, 24 January 2014
Dear Guest,
Thank you for your post. We are sorry that we were not able to meet your expectations. Our rooms are individually decorated and in the case of your room (54), there are 3 windows with a nice view to the São Jorge Castle and the historic center. We are very sorry about the water noise which we are already solving and we thank you for your suggestion of diversifying our breakfast and room service menus.
We are happy that you enjoyed other aspects of our hotel and we sincerely hope to welcome you again and provide you with a most pleasant stay.
Yours sincerely,
Diogo Laranjo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,451 reviews from our community

Traveller rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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English first
Washington DC, District of Columbia
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed 21 January 2014 via mobile

Fabulous stay, in this boutique hotel. Location cannot be beat. There is a note in your room that says "you are the most important person to us."The entire staff lives up to that motto, they could not have been more personable, friendly and helpful. There was always someone to ask us if we needed anything. Rooms and amenities are very nice, beds not as comfortable as other hotels, and lobby chairs and tables not really set up for eating meals, more for lounging. The breakfast buffet was very good, staff even heated our eggs up. We thoroughly enjoyed our stay and would definitely recommend to others.

Stayed January 2014
Helpful?
Thank Cara22191
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
HeritageLisbon, General Manager at Heritage Avenida Liberdade, responded to this review, 24 January 2014
Dear Guest,
Thank you very much for your feedback. We are very pleased to know that you have enjoyed your stay with us, specially our staff and location.
Concerning the beds, our mattresses are medium firm in order to please most part of our guests but we have the possibility to make them softer or firmer according to the guest liking. You just have to let us know at any moment during your stay if you don’t like the way it is and we will happy to adjust to your preference.
We are looking forward to welcoming you again to the Heritage Avenida liberdade Hotel.
Yours sincerely,
Diogo Laranjo
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
New York City, New York
Level Contributor
41 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
5 of 5 bubbles Reviewed 20 January 2014

We arrived early morning to the hotel and thought we'd just drop our luggage with the concierge and go explore the city since it was way too early for check-in. But we were surprised that we could do early check-in. Not only that but we were also upgraded to the best available room in the hotel (Heritage Suite). The room was gorgeous, with a lot of sunlight, and a view on the Avenue and the hills. The tasteful decoration and warm atmosphere of the hotel were also a plus, and so was the delicious breakfast. All through our stay, the staff was very kind and helpful. The hotel location also was very convenient: on Avenida de Libertade, the Champs Elysees of Lisbonne, and a walking distance to the Restauradores area, and other main squares and plazas where you can catch tram 28 to major monuments or elevators to Bairro Alto and other areas. Two more perks of the hotel are the little tea area in the lobby of the hotel and the indoors pool (both open 24h/7). These two last made out stay even more relaxing that it already was. We absolutely loved and very highly recommend this hotel.

  • Stayed January 2014, travelled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank AichaBen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Taipei, Taiwan
Level Contributor
9 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed 18 January 2014

Heritage Av Liberdade is a boutique hotel which even better than some 5-star hotels. Everything is very nice and totally relax just like home. Breakfast is not a lot of choice but all delicious. I can't wait going back to Lisbon and staying at Heritage Av Liberdade again!

  • Stayed March 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Janet9999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Stockholm, Sweden
Level Contributor
69 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

One of the best hotel experiences I've ever had. Because of some problem with my reservation I was given an upgrade on the room and treated like a queen my whole stay but that's not why I rate it so highly. The hotel had a great location central to all the sites and with a variety of restaurants in the area, it has been impecably restored, the staff was top notch, great internet connection, great TV channels, the breakfast was better than most with some actual warm food and tea, coffee and port wine were available in the homey lobby all day. I loved everything about the place and will definitely stay there again.

  • Stayed January 2014, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank invandare
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
dublin
Level Contributor
55 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

After spening a delightful 3 nights here with my mum earlier this year I decided to book it for my husband and I for our trip to Lisbon for our 10th wedding anniversary. Due to the occasion we were upgraded to a Heritage suite for our 4 night stay and presented with a lovely bottle so Portuguese sparkling wine. It was greatly appreciated and the room upgrade made our stay even more memorable. All the staff were very helpful with Resturant recommendation and reservations amoung other things. The breakfast in the morning is such a relaxing dining experience, served in the plush couches of the lobby. During the day the added touches of the complimentary Nespresso coffee, all day tea, and afternoon port makes you feel more like you are staying with friends than in a hotel. Lastly the location of the hotel is second to none, within miniuts walking from the popular resterand and shopping centres, and all forms of transport links, including the train station for a not to be missed day trip to Sintra. Would not stay anywhere else if I am lucky enought to return to Lisbon

  • Stayed December 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Irishskibunny23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Toronto
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed 6 January 2014

My boyfriend and I staed for five days in Lisbon and we will kept three things in our minds forever: the hotel and its marvelouse staff and facilyties, our last diner in Madragoa Cafe, and the special atmosphere of this wonderfull City. We will retourn as soon as possibel and surely will stay at Heritage the most charming Hotel we could wish!

  • Stayed December 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Carol_Rod1975
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Heritage Avenida Liberdade

Property: Heritage Avenida Liberdade
Address: Avenida da Liberdade, 28, Lisbon 1250-145, Portugal
Phone Number:
Region: Portugal > Central Portugal > Lisbon District > Lisbon
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Room Service Suites Wheelchair access
Hotel Style:
#3 Luxury Hotel in Lisbon
#4 Family Hotel in Lisbon
#6 Romantic Hotel in Lisbon
#9 Green Hotel in Lisbon
#11 Business Hotel in Lisbon
Price Range (Based on Average Rates): ££
Hotel Class:4 star — Heritage Avenida Liberdade 4*
Number of rooms: 42
Official Description (provided by the hotel):
Heritage Avenida Liberdade is a small boutique hotel in the historic center of Lisbon. Located at Lisbon's main avenue - Avenida da Liberdade - this 18th-century townhouse is decorated by the Portuguese architect Miguel Cancio Martins. Subject to careful rehabilitation the hotel has come back to life by dint of a project of a unique nature. ... more   less 
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Also Known As:
Heritage Av Liberdade Lisbon
Heritage Av Liberdade Hotel Lisbon

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